Troubleshooting

302

Forms and Favorites troubleshooting

Forms are not available or are not working

MAKE SURE THE BOOKMARK POINTING TO THE FORM IS IN THE BOOKMARKS ROOT FOLDER

If the bookmark pointing to the form was created in a subfolder of the Bookmarks folder, then it will not be available under the Forms solution. Delete the bookmark and recreate it under the Bookmarks root folder.

MAKE SURE THE BOOKMARK IS POINTING TO THE CORRECT LOCATION

The printer does not validate bookmarks. If the URL or network location that was specified when the bookmark was created is incorrect, then the printer will not be able to access the document.

MAKE SURE THE BOOKMARK IS CREATED WITH FORMS AND FAVORITES

If the bookmark is created using another application, then it cannot be accessed in Forms and Favorites.

A network destination stopped working or is invalid

MAKE SURE THE PRINTER AUTHENTICATION IS CONFIGURED

If the application is configured to use MFP authentication credentials, then the printer authentication settings must be configured from the Embedded Web Server.

For more information on configuring the printer authentication settings, see the Embedded Web Server Administrator's Guide available on www.lexmark.com.

MAKE SURE DESTINATION IS SHARED AND HAS A VALID NETWORK ADDRESS

Check that the folder or source file is set to be shared across the network.

If the destination has been moved, then the network address may have changed. The destination network address can be accessed from the Embedded Web Server.

MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK

Make sure that all appropriate network cables are securely connected and that the network settings of the printer are correctly configured. For information on networking the printer, see the Networking Guide on the Software and Documentation CD that came with the printer.

IF THE SOURCE FILE AND PRINTER RESIDE IN DIFFERENT DOMAINS, THEN MAKE SURE THE DOMAIN INFORMATION IS SPECIFIED

If the source file exists within a different domain than the printer, then you can edit the destination from the application configuration page and enter the appropriate domain information in the Network Address and Network Domain fields. If you do not know the network address of the computer where your source file resides, then consult your system support person.

You can also add the domain name to the Domain Search Order list under the printer network setup.

CHECK THE SYSTEM LOG FOR RELEVANT DETAILS

1Type the printer IP address or host name in the address field of your Web browser.

Page 302
Image 302
Lexmark 34T5012 manual Forms and Favorites troubleshooting, Forms are not available or are not working, Troubleshooting 302