Lexmark 34T5012 manual Shadow images appear on prints, Skewed print, Troubleshooting 317

Troubleshooting 317

Shadow images appear on prints

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CHECK THE PAPER TYPE AND WEIGHT SETTINGS

Make sure the paper type and weight settings match the paper loaded in the tray:

1From the Paper menu on the printer control panel, check the Paper Type and Paper Weight settings.

2Before sending the job to print, specify the correct paper type setting:

•For Windows users, specify the paper type from Print Properties.

•For Macintosh users, specify the paper type from the Print dialog.

MAKE SURE THE PHOTOCONDUCTOR IS NOT DEFECTIVE

Replace the defective photoconductor.

MAKE SURE THE PRINT OR TONER CARTRIDGE IS NOT LOW ON TONER

1Remove the cartridge.

Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs.

2Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.

3Reinsert the cartridge.

Note: If print quality does not improve, then replace the cartridge.

CONTACT CUSTOMER SUPPORT

If the problem continues, the printer may need to be serviced.

Skewed print

Try one or more of the following:

CHECK THE PAPER GUIDES

Adjust the length and width guides in the tray to the correct positions for the paper size loaded.

•Make sure the guides are not too far from the paper stack.

•Make sure the guides are not pressing too lightly against the paper stack.