123 | Lexmark 34T5012 guide

Maintaining the printer

249

Warning—Potential Damage: To avoid overexposing the photoconductors, do not leave the front door open for more than 10 minutes.

2Pull the specified photoconductor up, and then slide it to the right to remove it from the printer.

2

1

3Unpack the replacement photoconductor.

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Image 249

Lexmark 34T5012 manual 123

Contents

November Users Guide Contents 105 Understanding the printer menus 134 Scanning 126Saving money and the environment 218 Securing the printer 224 Troubleshooting 272 Managing the printer 253Clearing jams 255 327 Power consumptionIndex 344 327 Safety information Safety information Safety information Finding information about the printer Learning about the printerLearning about the printer Site at http//support.lexmark.com Other countries and regions-See the printed Selecting a location for the printer Printer configurations Learning about the printer Using the scanner glass Using the ADFUnderstanding the ADF and scanner glass You can use the ADF or the scanner glass to scan documents Use Using the printer control panel Learning about the printer Understanding the home screen Understanding the home screenUnderstanding the home screen Mail send Features Using the touch-screen buttons Other touch-screen buttons Accessing the Embedded Web Server Setting up and using the home screen applicationsSetting up and using the home screen applications Showing or hiding icons on the home screen Setting up Forms and Favorites Setting up Scan to NetworkActivating the home screen applications Setting up Remote Operator Panel Setting up My MFPUnderstanding WS‑Scan WS‑Scan icon and its description Exporting a configuration to a file Exporting and importing a configurationImporting a configuration from a file Click Configure Export Installing internal options Additional printer setupAdditional printer setup Available internal options Accessing the system board Page Reattach the system board cover Page Installing a memory card Page Installing a flash memory or firmware card Installing an Internal Solutions Port Page Page Page Installing a printer hard disk To install a printer hard disk onto the ISP To install a printer hard disk directly on the system board Page Removing a printer hard disk Order of installation Installing hardware options Installing optional drawers Turn the printer back on Attaching cables USB port Setting up the printer software Installing the printer softwareWindows For Windows users Updating available options in the printer driverWindows 7 or earlier Macintosh Preparing to set up the printer on a wireless network Preparing to set up the printer on an Ethernet networkNetworking For Macintosh users Installing the printer on a wireless network Windows Windows Prepare to configure the printer Installing the printer on a wireless network MacintoshReports Network Setup Page or Access the AirPort options Mac OS X version 10.5 or later Configure the printer for wireless accessFrom the Finder, navigate to Applications Internet Connect AirPort Double‑click Printer Setup Utility or Print Center Configure your computer to use the printer wirelesslyClick + From the Finder, navigate to Applications Utilities Click Default Browser tab More Printers Installing the printer on an Ethernet networkFor Windows users From the Printer List, click Add For Macintosh users Select Ethernet connection, and then click ContinueMac OS X version 10.4 or earlier For Windows users Windows AppleTalk select the printer Add Setting up serial printing Printing a menu settings Verifying printer setupReports Menu Settings Click Continue Finish Reports Network Setup Printing a network setup Configuring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading the standard or optional 550‑sheet trayPage Page One ‑sided printing Two ‑sided Duplex printing Page Loading narrow paper sizes such as envelopes and A6 Loading the optional 550‑sheet special media trayPage Page Page Page Loading the 2,000‑sheet high‑capacity feeder One ‑sided printing Two ‑sided printing Page Loading the multipurpose feeder Page Unlinking trays Linking and unlinking trays Settings Paper Menu Custom Name type a name Submit Click Settings Paper MenuLinking trays Creating a custom name for a paper type Configuring a custom name Click Settings Paper Menu Custom NamesClick Settings Paper Menu Custom Types Paper characteristics Paper and specialty media guidelinesPaper guidelines Unacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Unacceptable paper examples Storing paper Supported paper sizes Supported paper sizes, types, and weights Statement Printer supports 60-220‑g/m216-58‑lb paper weights Supported paper types and weights Printing forms PrintingPrinting a document Printing a document Using Max Speed and Max Yield Adjusting toner darknessUsing the Embedded Web Server Using the printer control panel Printing from a flash drive Printing from a mobile devicePrinting from a flash drive Flash drive File type Supported flash drives and file types Storing print jobs in the printer Printing confidential and other held jobsPrinting confidential and other held jobs Security Confidential Print Printing information pages Tips on using letterheadPrinting on specialty media Printing a font sample list Tips on using envelopes Tips on using transparenciesPage Canceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Co p y in g Copying using the ADFMaking copies Making a quick copy Copying film photos Copying using the scanner glassCopying on specialty media Copying on transparencies Making copies using paper from a selected tray Customizing copy settingsCopying in black and white Copying to a different size Copying on both sides of the paper duplexing Copying different paper sizesExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper size Reducing or enlarging copies Adjusting copy quality Placing separator sheets between copies Collating copiesCopy Advanced Options Separator Sheets Select one of the following Creating a custom copy job job build Copying multiple pages onto a single sheetCopying 100 Between Pages Off Canceling a copy job while the document is in the ADF Canceling a copy jobPlacing information on copies Placing the date and time at the top of each Understanding the copy screens and options Canceling a copy job while pages are being printedCopy from Copy to Scale ContentDarkness Sides Duplex Color This option enables or disables color for the scanned imageAdvanced Options Save As Shortcut Configuring e‑mail settings Setting up the e-mail functionMailing Getting ready to e-mail Creating an e-mail shortcut using the printer control panel Creating an e-mail shortcut using the Embedded Web ServerClick Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut Sending an e‑mail using a shortcut number Sending an e-mail using the printer control panelSending an e‑mail using the address book Mailing a document Customizing e-mail settings Adding e-mail subject and message informationChanging the output file type Understanding e-mail options Canceling an e-mail Mailing 110 Send As Setup Scan PreviewMailing 111 Faxing Initial fax setupGetting the printer ready to fax Faxing 112 Connecting to an analog telephone line Choosing a fax connectionFaxing 113 Connecting to a DSL service Connecting to a PBX or Isdn systemFaxing 114 Connecting to an adapter for your country or region Connecting to a distinctive ring serviceSettings Fax Settings Analog Fax Settings Distinctive Rings Faxing 115 Setting the date and time Setting the outgoing fax or station name and numberClick Settings Fax Settings Analog Fax Setup Click Security Set Date and Time Configuring the printer to observe daylight saving time Click Settings Manage Shortcuts Fax Shortcut SetupCreating shortcuts Sending a fax using the computer Sending a fax using the printer control panelFax tab Enable fax Sending a fax Sending a fax using the address book Sending a fax using shortcuts Changing the fax resolution Customizing fax settingsMaking a fax lighter or darker Sending a fax at a scheduled time Click Settings Reports Fax Job Log or Fax Call Log Canceling an outgoing faxViewing a fax log Blocking junk faxes Understanding fax options Faxing 122Touch Delete Selected Jobs Delayed Send This option enables or disables color in faxingFaxing 123 Holding and forwarding faxes Holding faxesForwarding a fax ESF Fax ‑mail Creating an FTP shortcut using the Embedded Web Server Using Scan to NetworkScanning Scanning to an FTP address Scanning to an FTP address using the printer control panel Creating an FTP shortcut using the touch screenScanning to an FTP address using a shortcut number Click FTP Shortcut Setup Scanning to an FTP address using the address book Using the FTP optionsFile Name Original Size Setup ResolutionContent Color Scanning to a computer Scanning to a computer or flash driveAdvanced Options Scanning 130 Scanning to a flash drive Using the ScanBack Utility Using the scan profile options Darkness Understanding the printer m enus Menus listUnderstanding the printer menus 134 Understanding the printer menus 135 Supplies menu Understanding the printer menus 136 Paper menu Default Source menuPaper Size/Type menu Understanding the printer menus 137 Understanding the printer menus 138 Tray x TypeMP Feeder Size Understanding the printer menus 139 MP Feeder TypeManual Paper Size Understanding the printer menus 140 Configure MP menu Paper Weight menu Substitute Size menuUnderstanding the printer menus 141 Understanding the printer menus 142 Understanding the printer menus 143 Paper Loading menu Understanding the printer menus 144 Custom Types menu Custom Scan Sizes menu Universal Setup menuCustom Names menu Understanding the printer menus 145 Reports menu Reports menuUnderstanding the printer menus 146 Active NIC menu Network/Ports menuStandard Network or Network x menus Understanding the printer menus 147 Understanding the printer menus 148 Network Card menu To access the menu, navigate to any of the followingTCP/IP menu Understanding the printer menus 149 Understanding the printer menus 150 Wireless menu IPv6 menuUnderstanding the printer menus 151 Understanding the printer menus 152 AppleTalk menu Standard USB menu Understanding the printer menus 153USB Buffer Understanding the printer menus 154 Parallel x menuENA Address ENA Netmask Understanding the printer menus 155 Parallel BufferAdvanced Status Serial x menu Parallel ModeUnderstanding the printer menus 156 Protocol Serial Buffer Understanding the printer menus 157 Robust XON Understanding the printer menus 158Baud Data Bits Understanding the printer menus 159 Smtp Setup menu Edit Security Setups menu Security menuUnderstanding the printer menus 160 Understanding the printer menus 161 Miscellaneous Security Settings menu Confidential Print menu Disk Wiping menuUnderstanding the printer menus 162 Understanding the printer menus 163 Understanding the printer menus 164 Security Audit Log menu Understanding the printer menus 165 Configure Log Understanding the printer menus 166 Set Date and Time menu Settings menu General Settings menuUnderstanding the printer menus 167 Quiet Mode Run Initial setupUnderstanding the printer menus 168 Keyboard Understanding the printer menus 169Paper Sizes Scan to PC Port Range Displayed Information Understanding the printer menus 170 Home screen customization Understanding the printer menus 171Date Format Time Format Understanding the printer menus 172 Timeouts AlarmsUnderstanding the printer menus 173 Contact Name Understanding the printer menus 174 Print Recovery Understanding the printer menus 175 Copy Settings menu Understanding the printer menus 176 Understanding the printer menus 177 Understanding the printer menus 178 Fax Settings menu Fax Mode Analog Fax Setup menuUnderstanding the printer menus 179 Understanding the printer menus 180 General Fax Settings Resolution Fax Send SettingsUnderstanding the printer menus 181 Fax Cover Understanding the printer menus 182 Dial PrefixDialing Prefix Rules Understanding the printer menus 183 Understanding the printer menus 184 Enable Color Fax ScansAuto Convert Color Faxes to Mono Faxes Understanding the printer menus 185 Fax Receive Settings Understanding the printer menus 186 Fax Log Settings Speaker Settings Answer OnUnderstanding the printer menus 187 Fax Server Setup Fax Mode Fax Server Setup menuSettings Fax Settings Fax Server Setup Understanding the printer menus 188 Understanding the printer menus 189 ‑mail Settings menu Format Understanding the printer menus 190 Understanding the printer menus 191 Understanding the printer menus 192 Understanding the printer menus 193 FTP Settings menu Understanding the printer menus 194Use cc/bcc Understanding the printer menus 195 Log Output Bin Understanding the printer menus 196FTP bit Depth Base File Name Understanding the printer menus 197 Scan Settings Flash Drive menuUnderstanding the printer menus 198 Understanding the printer menus 199 Understanding the printer menus 200 Scan Bit DepthFile Name Understanding the printer menus 201 Print SettingsCopies Duplex Binding Paper Saver Orientation Understanding the printer menus 202Paper Saver Border Paper Saver Ordering Print Settings Setup menuUnderstanding the printer menus 203 Download Target Understanding the printer menus 204Resource Save Print All Order Finishing menu Understanding the printer menus 205Separator Source Quality menu Print ModeQuality menu items and descriptions Understanding the printer menus 206 Understanding the printer menus 207 Understanding the printer menus 208 Color SamplesManual Color Understanding the printer menus 209 Job Accounting menu Understanding the printer menus 210 Understanding the printer menus 211 Utilities menu XPS menu PostScript menuUnderstanding the printer menus 212 Understanding the printer menus 213 PCL Emul menu Tray Renumber Understanding the printer menus 214 Understanding the printer menus 215 Html menu Understanding the printer menus 216 Image menu Understanding the printer menus 217 Help menu Saving money and the environment Using recycled paperSaving paper and toner Conserving supplies Saving energy Using Eco‑ModeReducing printer noise Avoid paper jams Click Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 220 Adjusting the brightness of the display Using Hibernate ModeClick Settings General Settings Sleep Button Settings Click Settings General Settings Settings General Settings Screen Brightness Restoring factory default settingsSettings General Settings Factory Defaults Restore Now Recycling Recycling Lexmark packaging Returning Lexmark cartridges for reuse or recyclingSaving money and the environment 223 Securing the printer Locking the system boardSecuring the printer 224 Erasing volatile memory Statement of VolatilityDisposing of a printer hard disk Securing the printer 225 Touch Wipe All Settings Using the printer control panelTouch Back Exit Config Menu Erasing non‑volatile memory Using the Embedded Web Server Configuring printer hard disk encryptionClick Settings Security Disk Encryption Touch Disk Encryption Enable Finding printer security information Cleaning the interior of the printer Cleaning the printer partsCleaning the exterior of the printer Maintaining the printer Cleaning the scanner glass Cleaning the ADF partsMaintaining the printer 230 Page Page Cleaning the printhead lenses Page Checking the status of parts and supplies From the home screen, touch Status/Supplies View SuppliesClick Device Status More Details Ordering a toner cartridge Ordering parts and suppliesOrdering a fuser or a transfer module Recommended toner cartridges and part numbers Ordering a waste toner bottle Ordering ADF replacement partsOrdering a photoconductor Recommended part numbers Replacing parts and supplies Using genuine Lexmark parts and suppliesStoring supplies Replacing a toner cartridgePage Page Replacing the pick roller assembly Replacing the ADF partsMaintaining the printer 241 Page Maintaining the printer 243 Replacing the separator pad Maintaining the printer 244 Replacing the pick pad Replacing the air filter Page Maintaining the printer 247 Replacing the waste toner bottle Replacing a photoconductor 123 Page When a replace or low message does not appear Resetting the maintenance counterWhen a replace or low message appears Moving the printer Shipping the printer Moving the printer to another location Setting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual displayPage Page 230 Understanding jam numbers and locations250 29y.xx Paper jams Paper jam in the toner cartridge areaClearing jams 257 Paper jam under the photoconductor units Paper jam in the fuser area Page Page Paper jams Clearing jams 263 Paper jam in the fuser areaPage Page Page Clearing jams 267 Paper jam inside the printer top access cover Paper jam in Tray 24x paper jamPaper jam in one of the optional trays Clearing jams 268 29y.xx paper jams Paper jamPage Page Solving basic printer problems TroubleshootingAdjusting color Understanding printer messages Disk full, scan job canceled Close top access coverChange paper source to custom string Change paper source to paper type paper size Error reading USB drive. Remove USB Disk problemFax partition inoperative. Contact system administrator Fax Station Name not set up Install Tray Fax Station Number not set upInsert Tray Load paper source with custom type name Load paper source with paper type paper size Load paper source with paper sizeLoad Manual Feeder with custom type name Load Manual Feeder with custom string Restore held jobs? No analog phone line connected to modem, fax is disabledLoad Manual Feeder with paper type paper size Memory full, cannot print faxes Some held jobs were not restored Smtp server not set up. Contact system administratorWeblink server not set up. Contact system administrator Scanner ADF Cover Open Xx Missing or defective color cartridge Insufficient memory to support Resource Save featureXx color cartridge part number unsupported by device Incorrect paper size, open src Insufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restoredInsufficient memory, some Held Jobs were deleted Memory full Serial option x error Network x software errorStandard network software error Unformatted flash detected Serial port x disabled Parallel port x disabledStandard USB port disabled USB port x disabled Too many flash options installed Too many disks installedToo many trays attached Incompatible tray Unformatted disk Disk fullXx Fuser near life warning Xx Fuser life warning Xx Waste toner bottle nearly full Xx Waste toner bottle missingXx Replace transfer module Xx Transfer module life warning Xx Replace color photoconductor Xx Color photoconductor lowReplace color cartridge Xx Color cartridge critically low Xx color cartridge nearly low Order a replacement for the specified print cartridgeXx Color cartridge very low Paper missing Scanner disabled by admin Solving printing problemsEmulation error, load emulation option Error message about reading USB drive appears Confidential and other held jobs do not print Printing slows down Print job takes longer than expected Incorrect characters print Job prints from the wrong tray or on the wrong paperTray linking does not work Large jobs do not collate Unexpected page breaks occur Solving copy problemsCopier does not respond Scanner unit does not close Poor copy quality Make Sure to USE the Appropriate Copy Settings Troubleshooting 294Check the Document Placement Partial document or photo copies Checking an unresponsive scanner Solving scanner problemsScan was not successful Scanning takes too long or freezes the computer Partial document or photo scans Poor scanned image quality Fax and e-mail functions are not set up Solving fax problemsGeneral Settings Run initial setup Yes Submit Cannot scan from a computer Cannot send or receive a fax Review this Digital Phone Service ChecklistCheck the Printer Connections Check the Telephone Wall Jack Can send but not receive faxes Received fax has poor print quality Can receive but not send faxes An application error has occurred Solving home screen applications problemsAdjust the Scan Settings 2400 4800 9600 14400 33600 Troubleshooting 302 Forms and Favorites troubleshootingForms are not available or are not working Network destination stopped working or is invalid Scan to Network troubleshooting Application icon is missing from the home screenPrinter cannot scan to the selected destination Error reading USB drive My MFP troubleshootingNothing happens when USB drive is inserted Forgot the password to My MFP Paper tray problems Solving option problemsReset the Printer Check to see if the Option is Connected to the Printer Memory card Sheet drawer problemsCannot detect flash memory card Cannot detect printer hard disk Internal Solutions Port does not operate correctly Internal print server does not operate correctlyUSB/parallel interface card does not operate correctly Paper frequently jams Solving paper feed problemsPaper jam message remains after jam is cleared Jammed pages are not reprinted Characters have jagged or uneven edges Solving print quality problemsClipped images Fine horizontal lines appear on color pages Gray background Check the Toner Darkness SettingIncorrect margins Toner Cartridge MAY be Worn or Defective Paper curl Print irregularities Troubleshooting 312Replace the worn or defective toner cartridge Make Sure the Fuser is not Defective Troubleshooting 313 Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Troubleshooting 314 Print is too lightMake Sure the Print or Toner Cartridge is not LOW on Toner Printer is printing blank pages Troubleshooting 315 Repeating defects appear on prints Troubleshooting 316Replace the Print or Toner Cartridge Replace the Photoconductor Shadow images appear on prints Troubleshooting 317Skewed print Make Sure the Photoconductor is not Defective Clean the exterior of the printer Troubleshooting 318 Black or white streaks appear on transparencies or paper Solid color pagesEnsure That the Fill Pattern is Correct Check the Paper Type Streaked vertical lines appear on prints Streaked horizontal lines appear on printsSelect Another Tray or Feeder Replace the worn, defective, or empty toner cartridge Toner fog or background shading appears on Toner rubs off Check the Paper Texture SettingToner specks Call Customer Support FAQ about color printing Solving color quality problemsTransparency print quality is poor Check the Transparencies Troubleshooting 324 Printed page appears tinted. Can I adjust the color?What is manual color correction? Troubleshooting 325 What are detailed Color Samples and how do I access them?Manual Color menu Click Configuration Color Samples Detailed Options Embedded Web Server does not openContacting customer support Product information Edition noticeLexmark International, Inc All rights reserved 328 Trademarks Modular component notice Licensing noticesNoise emission levels 329 Product disposal Battery notice Temperature informationStatic sensitivity notice 330 Laser advisory label Mercury statement Laser notice331 Laser notice label may be affixed to this printer as shown Product power consumption Power consumptionSleep Mode Hibernate Mode Radio interference notice European Community EC directives conformityIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada 334 Regulatory notices for telecommunication terminal equipment 335 South Africa telecommunications notice Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Exposure to radio frequency radiation Regulatory notices for wireless productsIndustry Canada Canada 337 338 Industry Canada Canada ΤΗΣ Οδηγιασ 1999/5/ΕΚ 339 Limited warranty Lexmark International, Inc., Lexington, KY340 Limited warranty service Extent of limited warranty341 Limitation of liability Patent acknowledgmentAdditional rights 342 343 Index NumericsIndex 344 Page Page FTP Page Page Page Page Page