Paper jam inside the printer top access cover

Clearing jams

267 Paper jam inside the printer top access cover

1Open the printer top access cover.

Warning—Potential Damage: To avoid overexposing the photoconductors, do not leave the front door open for more than 10 minutes.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

2Open the front door.

3Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

4Close the front door, and then close the top access cover.

5From the printer control panel, touch Continue, jam cleared.

Page 267

Image 267

Lexmark 34T5012 manual Paper jam inside the printer top access cover, Clearing jams 267

Contents

November Users Guide Contents 105 Securing the printer 224 Scanning 126Understanding the printer menus 134 Saving money and the environment 218 Troubleshooting 272 Managing the printer 253Clearing jams 255 327 Power consumption327 Index 344 Safety information Safety information Safety information Site at http//support.lexmark.com Learning about the printerFinding information about the printer Learning about the printer Other countries and regions-See the printed Selecting a location for the printer Printer configurations Learning about the printer You can use the ADF or the scanner glass to scan documents Using the ADFUsing the scanner glass Understanding the ADF and scanner glass Use Using the printer control panel Learning about the printer Understanding the home screen Understanding the home screenUnderstanding the home screen Mail send Features Using the touch-screen buttons Other touch-screen buttons Showing or hiding icons on the home screen Setting up and using the home screen applicationsAccessing the Embedded Web Server Setting up and using the home screen applications Setting up Forms and Favorites Setting up Scan to NetworkActivating the home screen applications WS‑Scan icon and its description Setting up My MFPSetting up Remote Operator Panel Understanding WS‑Scan Click Configure Export Exporting and importing a configurationExporting a configuration to a file Importing a configuration from a file Available internal options Additional printer setupInstalling internal options Additional printer setup Accessing the system board Page Reattach the system board cover Page Installing a memory card Page Installing a flash memory or firmware card Installing an Internal Solutions Port Page Page Page Installing a printer hard disk To install a printer hard disk onto the ISP To install a printer hard disk directly on the system board Page Removing a printer hard disk Order of installation Installing hardware options Installing optional drawers Turn the printer back on Attaching cables USB port Setting up the printer software Installing the printer softwareWindows Macintosh Updating available options in the printer driverFor Windows users Windows 7 or earlier For Macintosh users Preparing to set up the printer on an Ethernet networkPreparing to set up the printer on a wireless network Networking Installing the printer on a wireless network Windows Windows Access the AirPort options Installing the printer on a wireless network MacintoshPrepare to configure the printer Reports Network Setup Page or Applications Internet Connect AirPort Configure the printer for wireless accessMac OS X version 10.5 or later From the Finder, navigate to From the Finder, navigate to Applications Utilities Configure your computer to use the printer wirelesslyDouble‑click Printer Setup Utility or Print Center Click + From the Printer List, click Add Installing the printer on an Ethernet networkClick Default Browser tab More Printers For Windows users For Macintosh users Select Ethernet connection, and then click ContinueMac OS X version 10.4 or earlier For Windows users Windows AppleTalk select the printer Add Setting up serial printing Click Continue Finish Verifying printer setupPrinting a menu settings Reports Menu Settings Reports Network Setup Printing a network setup Loading the standard or optional 550‑sheet tray Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaPage Page One ‑sided printing Two ‑sided Duplex printing Page Loading narrow paper sizes such as envelopes and A6 Loading the optional 550‑sheet special media trayPage Page Page Page Loading the 2,000‑sheet high‑capacity feeder One ‑sided printing Two ‑sided printing Page Loading the multipurpose feeder Page Unlinking trays Linking and unlinking trays Creating a custom name for a paper type Click Settings Paper MenuSettings Paper Menu Custom Name type a name Submit Linking trays Configuring a custom name Click Settings Paper Menu Custom NamesClick Settings Paper Menu Custom Types Paper characteristics Paper and specialty media guidelinesPaper guidelines Selecting preprinted forms and letterhead Fiber contentUnacceptable paper Selecting paper Using recycled paper and other office papers Unacceptable paper examples Storing paper Supported paper sizes Supported paper sizes, types, and weights Statement Printer supports 60-220‑g/m216-58‑lb paper weights Supported paper types and weights Printing a document PrintingPrinting forms Printing a document Using the printer control panel Adjusting toner darknessUsing Max Speed and Max Yield Using the Embedded Web Server Printing from a flash drive Printing from a mobile devicePrinting from a flash drive Flash drive File type Supported flash drives and file types Security Confidential Print Printing confidential and other held jobsStoring print jobs in the printer Printing confidential and other held jobs Printing a font sample list Tips on using letterheadPrinting information pages Printing on specialty media Tips on using envelopes Tips on using transparenciesPage Canceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Making a quick copy Copying using the ADFCo p y in g Making copies Copying on transparencies Copying using the scanner glassCopying film photos Copying on specialty media Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying in black and white Example 2 Copying on a single paper size Copying different paper sizesCopying on both sides of the paper duplexing Example 1 Copying on mixed paper sizes Reducing or enlarging copies Adjusting copy quality Select one of the following Collating copiesPlacing separator sheets between copies Copy Advanced Options Separator Sheets Between Pages Off Copying multiple pages onto a single sheetCreating a custom copy job job build Copying 100 Placing the date and time at the top of each Canceling a copy jobCanceling a copy job while the document is in the ADF Placing information on copies Copy to Canceling a copy job while pages are being printedUnderstanding the copy screens and options Copy from Sides Duplex ContentScale Darkness Save As Shortcut This option enables or disables color for the scanned imageColor Advanced Options Getting ready to e-mail Setting up the e-mail functionConfiguring e‑mail settings Mailing Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Click Settings E-mail/FTP Settings E-mail Settings Mailing a document Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Sending an e‑mail using the address book Customizing e-mail settings Adding e-mail subject and message informationChanging the output file type Understanding e-mail options Canceling an e-mail Mailing 110 Send As Setup Scan PreviewMailing 111 Faxing 112 Initial fax setupFaxing Getting the printer ready to fax Connecting to an analog telephone line Choosing a fax connectionFaxing 113 Connecting to a DSL service Connecting to a PBX or Isdn systemFaxing 114 Faxing 115 Connecting to a distinctive ring serviceConnecting to an adapter for your country or region Settings Fax Settings Analog Fax Settings Distinctive Rings Click Security Set Date and Time Setting the outgoing fax or station name and numberSetting the date and time Click Settings Fax Settings Analog Fax Setup Configuring the printer to observe daylight saving time Click Settings Manage Shortcuts Fax Shortcut SetupCreating shortcuts Sending a fax Sending a fax using the printer control panelSending a fax using the computer Fax tab Enable fax Sending a fax using the address book Sending a fax using shortcuts Sending a fax at a scheduled time Customizing fax settingsChanging the fax resolution Making a fax lighter or darker Blocking junk faxes Canceling an outgoing faxClick Settings Reports Fax Job Log or Fax Call Log Viewing a fax log Understanding fax options Faxing 122Touch Delete Selected Jobs Delayed Send This option enables or disables color in faxingFaxing 123 Holding and forwarding faxes Holding faxesForwarding a fax ESF Fax ‑mail Scanning to an FTP address Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning Click FTP Shortcut Setup Creating an FTP shortcut using the touch screenScanning to an FTP address using the printer control panel Scanning to an FTP address using a shortcut number Original Size Using the FTP optionsScanning to an FTP address using the address book File Name Color ResolutionSetup Content Scanning 130 Scanning to a computer or flash driveScanning to a computer Advanced Options Scanning to a flash drive Using the ScanBack Utility Using the scan profile options Darkness Understanding the printer m enus Menus listUnderstanding the printer menus 134 Understanding the printer menus 135 Supplies menu Understanding the printer menus 136 Understanding the printer menus 137 Default Source menuPaper menu Paper Size/Type menu Understanding the printer menus 138 Tray x TypeMP Feeder Size Understanding the printer menus 139 MP Feeder TypeManual Paper Size Understanding the printer menus 140 Configure MP menu Paper Weight menu Substitute Size menuUnderstanding the printer menus 141 Understanding the printer menus 142 Understanding the printer menus 143 Paper Loading menu Understanding the printer menus 144 Custom Types menu Understanding the printer menus 145 Universal Setup menuCustom Scan Sizes menu Custom Names menu Reports menu Reports menuUnderstanding the printer menus 146 Understanding the printer menus 147 Network/Ports menuActive NIC menu Standard Network or Network x menus Understanding the printer menus 148 Understanding the printer menus 149 To access the menu, navigate to any of the followingNetwork Card menu TCP/IP menu Understanding the printer menus 150 Wireless menu IPv6 menuUnderstanding the printer menus 151 Understanding the printer menus 152 AppleTalk menu Standard USB menu Understanding the printer menus 153USB Buffer ENA Netmask Parallel x menuUnderstanding the printer menus 154 ENA Address Understanding the printer menus 155 Parallel BufferAdvanced Status Protocol Parallel ModeSerial x menu Understanding the printer menus 156 Serial Buffer Understanding the printer menus 157 Data Bits Understanding the printer menus 158Robust XON Baud Understanding the printer menus 159 Smtp Setup menu Edit Security Setups menu Security menuUnderstanding the printer menus 160 Understanding the printer menus 161 Miscellaneous Security Settings menu Confidential Print menu Disk Wiping menuUnderstanding the printer menus 162 Understanding the printer menus 163 Understanding the printer menus 164 Security Audit Log menu Understanding the printer menus 165 Configure Log Understanding the printer menus 166 Set Date and Time menu Settings menu General Settings menuUnderstanding the printer menus 167 Quiet Mode Run Initial setupUnderstanding the printer menus 168 Scan to PC Port Range Understanding the printer menus 169Keyboard Paper Sizes Displayed Information Understanding the printer menus 170 Time Format Understanding the printer menus 171Home screen customization Date Format Understanding the printer menus 172 Contact Name AlarmsTimeouts Understanding the printer menus 173 Understanding the printer menus 174 Print Recovery Understanding the printer menus 175 Copy Settings menu Understanding the printer menus 176 Understanding the printer menus 177 Understanding the printer menus 178 Fax Settings menu Fax Mode Analog Fax Setup menuUnderstanding the printer menus 179 Understanding the printer menus 180 General Fax Settings Fax Cover Fax Send SettingsResolution Understanding the printer menus 181 Understanding the printer menus 182 Dial PrefixDialing Prefix Rules Understanding the printer menus 183 Faxes Enable Color Fax ScansUnderstanding the printer menus 184 Auto Convert Color Faxes to Mono Understanding the printer menus 185 Fax Receive Settings Understanding the printer menus 186 Fax Log Settings Speaker Settings Answer OnUnderstanding the printer menus 187 Understanding the printer menus 188 Fax Mode Fax Server Setup menuFax Server Setup Settings Fax Settings Fax Server Setup Understanding the printer menus 189 ‑mail Settings menu Format Understanding the printer menus 190 Understanding the printer menus 191 Understanding the printer menus 192 Understanding the printer menus 193 FTP Settings menu Understanding the printer menus 194Use cc/bcc Understanding the printer menus 195 Base File Name Understanding the printer menus 196Log Output Bin FTP bit Depth Understanding the printer menus 197 Scan Settings Flash Drive menuUnderstanding the printer menus 198 Understanding the printer menus 199 Understanding the printer menus 200 Scan Bit DepthFile Name Duplex Binding Print SettingsUnderstanding the printer menus 201 Copies Paper Saver Ordering Understanding the printer menus 202Paper Saver Orientation Paper Saver Border Print Settings Setup menuUnderstanding the printer menus 203 Print All Order Understanding the printer menus 204Download Target Resource Save Finishing menu Understanding the printer menus 205Separator Source Understanding the printer menus 206 Print ModeQuality menu Quality menu items and descriptions Understanding the printer menus 207 Understanding the printer menus 208 Color SamplesManual Color Understanding the printer menus 209 Job Accounting menu Understanding the printer menus 210 Understanding the printer menus 211 Utilities menu XPS menu PostScript menuUnderstanding the printer menus 212 Understanding the printer menus 213 PCL Emul menu Tray Renumber Understanding the printer menus 214 Understanding the printer menus 215 Html menu Understanding the printer menus 216 Image menu Understanding the printer menus 217 Help menu Conserving supplies Using recycled paperSaving money and the environment Saving paper and toner Avoid paper jams Using Eco‑ModeSaving energy Reducing printer noise Saving money and the environment 220 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep Mode Click Settings General Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General Settings Sleep Button Settings Recycling Restoring factory default settingsSettings General Settings Screen Brightness Settings General Settings Factory Defaults Restore Now Recycling Lexmark packaging Returning Lexmark cartridges for reuse or recyclingSaving money and the environment 223 Securing the printer Locking the system boardSecuring the printer 224 Securing the printer 225 Statement of VolatilityErasing volatile memory Disposing of a printer hard disk Erasing non‑volatile memory Using the printer control panelTouch Wipe All Settings Touch Back Exit Config Menu Touch Disk Encryption Enable Configuring printer hard disk encryptionUsing the Embedded Web Server Click Settings Security Disk Encryption Finding printer security information Maintaining the printer Cleaning the printer partsCleaning the interior of the printer Cleaning the exterior of the printer Cleaning the scanner glass Cleaning the ADF partsMaintaining the printer 230 Page Page Cleaning the printhead lenses Page Checking the status of parts and supplies From the home screen, touch Status/Supplies View SuppliesClick Device Status More Details Recommended toner cartridges and part numbers Ordering parts and suppliesOrdering a toner cartridge Ordering a fuser or a transfer module Recommended part numbers Ordering ADF replacement partsOrdering a waste toner bottle Ordering a photoconductor Replacing a toner cartridge Using genuine Lexmark parts and suppliesReplacing parts and supplies Storing suppliesPage Page Replacing the pick roller assembly Replacing the ADF partsMaintaining the printer 241 Page Maintaining the printer 243 Replacing the separator pad Maintaining the printer 244 Replacing the pick pad Replacing the air filter Page Maintaining the printer 247 Replacing the waste toner bottle Replacing a photoconductor 123 Page Moving the printer Resetting the maintenance counterWhen a replace or low message does not appear When a replace or low message appears Shipping the printer Moving the printer to another location Checking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printerPage Page 29y.xx Understanding jam numbers and locations230 250 Paper jams Paper jam in the toner cartridge areaClearing jams 257 Paper jam under the photoconductor units Paper jam in the fuser area Page Page Paper jams Clearing jams 263 Paper jam in the fuser areaPage Page Page Clearing jams 267 Paper jam inside the printer top access cover Clearing jams 268 24x paper jamPaper jam in Tray Paper jam in one of the optional trays 29y.xx paper jams Paper jamPage Page Understanding printer messages TroubleshootingSolving basic printer problems Adjusting color Change paper source to paper type paper size Close top access coverDisk full, scan job canceled Change paper source to custom string Fax Station Name not set up Disk problemError reading USB drive. Remove USB Fax partition inoperative. Contact system administrator Load paper source with custom type name Fax Station Number not set upInstall Tray Insert Tray Load Manual Feeder with custom string Load paper source with paper sizeLoad paper source with paper type paper size Load Manual Feeder with custom type name Memory full, cannot print faxes No analog phone line connected to modem, fax is disabledRestore held jobs? Load Manual Feeder with paper type paper size Scanner ADF Cover Open Smtp server not set up. Contact system administratorSome held jobs were not restored Weblink server not set up. Contact system administrator Incorrect paper size, open src Insufficient memory to support Resource Save featureXx Missing or defective color cartridge Xx color cartridge part number unsupported by device Memory full Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deleted Unformatted flash detected Network x software errorSerial option x error Standard network software error USB port x disabled Parallel port x disabledSerial port x disabled Standard USB port disabled Incompatible tray Too many disks installedToo many flash options installed Too many trays attached Xx Fuser life warning Disk fullUnformatted disk Xx Fuser near life warning Xx Transfer module life warning Xx Waste toner bottle missingXx Waste toner bottle nearly full Xx Replace transfer module Xx Color cartridge critically low Xx Color photoconductor lowXx Replace color photoconductor Replace color cartridge Paper missing Order a replacement for the specified print cartridgeXx color cartridge nearly low Xx Color cartridge very low Error message about reading USB drive appears Solving printing problemsScanner disabled by admin Emulation error, load emulation option Confidential and other held jobs do not print Printing slows down Print job takes longer than expected Large jobs do not collate Job prints from the wrong tray or on the wrong paperIncorrect characters print Tray linking does not work Scanner unit does not close Solving copy problemsUnexpected page breaks occur Copier does not respond Poor copy quality Partial document or photo copies Troubleshooting 294Make Sure to USE the Appropriate Copy Settings Check the Document Placement Scanning takes too long or freezes the computer Solving scanner problemsChecking an unresponsive scanner Scan was not successful Partial document or photo scans Poor scanned image quality Cannot scan from a computer Solving fax problemsFax and e-mail functions are not set up General Settings Run initial setup Yes Submit Check the Telephone Wall Jack Review this Digital Phone Service ChecklistCannot send or receive a fax Check the Printer Connections Can send but not receive faxes Received fax has poor print quality Can receive but not send faxes 2400 4800 9600 14400 33600 Solving home screen applications problemsAn application error has occurred Adjust the Scan Settings Network destination stopped working or is invalid Forms and Favorites troubleshootingTroubleshooting 302 Forms are not available or are not working Scan to Network troubleshooting Application icon is missing from the home screenPrinter cannot scan to the selected destination Forgot the password to My MFP My MFP troubleshootingError reading USB drive Nothing happens when USB drive is inserted Check to see if the Option is Connected to the Printer Solving option problemsPaper tray problems Reset the Printer Cannot detect printer hard disk Sheet drawer problemsMemory card Cannot detect flash memory card Internal Solutions Port does not operate correctly Internal print server does not operate correctlyUSB/parallel interface card does not operate correctly Jammed pages are not reprinted Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is cleared Fine horizontal lines appear on color pages Solving print quality problemsCharacters have jagged or uneven edges Clipped images Toner Cartridge MAY be Worn or Defective Check the Toner Darkness SettingGray background Incorrect margins Paper curl Make Sure the Fuser is not Defective Troubleshooting 312Print irregularities Replace the worn or defective toner cartridge Troubleshooting 313 Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Troubleshooting 314 Print is too lightMake Sure the Print or Toner Cartridge is not LOW on Toner Printer is printing blank pages Troubleshooting 315 Replace the Photoconductor Troubleshooting 316Repeating defects appear on prints Replace the Print or Toner Cartridge Make Sure the Photoconductor is not Defective Troubleshooting 317Shadow images appear on prints Skewed print Clean the exterior of the printer Troubleshooting 318 Check the Paper Type Solid color pagesBlack or white streaks appear on transparencies or paper Ensure That the Fill Pattern is Correct Replace the worn, defective, or empty toner cartridge Streaked horizontal lines appear on printsStreaked vertical lines appear on prints Select Another Tray or Feeder Toner fog or background shading appears on Call Customer Support Check the Paper Texture SettingToner rubs off Toner specks Check the Transparencies Solving color quality problemsFAQ about color printing Transparency print quality is poor Troubleshooting 324 Printed page appears tinted. Can I adjust the color?What is manual color correction? Troubleshooting 325 What are detailed Color Samples and how do I access them?Manual Color menu Click Configuration Color Samples Detailed Options Embedded Web Server does not openContacting customer support Product information Edition noticeLexmark International, Inc All rights reserved 328 Trademarks 329 Licensing noticesModular component notice Noise emission levels 330 Battery notice Temperature informationProduct disposal Static sensitivity notice Laser notice label may be affixed to this printer as shown Mercury statement Laser noticeLaser advisory label 331 Hibernate Mode Power consumptionProduct power consumption Sleep Mode Avis de conformité aux normes de l’industrie du Canada European Community EC directives conformityRadio interference notice Industry Canada compliance statement 334 Regulatory notices for telecommunication terminal equipment 335 South Africa telecommunications notice Uso del prodotto in Svizzera Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz 337 Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada 338 Industry Canada Canada ΤΗΣ Οδηγιασ 1999/5/ΕΚ 339 Limited warranty Lexmark International, Inc., Lexington, KY340 Limited warranty service Extent of limited warranty341 342 Patent acknowledgmentLimitation of liability Additional rights 343 Index NumericsIndex 344 Page Page FTP Page Page Page Page Page