Lexmark 34T5012 Scan to Network troubleshooting, Application icon is missing from the home screen

Troubleshooting 303

If you do not know the IP address or host name of the printer, then you can:

•View the information on the printer control panel home screen, or in the TCP/IP section under the Networks/Ports menu.

•Print a network setup page or menu settings page and locate the information in the TCP/IP section.

2Click Settings or Configuration.

3Click Device Solutions > Solutions (eSF), or click Embedded Solutions.

4Click System tab > Log.

5From the Filter menu, select an application status.

6From the Application menu, select an application, and then click Submit.

Scan to Network troubleshooting

The application icon is missing from the home screen

MAKE SURE TO ENABLE AT LEAST ONE VALID DESTINATION

DISPLAY THE APPLICATION ICON WHEN NO DESTINATIONS ARE AVAILABLE

1From the Embedded Web Server, click Settings or Configuration.

2Click Device Solutions > Solutions (eSF), or click Embedded Solutions.

3Click the name of the application > Configure.

4From the Home Screen Button section, select Always show button under Display Option, and then click Apply.

Printer cannot scan to the selected destination

MAKE SURE THE DESTINATION IS VALID

Verify that the destination is valid in the application configuration settings.

If the destination has been moved, then the network address may have changed. The destination network address can be accessed from the Embedded Web Server.

IF THE PRINTER AND DESTINATION RESIDE IN DIFFERENT DOMAINS, THEN MAKE SURE THE DOMAIN INFORMATION IS SPECIFIED

If the destination exists within a different Windows domain than the printer, then you can edit the destination from the application configuration page and enter the appropriate Windows domain information in the domain field as part of the Network Folder Address. You can also add the domain name to the Domain Search Order list under the printer network setup.

MAKE SURE THE FIREWALL SOFTWARE IS ALLOWING COMMUNICATION

If the destination resides on a computer that uses a newer version of the Windows operating system (Windows XP or later), and the Windows Firewall is enabled, then the printer may have difficulty sending information to the destination if the destination and the printer reside on different subnets. The Windows Firewall must either be configured to allow communication with the subnet the printer resides on, or the destination should be set up on the same subnet as the printer. For more information, contact your system support person.