Lexmark 34T5012 My MFP troubleshooting, Error reading USB drive, Forgot the password to My MFP

Troubleshooting 304

MAKE SURE A FILE WITH THE DEFAULT FILE NAME DOES NOT ALREADY EXIST IN THE DESTINATION

If the three configuration settings for the File Name section of the application configuration page are not selected (allow user to enter file name; append time stamp; overwrite existing file), and a file using the default file name already exists within the destination, then there will be no method in place to distinguish the newly scanned file from the file present in the destination. The printer will not be able to overwrite the old file, the new file will not receive a time stamp to differentiate it from the old file, and the user will not be able to give the new file a different name. In this case, the old file must either be removed from the destination, or one of the previously mentioned settings must be turned on.

MAKE SURE THE NETWORK IS FUNCTIONING AND THE PRINTER CAN COMMUNICATE

Verify all network connections and that the network settings of the printer are configured appropriately. For information on networking the printer, see the Networking Guide on the Software and Documentation CD that came with the printer.

FOR NETWORKS USING LDAP AUTHENTICATION, MAKE SURE LDAP SETTINGS HAVE BEEN CONFIGURED CORRECTLY

Verify that LDAP settings are configured appropriately in your printer setup, and in the setup dialog. For more information on LDAP settings, contact your system support person.

MAKE SURE YOU HAVE PERMISSION TO SAVE SCANS TO THIS DESTINATION

On the application Edit Destination screen, clear the contents of the Path Suffix field; or on the destination server, change the user home folder to match the contents of the Path Suffix field.

My MFP troubleshooting

Error reading USB drive

Some flash drives may not be compatible with the printer. At a minimum, the flash drive should:

•Be USB 2.0‑compatible

•Support the Full Speed standard (low‑speed devices will not work)

•Have a USB type “A” connector

•Support the FAT file system (NTFS file system not supported)

For a list of tested and approved flash drives, visit the Lexmark Web site at www.lexmark.com.

Nothing happens when USB drive is inserted

If nothing happens within a few seconds after you insert your USB drive into the MFP, then use of USB drives may be disabled on the device. Contact your system support person for more information.

I forgot the password to My MFP

If you forget the password for your My MFP profile, then you must delete the profile from your USB drive, insert the drive into an MFP, and then run the setup wizard again. To manually delete the My MFP profile from your USB drive:

1Insert your USB drive into a computer.

2Locate the .mymfp.preferences file, as well as any other files beginning with .mymfp (they will be grouped together).