Scanner ADF Cover Open, Scan Document Too Long | Lexmark 34T5012

Troubleshooting

278

Scanner ADF Cover Open

The ADF cover is open. The message clears when the cover is closed.

Scan Document Too Long

The scan job exceeds the maximum number of pages. Touch Cancel Job to clear the message.

SMTP server not set up. Contact system administrator.

An error occurred on the SMTP server, or the SMTP server is not configured properly. Touch Continue to clear the message. If the message appears again, contact your system support person.

Some held jobs were not restored

Touch Continue to delete the specified job.

Note: Held jobs that are not restored stay on the hard disk and are inaccessible.

Supply needed to complete job

A supply needed to complete the job is missing. Try one of the following:

•Touch Prompt for supplies to view all error messages that indicate what supplies are needed to continue processing the current job.

1Order the missing supply immediately.

2Install the supply. For more information, see the instruction sheet that came with the supply.

•Touch Cancel job to clear the message and cancel the print job.

Tray [x] paper size unsupported

The paper size in the specified tray is unsupported. Replace it with a supported paper size.

Unsupported disk

An unsupported disk has been inserted. Remove the unsupported disk, and then install a supported one.

Weblink server not set up. Contact system administrator

An error occurred on the Web link server, or the Web link server is not configured properly.

Touch Continue to clear the message. If the message appears again, then contact your system support person.

Image 278

Lexmark 34T5012 manual Scanner ADF Cover Open, Scan Document Too Long, Smtp server not set up. Contact system administrator

Contents

Users Guide November Contents 105 Saving money and the environment 218 Scanning 126Understanding the printer menus 134 Securing the printer 224 Clearing jams 255 Troubleshooting 272Managing the printer 253 Index 344 Power consumption327 327 Safety information Safety information Safety information Learning about the printer Learning about the printerFinding information about the printer Site at http//support.lexmark.com Selecting a location for the printer Other countries and regions-See the printed Printer configurations Learning about the printer Understanding the ADF and scanner glass Using the ADFUsing the scanner glass You can use the ADF or the scanner glass to scan documents Using the printer control panel Use Learning about the printer Understanding the home screen Understanding the home screenUnderstanding the home screen Mail send Using the touch-screen buttons Features Other touch-screen buttons Setting up and using the home screen applications Setting up and using the home screen applicationsAccessing the Embedded Web Server Showing or hiding icons on the home screen Activating the home screen applications Setting up Forms and FavoritesSetting up Scan to Network Understanding WS‑Scan Setting up My MFPSetting up Remote Operator Panel WS‑Scan icon and its description Importing a configuration from a file Exporting and importing a configurationExporting a configuration to a file Click Configure Export Additional printer setup Additional printer setupInstalling internal options Available internal options Accessing the system board Page Reattach the system board cover Page Installing a memory card Page Installing a flash memory or firmware card Installing an Internal Solutions Port Page Page Page Installing a printer hard disk To install a printer hard disk onto the ISP To install a printer hard disk directly on the system board Page Removing a printer hard disk Installing hardware options Order of installation Installing optional drawers Attaching cables Turn the printer back on USB port Windows Setting up the printer softwareInstalling the printer software Windows 7 or earlier Updating available options in the printer driverFor Windows users Macintosh Networking Preparing to set up the printer on an Ethernet networkPreparing to set up the printer on a wireless network For Macintosh users Installing the printer on a wireless network Windows Windows Reports Network Setup Page or Installing the printer on a wireless network MacintoshPrepare to configure the printer Access the AirPort options From the Finder, navigate to Configure the printer for wireless accessMac OS X version 10.5 or later Applications Internet Connect AirPort Click + Configure your computer to use the printer wirelesslyDouble‑click Printer Setup Utility or Print Center From the Finder, navigate to Applications Utilities For Windows users Installing the printer on an Ethernet networkClick Default Browser tab More Printers From the Printer List, click Add Mac OS X version 10.4 or earlier For Macintosh usersSelect Ethernet connection, and then click Continue For Windows users Windows Setting up serial printing AppleTalk select the printer Add Reports Menu Settings Verifying printer setupPrinting a menu settings Click Continue Finish Printing a network setup Reports Network Setup Loading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading the standard or optional 550‑sheet trayPage Page One ‑sided printing Two ‑sided Duplex printing Page Loading the optional 550‑sheet special media tray Loading narrow paper sizes such as envelopes and A6Page Page Page Page Loading the 2,000‑sheet high‑capacity feeder One ‑sided printing Two ‑sided printing Page Loading the multipurpose feeder Page Linking and unlinking trays Unlinking trays Linking trays Click Settings Paper MenuSettings Paper Menu Custom Name type a name Submit Creating a custom name for a paper type Click Settings Paper Menu Custom Types Configuring a custom nameClick Settings Paper Menu Custom Names Paper guidelines Paper characteristicsPaper and specialty media guidelines Selecting paper Fiber contentUnacceptable paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Storing paper Unacceptable paper examples Supported paper sizes, types, and weights Supported paper sizes Statement Supported paper types and weights Printer supports 60-220‑g/m216-58‑lb paper weights Printing a document PrintingPrinting forms Printing a document Using the Embedded Web Server Adjusting toner darknessUsing Max Speed and Max Yield Using the printer control panel Printing from a flash drive Printing from a flash drivePrinting from a mobile device Supported flash drives and file types Flash drive File type Printing confidential and other held jobs Printing confidential and other held jobsStoring print jobs in the printer Security Confidential Print Printing on specialty media Tips on using letterheadPrinting information pages Printing a font sample list Tips on using transparencies Tips on using envelopesPage Canceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Making copies Copying using the ADFCo p y in g Making a quick copy Copying on specialty media Copying using the scanner glassCopying film photos Copying on transparencies Copying in black and white Customizing copy settingsMaking copies using paper from a selected tray Copying to a different size Example 1 Copying on mixed paper sizes Copying different paper sizesCopying on both sides of the paper duplexing Example 2 Copying on a single paper size Adjusting copy quality Reducing or enlarging copies Copy Advanced Options Separator Sheets Collating copiesPlacing separator sheets between copies Select one of the following Copying 100 Copying multiple pages onto a single sheetCreating a custom copy job job build Between Pages Off Placing information on copies Canceling a copy jobCanceling a copy job while the document is in the ADF Placing the date and time at the top of each Copy from Canceling a copy job while pages are being printedUnderstanding the copy screens and options Copy to Darkness ContentScale Sides Duplex Advanced Options This option enables or disables color for the scanned imageColor Save As Shortcut Mailing Setting up the e-mail functionConfiguring e‑mail settings Getting ready to e-mail Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcut Sending an e‑mail using the address book Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing a document Changing the output file type Customizing e-mail settingsAdding e-mail subject and message information Canceling an e-mail Understanding e-mail options Send As Mailing 110 Mailing 111 SetupScan Preview Getting the printer ready to fax Initial fax setupFaxing Faxing 112 Faxing 113 Connecting to an analog telephone lineChoosing a fax connection Faxing 114 Connecting to a DSL serviceConnecting to a PBX or Isdn system Settings Fax Settings Analog Fax Settings Distinctive Rings Connecting to a distinctive ring serviceConnecting to an adapter for your country or region Faxing 115 Click Settings Fax Settings Analog Fax Setup Setting the outgoing fax or station name and numberSetting the date and time Click Security Set Date and Time Creating shortcuts Configuring the printer to observe daylight saving timeClick Settings Manage Shortcuts Fax Shortcut Setup Fax tab Enable fax Sending a fax using the printer control panelSending a fax using the computer Sending a fax Sending a fax using shortcuts Sending a fax using the address book Making a fax lighter or darker Customizing fax settingsChanging the fax resolution Sending a fax at a scheduled time Viewing a fax log Canceling an outgoing faxClick Settings Reports Fax Job Log or Fax Call Log Blocking junk faxes Touch Delete Selected Jobs Understanding fax optionsFaxing 122 Faxing 123 Delayed SendThis option enables or disables color in faxing Forwarding a fax Holding and forwarding faxesHolding faxes Fax ‑mail ESF Scanning Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning to an FTP address Scanning to an FTP address using a shortcut number Creating an FTP shortcut using the touch screenScanning to an FTP address using the printer control panel Click FTP Shortcut Setup File Name Using the FTP optionsScanning to an FTP address using the address book Original Size Content ResolutionSetup Color Advanced Options Scanning to a computer or flash driveScanning to a computer Scanning 130 Using the ScanBack Utility Scanning to a flash drive Using the scan profile options Darkness Understanding the printer menus 134 Understanding the printer m enusMenus list Supplies menu Understanding the printer menus 135 Understanding the printer menus 136 Paper Size/Type menu Default Source menuPaper menu Understanding the printer menus 137 MP Feeder Size Understanding the printer menus 138Tray x Type Manual Paper Size Understanding the printer menus 139MP Feeder Type Configure MP menu Understanding the printer menus 140 Understanding the printer menus 141 Paper Weight menuSubstitute Size menu Understanding the printer menus 142 Paper Loading menu Understanding the printer menus 143 Custom Types menu Understanding the printer menus 144 Custom Names menu Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 145 Understanding the printer menus 146 Reports menuReports menu Standard Network or Network x menus Network/Ports menuActive NIC menu Understanding the printer menus 147 Understanding the printer menus 148 TCP/IP menu To access the menu, navigate to any of the followingNetwork Card menu Understanding the printer menus 149 Understanding the printer menus 150 Understanding the printer menus 151 Wireless menuIPv6 menu AppleTalk menu Understanding the printer menus 152 USB Buffer Standard USB menuUnderstanding the printer menus 153 ENA Address Parallel x menuUnderstanding the printer menus 154 ENA Netmask Advanced Status Understanding the printer menus 155Parallel Buffer Understanding the printer menus 156 Parallel ModeSerial x menu Protocol Understanding the printer menus 157 Serial Buffer Baud Understanding the printer menus 158Robust XON Data Bits Smtp Setup menu Understanding the printer menus 159 Understanding the printer menus 160 Edit Security Setups menuSecurity menu Miscellaneous Security Settings menu Understanding the printer menus 161 Understanding the printer menus 162 Confidential Print menuDisk Wiping menu Understanding the printer menus 163 Security Audit Log menu Understanding the printer menus 164 Configure Log Understanding the printer menus 165 Set Date and Time menu Understanding the printer menus 166 Understanding the printer menus 167 Settings menuGeneral Settings menu Understanding the printer menus 168 Quiet ModeRun Initial setup Paper Sizes Understanding the printer menus 169Keyboard Scan to PC Port Range Understanding the printer menus 170 Displayed Information Date Format Understanding the printer menus 171Home screen customization Time Format Understanding the printer menus 172 Understanding the printer menus 173 AlarmsTimeouts Contact Name Print Recovery Understanding the printer menus 174 Copy Settings menu Understanding the printer menus 175 Understanding the printer menus 176 Understanding the printer menus 177 Understanding the printer menus 178 Understanding the printer menus 179 Fax Settings menuFax Mode Analog Fax Setup menu General Fax Settings Understanding the printer menus 180 Understanding the printer menus 181 Fax Send SettingsResolution Fax Cover Dialing Prefix Rules Understanding the printer menus 182Dial Prefix Understanding the printer menus 183 Auto Convert Color Faxes to Mono Enable Color Fax ScansUnderstanding the printer menus 184 Faxes Fax Receive Settings Understanding the printer menus 185 Fax Log Settings Understanding the printer menus 186 Understanding the printer menus 187 Speaker SettingsAnswer On Settings Fax Settings Fax Server Setup Fax Mode Fax Server Setup menuFax Server Setup Understanding the printer menus 188 ‑mail Settings menu Understanding the printer menus 189 Understanding the printer menus 190 Format Understanding the printer menus 191 Understanding the printer menus 192 Understanding the printer menus 193 Use cc/bcc FTP Settings menuUnderstanding the printer menus 194 Understanding the printer menus 195 FTP bit Depth Understanding the printer menus 196Log Output Bin Base File Name Understanding the printer menus 197 Understanding the printer menus 198 Scan SettingsFlash Drive menu Understanding the printer menus 199 File Name Understanding the printer menus 200Scan Bit Depth Copies Print SettingsUnderstanding the printer menus 201 Duplex Binding Paper Saver Border Understanding the printer menus 202Paper Saver Orientation Paper Saver Ordering Understanding the printer menus 203 Print SettingsSetup menu Resource Save Understanding the printer menus 204Download Target Print All Order Separator Source Finishing menuUnderstanding the printer menus 205 Quality menu items and descriptions Print ModeQuality menu Understanding the printer menus 206 Understanding the printer menus 207 Manual Color Understanding the printer menus 208Color Samples Job Accounting menu Understanding the printer menus 209 Understanding the printer menus 210 Utilities menu Understanding the printer menus 211 Understanding the printer menus 212 XPS menuPostScript menu PCL Emul menu Understanding the printer menus 213 Understanding the printer menus 214 Tray Renumber Html menu Understanding the printer menus 215 Image menu Understanding the printer menus 216 Help menu Understanding the printer menus 217 Saving paper and toner Using recycled paperSaving money and the environment Conserving supplies Reducing printer noise Using Eco‑ModeSaving energy Avoid paper jams Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeClick Settings General Settings Timeouts Saving money and the environment 220 Click Settings General Settings Sleep Button Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General Settings Settings General Settings Factory Defaults Restore Now Restoring factory default settingsSettings General Settings Screen Brightness Recycling Saving money and the environment 223 Recycling Lexmark packagingReturning Lexmark cartridges for reuse or recycling Securing the printer 224 Securing the printerLocking the system board Disposing of a printer hard disk Statement of VolatilityErasing volatile memory Securing the printer 225 Touch Back Exit Config Menu Using the printer control panelTouch Wipe All Settings Erasing non‑volatile memory Click Settings Security Disk Encryption Configuring printer hard disk encryptionUsing the Embedded Web Server Touch Disk Encryption Enable Finding printer security information Cleaning the exterior of the printer Cleaning the printer partsCleaning the interior of the printer Maintaining the printer Maintaining the printer 230 Cleaning the scanner glassCleaning the ADF parts Page Page Cleaning the printhead lenses Page Click Device Status More Details Checking the status of parts and suppliesFrom the home screen, touch Status/Supplies View Supplies Ordering a fuser or a transfer module Ordering parts and suppliesOrdering a toner cartridge Recommended toner cartridges and part numbers Ordering a photoconductor Ordering ADF replacement partsOrdering a waste toner bottle Recommended part numbers Storing supplies Using genuine Lexmark parts and suppliesReplacing parts and supplies Replacing a toner cartridgePage Page Maintaining the printer 241 Replacing the pick roller assemblyReplacing the ADF parts Page Replacing the separator pad Maintaining the printer 243 Replacing the pick pad Maintaining the printer 244 Replacing the air filter Page Replacing the waste toner bottle Maintaining the printer 247 Replacing a photoconductor 123 Page When a replace or low message appears Resetting the maintenance counterWhen a replace or low message does not appear Moving the printer Moving the printer to another location Shipping the printer Managing the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual displayPage Page 250 Understanding jam numbers and locations230 29y.xx Clearing jams 257 Paper jamsPaper jam in the toner cartridge area Paper jam under the photoconductor units Paper jam in the fuser area Page Page Paper jams Paper jam in the fuser area Clearing jams 263Page Page Page Paper jam inside the printer top access cover Clearing jams 267 Paper jam in one of the optional trays 24x paper jamPaper jam in Tray Clearing jams 268 Paper jam 29y.xx paper jamsPage Page Adjusting color TroubleshootingSolving basic printer problems Understanding printer messages Change paper source to custom string Close top access coverDisk full, scan job canceled Change paper source to paper type paper size Fax partition inoperative. Contact system administrator Disk problemError reading USB drive. Remove USB Fax Station Name not set up Insert Tray Fax Station Number not set upInstall Tray Load paper source with custom type name Load Manual Feeder with custom type name Load paper source with paper sizeLoad paper source with paper type paper size Load Manual Feeder with custom string Load Manual Feeder with paper type paper size No analog phone line connected to modem, fax is disabledRestore held jobs? Memory full, cannot print faxes Weblink server not set up. Contact system administrator Smtp server not set up. Contact system administratorSome held jobs were not restored Scanner ADF Cover Open Xx color cartridge part number unsupported by device Insufficient memory to support Resource Save featureXx Missing or defective color cartridge Incorrect paper size, open src Insufficient memory, some Held Jobs were deleted Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Memory full Standard network software error Network x software errorSerial option x error Unformatted flash detected Standard USB port disabled Parallel port x disabledSerial port x disabled USB port x disabled Too many trays attached Too many disks installedToo many flash options installed Incompatible tray Xx Fuser near life warning Disk fullUnformatted disk Xx Fuser life warning Xx Replace transfer module Xx Waste toner bottle missingXx Waste toner bottle nearly full Xx Transfer module life warning Replace color cartridge Xx Color photoconductor lowXx Replace color photoconductor Xx Color cartridge critically low Xx Color cartridge very low Order a replacement for the specified print cartridgeXx color cartridge nearly low Paper missing Emulation error, load emulation option Solving printing problemsScanner disabled by admin Error message about reading USB drive appears Confidential and other held jobs do not print Print job takes longer than expected Printing slows down Tray linking does not work Job prints from the wrong tray or on the wrong paperIncorrect characters print Large jobs do not collate Copier does not respond Solving copy problemsUnexpected page breaks occur Scanner unit does not close Poor copy quality Check the Document Placement Troubleshooting 294Make Sure to USE the Appropriate Copy Settings Partial document or photo copies Scan was not successful Solving scanner problemsChecking an unresponsive scanner Scanning takes too long or freezes the computer Poor scanned image quality Partial document or photo scans General Settings Run initial setup Yes Submit Solving fax problemsFax and e-mail functions are not set up Cannot scan from a computer Check the Printer Connections Review this Digital Phone Service ChecklistCannot send or receive a fax Check the Telephone Wall Jack Can send but not receive faxes Can receive but not send faxes Received fax has poor print quality Adjust the Scan Settings Solving home screen applications problemsAn application error has occurred 2400 4800 9600 14400 33600 Forms are not available or are not working Forms and Favorites troubleshootingTroubleshooting 302 Network destination stopped working or is invalid Printer cannot scan to the selected destination Scan to Network troubleshootingApplication icon is missing from the home screen Nothing happens when USB drive is inserted My MFP troubleshootingError reading USB drive Forgot the password to My MFP Reset the Printer Solving option problemsPaper tray problems Check to see if the Option is Connected to the Printer Cannot detect flash memory card Sheet drawer problemsMemory card Cannot detect printer hard disk USB/parallel interface card does not operate correctly Internal Solutions Port does not operate correctlyInternal print server does not operate correctly Paper jam message remains after jam is cleared Solving paper feed problemsPaper frequently jams Jammed pages are not reprinted Clipped images Solving print quality problemsCharacters have jagged or uneven edges Fine horizontal lines appear on color pages Incorrect margins Check the Toner Darkness SettingGray background Toner Cartridge MAY be Worn or Defective Paper curl Replace the worn or defective toner cartridge Troubleshooting 312Print irregularities Make Sure the Fuser is not Defective Print is too dark Troubleshooting 313Check the DARKNESS, BRIGHTNESS, and Contrast Settings Make Sure the Print or Toner Cartridge is not LOW on Toner Troubleshooting 314Print is too light Troubleshooting 315 Printer is printing blank pages Replace the Print or Toner Cartridge Troubleshooting 316Repeating defects appear on prints Replace the Photoconductor Skewed print Troubleshooting 317Shadow images appear on prints Make Sure the Photoconductor is not Defective Troubleshooting 318 Clean the exterior of the printer Ensure That the Fill Pattern is Correct Solid color pagesBlack or white streaks appear on transparencies or paper Check the Paper Type Select Another Tray or Feeder Streaked horizontal lines appear on printsStreaked vertical lines appear on prints Replace the worn, defective, or empty toner cartridge Toner fog or background shading appears on Toner specks Check the Paper Texture SettingToner rubs off Call Customer Support Transparency print quality is poor Solving color quality problemsFAQ about color printing Check the Transparencies What is manual color correction? Troubleshooting 324Printed page appears tinted. Can I adjust the color? Manual Color menu Troubleshooting 325What are detailed Color Samples and how do I access them? Contacting customer support Click Configuration Color Samples Detailed OptionsEmbedded Web Server does not open Lexmark International, Inc All rights reserved Product informationEdition notice Trademarks 328 Noise emission levels Licensing noticesModular component notice 329 Static sensitivity notice Battery notice Temperature informationProduct disposal 330 331 Mercury statement Laser noticeLaser advisory label Laser notice label may be affixed to this printer as shown Sleep Mode Power consumptionProduct power consumption Hibernate Mode Industry Canada compliance statement European Community EC directives conformityRadio interference notice Avis de conformité aux normes de l’industrie du Canada Regulatory notices for telecommunication terminal equipment 334 South Africa telecommunications notice 335 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in Svizzera Industry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation 337 Industry Canada Canada 338 339 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 340 Limited warrantyLexmark International, Inc., Lexington, KY 341 Limited warranty serviceExtent of limited warranty Additional rights Patent acknowledgmentLimitation of liability 342 343 Index 344 IndexNumerics Page Page FTP Page Page Page Page Page