Lexmark 34T5012 manual Can send but not receive faxes

Troubleshooting 299

TEMPORARILY DISCONNECT OTHER EQUIPMENT

To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering machines, computers with modems, or telephone line splitters.

CHECK FOR JAMS

Clear any jams, and then make sure that Ready appears.

TEMPORARILY DISABLE CALL WAITING

Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone company to obtain the keypad sequence for temporarily disabling Call Waiting.

VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION

Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail and the printer to answer calls, you may want to consider adding a second telephone line for the printer.

THE PRINTER MEMORY MAY BE FULL

1Dial the fax number.

2Scan the original document one page at a time.

Can send but not receive faxes

Try one or more of the following:

LOAD PAPER

If the tray is empty, then load paper in the tray or feeder.

CHECK THE RING COUNT DELAY SETTINGS

The ring count delay sets the number of times the phone rings before the printer answers. If you have extension phones on the same line as the printer, or subscribe to the telephone company's Distinctive Ring service, then keep the Ring Delay setting at 4.

1Type the printer IP address in the address field of your Web browser. If you do not know the IP address of the printer, then you can:

•View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu.

•Print a network setup page or the menu settings pages and locate the IP address in the TCP/IP section.

2Click Settings > Fax Settings > Analog Fax Setup.

3In the Rings to Answer field, enter the number of times you want the phone to ring before the printer answers.

4Click Submit.