Lexmark 34T5012 manual

Clearing jams	260

cIf the jammed paper is not visible, then remove the fuser unit:

Warning—Potential Damage: Do not touch the roller at the center of the fuser unit. Doing so may damage the fuser.

1Turn the screws on the fuser counterclockwise to loosen them.

2Using the handholds on each side, lift and pull the fuser out of the printer.

CAUTION—HOT SURFACE: The fuser might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

dPlace the fuser on a flat surface with the blue thumb screws facing you.

Image 260

Lexmark 34T5012 manual

Contents

Users Guide November Contents 105 Scanning 126 Understanding the printer menus 134Saving money and the environment 218 Securing the printer 224 Clearing jams 255 Troubleshooting 272Managing the printer 253 Power consumption 327Index 344 327 Safety information Safety information Safety information Learning about the printer Finding information about the printerLearning about the printer Site at http//support.lexmark.com Selecting a location for the printer Other countries and regions-See the printed Printer configurations Learning about the printer Using the ADF Using the scanner glassUnderstanding the ADF and scanner glass You can use the ADF or the scanner glass to scan documents Using the printer control panel Use Learning about the printer Understanding the home screen Understanding the home screenUnderstanding the home screen Mail send Using the touch-screen buttons Features Other touch-screen buttons Setting up and using the home screen applications Accessing the Embedded Web ServerSetting up and using the home screen applications Showing or hiding icons on the home screen Activating the home screen applications Setting up Forms and FavoritesSetting up Scan to Network Setting up My MFP Setting up Remote Operator PanelUnderstanding WS‑Scan WS‑Scan icon and its description Exporting and importing a configuration Exporting a configuration to a fileImporting a configuration from a file Click Configure Export Additional printer setup Installing internal optionsAdditional printer setup Available internal options Accessing the system board Page Reattach the system board cover Page Installing a memory card Page Installing a flash memory or firmware card Installing an Internal Solutions Port Page Page Page Installing a printer hard disk To install a printer hard disk onto the ISP To install a printer hard disk directly on the system board Page Removing a printer hard disk Installing hardware options Order of installation Installing optional drawers Attaching cables Turn the printer back on USB port Windows Setting up the printer softwareInstalling the printer software Updating available options in the printer driver For Windows usersWindows 7 or earlier Macintosh Preparing to set up the printer on an Ethernet network Preparing to set up the printer on a wireless networkNetworking For Macintosh users Installing the printer on a wireless network Windows Windows Installing the printer on a wireless network Macintosh Prepare to configure the printerReports Network Setup Page or Access the AirPort options Configure the printer for wireless access Mac OS X version 10.5 or laterFrom the Finder, navigate to Applications Internet Connect AirPort Configure your computer to use the printer wirelessly Double‑click Printer Setup Utility or Print CenterClick + From the Finder, navigate to Applications Utilities Installing the printer on an Ethernet network Click Default Browser tab More PrintersFor Windows users From the Printer List, click Add Mac OS X version 10.4 or earlier For Macintosh usersSelect Ethernet connection, and then click Continue For Windows users Windows Setting up serial printing AppleTalk select the printer Add Verifying printer setup Printing a menu settingsReports Menu Settings Click Continue Finish Printing a network setup Reports Network Setup Setting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading the standard or optional 550‑sheet trayPage Page One ‑sided printing Two ‑sided Duplex printing Page Loading the optional 550‑sheet special media tray Loading narrow paper sizes such as envelopes and A6Page Page Page Page Loading the 2,000‑sheet high‑capacity feeder One ‑sided printing Two ‑sided printing Page Loading the multipurpose feeder Page Linking and unlinking trays Unlinking trays Click Settings Paper Menu Settings Paper Menu Custom Name type a name SubmitLinking trays Creating a custom name for a paper type Click Settings Paper Menu Custom Types Configuring a custom nameClick Settings Paper Menu Custom Names Paper guidelines Paper characteristicsPaper and specialty media guidelines Fiber content Unacceptable paperSelecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Storing paper Unacceptable paper examples Supported paper sizes, types, and weights Supported paper sizes Statement Supported paper types and weights Printer supports 60-220‑g/m216-58‑lb paper weights Printing Printing formsPrinting a document Printing a document Adjusting toner darkness Using Max Speed and Max YieldUsing the Embedded Web Server Using the printer control panel Printing from a flash drive Printing from a flash drivePrinting from a mobile device Supported flash drives and file types Flash drive File type Printing confidential and other held jobs Storing print jobs in the printerPrinting confidential and other held jobs Security Confidential Print Tips on using letterhead Printing information pagesPrinting on specialty media Printing a font sample list Tips on using transparencies Tips on using envelopesPage Canceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Copying using the ADF Co p y in gMaking copies Making a quick copy Copying using the scanner glass Copying film photosCopying on specialty media Copying on transparencies Customizing copy settings Making copies using paper from a selected trayCopying in black and white Copying to a different size Copying different paper sizes Copying on both sides of the paper duplexingExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper size Adjusting copy quality Reducing or enlarging copies Collating copies Placing separator sheets between copiesCopy Advanced Options Separator Sheets Select one of the following Copying multiple pages onto a single sheet Creating a custom copy job job buildCopying 100 Between Pages Off Canceling a copy job Canceling a copy job while the document is in the ADFPlacing information on copies Placing the date and time at the top of each Canceling a copy job while pages are being printed Understanding the copy screens and optionsCopy from Copy to Content ScaleDarkness Sides Duplex This option enables or disables color for the scanned image ColorAdvanced Options Save As Shortcut Setting up the e-mail function Configuring e‑mail settingsMailing Getting ready to e-mail Creating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the printer control panelClick Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut Sending an e-mail using the printer control panel Sending an e‑mail using a shortcut numberSending an e‑mail using the address book Mailing a document Changing the output file type Customizing e-mail settingsAdding e-mail subject and message information Canceling an e-mail Understanding e-mail options Send As Mailing 110 Mailing 111 SetupScan Preview Initial fax setup FaxingGetting the printer ready to fax Faxing 112 Faxing 113 Connecting to an analog telephone lineChoosing a fax connection Faxing 114 Connecting to a DSL serviceConnecting to a PBX or Isdn system Connecting to a distinctive ring service Connecting to an adapter for your country or regionSettings Fax Settings Analog Fax Settings Distinctive Rings Faxing 115 Setting the outgoing fax or station name and number Setting the date and timeClick Settings Fax Settings Analog Fax Setup Click Security Set Date and Time Creating shortcuts Configuring the printer to observe daylight saving timeClick Settings Manage Shortcuts Fax Shortcut Setup Sending a fax using the printer control panel Sending a fax using the computerFax tab Enable fax Sending a fax Sending a fax using shortcuts Sending a fax using the address book Customizing fax settings Changing the fax resolutionMaking a fax lighter or darker Sending a fax at a scheduled time Canceling an outgoing fax Click Settings Reports Fax Job Log or Fax Call LogViewing a fax log Blocking junk faxes Touch Delete Selected Jobs Understanding fax optionsFaxing 122 Faxing 123 Delayed SendThis option enables or disables color in faxing Forwarding a fax Holding and forwarding faxesHolding faxes Fax ‑mail ESF Using Scan to Network Creating an FTP shortcut using the Embedded Web ServerScanning Scanning to an FTP address Creating an FTP shortcut using the touch screen Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Click FTP Shortcut Setup Using the FTP options Scanning to an FTP address using the address bookFile Name Original Size Resolution SetupContent Color Scanning to a computer or flash drive Scanning to a computerAdvanced Options Scanning 130 Using the ScanBack Utility Scanning to a flash drive Using the scan profile options Darkness Understanding the printer menus 134 Understanding the printer m enusMenus list Supplies menu Understanding the printer menus 135 Understanding the printer menus 136 Default Source menu Paper menuPaper Size/Type menu Understanding the printer menus 137 MP Feeder Size Understanding the printer menus 138Tray x Type Manual Paper Size Understanding the printer menus 139MP Feeder Type Configure MP menu Understanding the printer menus 140 Understanding the printer menus 141 Paper Weight menuSubstitute Size menu Understanding the printer menus 142 Paper Loading menu Understanding the printer menus 143 Custom Types menu Understanding the printer menus 144 Universal Setup menu Custom Scan Sizes menuCustom Names menu Understanding the printer menus 145 Understanding the printer menus 146 Reports menuReports menu Network/Ports menu Active NIC menuStandard Network or Network x menus Understanding the printer menus 147 Understanding the printer menus 148 To access the menu, navigate to any of the following Network Card menuTCP/IP menu Understanding the printer menus 149 Understanding the printer menus 150 Understanding the printer menus 151 Wireless menuIPv6 menu AppleTalk menu Understanding the printer menus 152 USB Buffer Standard USB menuUnderstanding the printer menus 153 Parallel x menu Understanding the printer menus 154ENA Address ENA Netmask Advanced Status Understanding the printer menus 155Parallel Buffer Parallel Mode Serial x menuUnderstanding the printer menus 156 Protocol Understanding the printer menus 157 Serial Buffer Understanding the printer menus 158 Robust XONBaud Data Bits Smtp Setup menu Understanding the printer menus 159 Understanding the printer menus 160 Edit Security Setups menuSecurity menu Miscellaneous Security Settings menu Understanding the printer menus 161 Understanding the printer menus 162 Confidential Print menuDisk Wiping menu Understanding the printer menus 163 Security Audit Log menu Understanding the printer menus 164 Configure Log Understanding the printer menus 165 Set Date and Time menu Understanding the printer menus 166 Understanding the printer menus 167 Settings menuGeneral Settings menu Understanding the printer menus 168 Quiet ModeRun Initial setup Understanding the printer menus 169 KeyboardPaper Sizes Scan to PC Port Range Understanding the printer menus 170 Displayed Information Understanding the printer menus 171 Home screen customizationDate Format Time Format Understanding the printer menus 172 Alarms TimeoutsUnderstanding the printer menus 173 Contact Name Print Recovery Understanding the printer menus 174 Copy Settings menu Understanding the printer menus 175 Understanding the printer menus 176 Understanding the printer menus 177 Understanding the printer menus 178 Understanding the printer menus 179 Fax Settings menuFax Mode Analog Fax Setup menu General Fax Settings Understanding the printer menus 180 Fax Send Settings ResolutionUnderstanding the printer menus 181 Fax Cover Dialing Prefix Rules Understanding the printer menus 182Dial Prefix Understanding the printer menus 183 Enable Color Fax Scans Understanding the printer menus 184Auto Convert Color Faxes to Mono Faxes Fax Receive Settings Understanding the printer menus 185 Fax Log Settings Understanding the printer menus 186 Understanding the printer menus 187 Speaker SettingsAnswer On Fax Mode Fax Server Setup menu Fax Server SetupSettings Fax Settings Fax Server Setup Understanding the printer menus 188 ‑mail Settings menu Understanding the printer menus 189 Understanding the printer menus 190 Format Understanding the printer menus 191 Understanding the printer menus 192 Understanding the printer menus 193 Use cc/bcc FTP Settings menuUnderstanding the printer menus 194 Understanding the printer menus 195 Understanding the printer menus 196 Log Output BinFTP bit Depth Base File Name Understanding the printer menus 197 Understanding the printer menus 198 Scan SettingsFlash Drive menu Understanding the printer menus 199 File Name Understanding the printer menus 200Scan Bit Depth Print Settings Understanding the printer menus 201Copies Duplex Binding Understanding the printer menus 202 Paper Saver OrientationPaper Saver Border Paper Saver Ordering Understanding the printer menus 203 Print SettingsSetup menu Understanding the printer menus 204 Download TargetResource Save Print All Order Separator Source Finishing menuUnderstanding the printer menus 205 Print Mode Quality menuQuality menu items and descriptions Understanding the printer menus 206 Understanding the printer menus 207 Manual Color Understanding the printer menus 208Color Samples Job Accounting menu Understanding the printer menus 209 Understanding the printer menus 210 Utilities menu Understanding the printer menus 211 Understanding the printer menus 212 XPS menuPostScript menu PCL Emul menu Understanding the printer menus 213 Understanding the printer menus 214 Tray Renumber Html menu Understanding the printer menus 215 Image menu Understanding the printer menus 216 Help menu Understanding the printer menus 217 Using recycled paper Saving money and the environmentSaving paper and toner Conserving supplies Using Eco‑Mode Saving energyReducing printer noise Avoid paper jams Adjusting Sleep mode Click Settings General Settings TimeoutsSettings General Settings Timeouts Sleep Mode Saving money and the environment 220 Using Hibernate Mode Adjusting the brightness of the displayClick Settings General Settings Sleep Button Settings Click Settings General Settings Restoring factory default settings Settings General Settings Screen BrightnessSettings General Settings Factory Defaults Restore Now Recycling Saving money and the environment 223 Recycling Lexmark packagingReturning Lexmark cartridges for reuse or recycling Securing the printer 224 Securing the printerLocking the system board Statement of Volatility Erasing volatile memoryDisposing of a printer hard disk Securing the printer 225 Using the printer control panel Touch Wipe All SettingsTouch Back Exit Config Menu Erasing non‑volatile memory Configuring printer hard disk encryption Using the Embedded Web ServerClick Settings Security Disk Encryption Touch Disk Encryption Enable Finding printer security information Cleaning the printer parts Cleaning the interior of the printerCleaning the exterior of the printer Maintaining the printer Maintaining the printer 230 Cleaning the scanner glassCleaning the ADF parts Page Page Cleaning the printhead lenses Page Click Device Status More Details Checking the status of parts and suppliesFrom the home screen, touch Status/Supplies View Supplies Ordering parts and supplies Ordering a toner cartridgeOrdering a fuser or a transfer module Recommended toner cartridges and part numbers Ordering ADF replacement parts Ordering a waste toner bottleOrdering a photoconductor Recommended part numbers Using genuine Lexmark parts and supplies Replacing parts and suppliesStoring supplies Replacing a toner cartridgePage Page Maintaining the printer 241 Replacing the pick roller assemblyReplacing the ADF parts Page Replacing the separator pad Maintaining the printer 243 Replacing the pick pad Maintaining the printer 244 Replacing the air filter Page Replacing the waste toner bottle Maintaining the printer 247 Replacing a photoconductor 123 Page Resetting the maintenance counter When a replace or low message does not appearWhen a replace or low message appears Moving the printer Moving the printer to another location Shipping the printer Finding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual displayPage Page Understanding jam numbers and locations 230250 29y.xx Clearing jams 257 Paper jamsPaper jam in the toner cartridge area Paper jam under the photoconductor units Paper jam in the fuser area Page Page Paper jams Paper jam in the fuser area Clearing jams 263Page Page Page Paper jam inside the printer top access cover Clearing jams 267 24x paper jam Paper jam in TrayPaper jam in one of the optional trays Clearing jams 268 Paper jam 29y.xx paper jamsPage Page Troubleshooting Solving basic printer problemsAdjusting color Understanding printer messages Close top access cover Disk full, scan job canceledChange paper source to custom string Change paper source to paper type paper size Disk problem Error reading USB drive. Remove USBFax partition inoperative. Contact system administrator Fax Station Name not set up Fax Station Number not set up Install TrayInsert Tray Load paper source with custom type name Load paper source with paper size Load paper source with paper type paper sizeLoad Manual Feeder with custom type name Load Manual Feeder with custom string No analog phone line connected to modem, fax is disabled Restore held jobs?Load Manual Feeder with paper type paper size Memory full, cannot print faxes Smtp server not set up. Contact system administrator Some held jobs were not restoredWeblink server not set up. Contact system administrator Scanner ADF Cover Open Insufficient memory to support Resource Save feature Xx Missing or defective color cartridgeXx color cartridge part number unsupported by device Incorrect paper size, open src Insufficient memory, some held jobs will not be restored Insufficient memory for Flash Memory Defragment operationInsufficient memory, some Held Jobs were deleted Memory full Network x software error Serial option x errorStandard network software error Unformatted flash detected Parallel port x disabled Serial port x disabledStandard USB port disabled USB port x disabled Too many disks installed Too many flash options installedToo many trays attached Incompatible tray Disk full Unformatted diskXx Fuser near life warning Xx Fuser life warning Xx Waste toner bottle missing Xx Waste toner bottle nearly fullXx Replace transfer module Xx Transfer module life warning Xx Color photoconductor low Xx Replace color photoconductorReplace color cartridge Xx Color cartridge critically low Order a replacement for the specified print cartridge Xx color cartridge nearly lowXx Color cartridge very low Paper missing Solving printing problems Scanner disabled by adminEmulation error, load emulation option Error message about reading USB drive appears Confidential and other held jobs do not print Print job takes longer than expected Printing slows down Job prints from the wrong tray or on the wrong paper Incorrect characters printTray linking does not work Large jobs do not collate Solving copy problems Unexpected page breaks occurCopier does not respond Scanner unit does not close Poor copy quality Troubleshooting 294 Make Sure to USE the Appropriate Copy SettingsCheck the Document Placement Partial document or photo copies Solving scanner problems Checking an unresponsive scannerScan was not successful Scanning takes too long or freezes the computer Poor scanned image quality Partial document or photo scans Solving fax problems Fax and e-mail functions are not set upGeneral Settings Run initial setup Yes Submit Cannot scan from a computer Review this Digital Phone Service Checklist Cannot send or receive a faxCheck the Printer Connections Check the Telephone Wall Jack Can send but not receive faxes Can receive but not send faxes Received fax has poor print quality Solving home screen applications problems An application error has occurredAdjust the Scan Settings 2400 4800 9600 14400 33600 Forms and Favorites troubleshooting Troubleshooting 302Forms are not available or are not working Network destination stopped working or is invalid Printer cannot scan to the selected destination Scan to Network troubleshootingApplication icon is missing from the home screen My MFP troubleshooting Error reading USB driveNothing happens when USB drive is inserted Forgot the password to My MFP Solving option problems Paper tray problemsReset the Printer Check to see if the Option is Connected to the Printer Sheet drawer problems Memory cardCannot detect flash memory card Cannot detect printer hard disk USB/parallel interface card does not operate correctly Internal Solutions Port does not operate correctlyInternal print server does not operate correctly Solving paper feed problems Paper frequently jamsPaper jam message remains after jam is cleared Jammed pages are not reprinted Solving print quality problems Characters have jagged or uneven edgesClipped images Fine horizontal lines appear on color pages Check the Toner Darkness Setting Gray backgroundIncorrect margins Toner Cartridge MAY be Worn or Defective Paper curl Troubleshooting 312 Print irregularitiesReplace the worn or defective toner cartridge Make Sure the Fuser is not Defective Print is too dark Troubleshooting 313Check the DARKNESS, BRIGHTNESS, and Contrast Settings Make Sure the Print or Toner Cartridge is not LOW on Toner Troubleshooting 314Print is too light Troubleshooting 315 Printer is printing blank pages Troubleshooting 316 Repeating defects appear on printsReplace the Print or Toner Cartridge Replace the Photoconductor Troubleshooting 317 Shadow images appear on printsSkewed print Make Sure the Photoconductor is not Defective Troubleshooting 318 Clean the exterior of the printer Solid color pages Black or white streaks appear on transparencies or paperEnsure That the Fill Pattern is Correct Check the Paper Type Streaked horizontal lines appear on prints Streaked vertical lines appear on printsSelect Another Tray or Feeder Replace the worn, defective, or empty toner cartridge Toner fog or background shading appears on Check the Paper Texture Setting Toner rubs offToner specks Call Customer Support Solving color quality problems FAQ about color printingTransparency print quality is poor Check the Transparencies What is manual color correction? Troubleshooting 324Printed page appears tinted. Can I adjust the color? Manual Color menu Troubleshooting 325What are detailed Color Samples and how do I access them? Contacting customer support Click Configuration Color Samples Detailed OptionsEmbedded Web Server does not open Lexmark International, Inc All rights reserved Product informationEdition notice Trademarks 328 Licensing notices Modular component noticeNoise emission levels 329 Battery notice Temperature information Product disposalStatic sensitivity notice 330 Mercury statement Laser notice Laser advisory label331 Laser notice label may be affixed to this printer as shown Power consumption Product power consumptionSleep Mode Hibernate Mode European Community EC directives conformity Radio interference noticeIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada Regulatory notices for telecommunication terminal equipment 334 South Africa telecommunications notice 335 Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Regulatory notices for wireless products Exposure to radio frequency radiationIndustry Canada Canada 337 Industry Canada Canada 338 339 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 340 Limited warrantyLexmark International, Inc., Lexington, KY 341 Limited warranty serviceExtent of limited warranty Patent acknowledgment Limitation of liabilityAdditional rights 342 343 Index 344 IndexNumerics Page Page FTP Page Page Page Page Page