Before Calling for Service
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not
listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.
Symptom | Check/Remedy | ||||||
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Disc tray does not open. | • Is the power cord plugged securely into the outlet? | ||||||
| • Turn off the power and then turn it back on. | ||||||
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Playback does not start. | • Check the region number of the DVD. | ||||||
DVD discs purchased from abroad may not be playable. | |||||||
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| player. | ||||||
| • Make sure that the rating level is correct. | ||||||
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Playback does not start | • Are you using a deformed disc or a disc with scratches on | ||||||
immediately when the | |||||||
the surface? | |||||||
Play/Pause button is | • Wipe the disc clean. | ||||||
pressed. |
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Sound is not produced. | • No sound is heard during fast playback, slow playback, and step | ||||||
motion playback. | |||||||
| • Are the speakers connected properly? Is the speaker setup | ||||||
| correctly customized? | ||||||
| • Is the disc severely damaged? | ||||||
Sound can be heard only | • When listening to a CD or radio, sound is output to the front | ||||||
speakers (L/R) only. Select "PRO LOGIC II" by pressing |
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from a few speakers and | (Dolby Pro Logic II) on the remote control to use all six speakers. | ||||||
not all six. | • Make sure that the DVD disc is | ||||||
• If you set C, SL, and SR to NONE in the speaker mode in the | |||||||
| audio setup of the setup screen, no sound is heard from the | ||||||
| center speaker and the front left and right speakers. Set C, SL, | ||||||
| and SR to SMALL. | ||||||
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Picture does not appear, sound | • Was the DVD player suddenly moved from a cold place to a warm | ||||||
is not produced, or the disc | one? When condensation forms inside the player, remove the disc | ||||||
and let the player stand for 1 or 2 hours with the power on. (You | |||||||
tray opens 2 to 5 seconds later. | |||||||
can use the player again after condensation disappears.) | |||||||
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Dolby Digital 5.1 CH | • Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 | ||||||
Surround Sound is not | CH Surround Sound is produced only if the disc is recorded with | ||||||
5.1 channel sound. | |||||||
produced. | • Is the audio language correctly set to DOLBY DIGITAL | ||||||
| the information display? | ||||||
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Symptom | Check/Remedy |
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• Disc is rotating but no | • Is the TV power on? | ||
picture is produced. | • Are the video cables connected properly? | ||
• Picture quality is poor and | • Is the disc dirty or damaged? | ||
• A poorly manufactured disc may not be playable. | |||
picture is shaking. | |||
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•Is the remote control being operated within its operation range of
The remote control does not | angle and distance? |
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work. | • Are the batteries exhausted? |
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• Have you select the mode(TV/DVD) functions of the remote | ||||||||
| control (TV or DVD) correctly? |
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Audio language and | • Audio language and subtitles will not work for DVDs not containing | |||||||
subtitles do not work. | them. And depending on the disc, they may work differently. | |||||||
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Menu screen does not appear even | • Are you using a disc that does not contain menus? |
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when the menu function is selected. |
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Aspect ratio cannot be | • You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX | |||||||
changed. | mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3 | |||||||
ratio only. Refer to the DVD disc jacket and then select the |
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| appropriate function. |
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Can't receive radio | • Is the antenna connected properly? |
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broadcast. | • If the antenna's input signal is weak, install an external FM | |||||||
antenna in an area with good reception. |
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• The main unit is not working. |
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• Turn off the power and hold the | button on the main unit for | |||||||
(Example: The power goes out or | ||||||||
longer than 5 seconds. |
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strange noise is heard.) |
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• The DVD player is not | Using the RESET function will erase all stored settings. |
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working normally. | Do not use this unless necessary. |
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The password for rating | • While the player is in the stop mode, hold the main unit's | button for | ||||||
longer than 5 seconds. “INITIAL” appears on the display and all | ||||||||
level has been forgotten. | settings will return to the default values. |
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• Press the POWER button. |
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| Using the RESET function will erase all stored settings. |
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| Do not use this unless necessary. |
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MISCELLANEOUS
61 | 62 |