troubleshooting

Before requesting service, please check the following.

Symptom

Check

 

 

 

 

 

Remedy

 

 

 

 

 

 

 

The unit will not turn on.

• Is the power cord plugged into

• Connect the power plug to the

 

the outlet?

outlet.

 

 

 

 

 

 

 

 

A function does not work when the

• Is there static electricity in the

• Disconnect the power plug and

button is pressed.

air?

connect it again.

 

 

 

 

 

 

 

Sound is not produced.

• Is the unit properly connected

• Connect it correctly.

 

to your TV?

• Press the Mute button to

 

 

 

• Is the Mute function on?

cancel the function.

 

• Is the volume set to minimum?

• Adjust the volume.

 

 

 

 

 

 

 

The Picture does not appear on a TV

• Is the TV connected properly?

• Connect it correctly.

when the function is selected.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The remote control does not work.

• Are the batteries drained?

• Replace with new batteries.

 

• Is the distance between remote

• Move closer to the unit.

 

control and main unit too far?

 

 

 

 

 

 

 

 

 

 

 

 

 

The sound from the left/right

• Are the left/right audio output

• Check the left/right channel and

channels are reversed.

cables from the TV connected

connect it/them correctly.

 

properly?

 

 

 

 

 

 

 

 

 

 

 

 

 

The SoundShare (TV pairing) failed.

• Does your TV support

• SoundShare is supported by

 

SoundShare?

some Samsung TVs released

 

• Is your TV firmware the latest

after 2012. Check your TV to

 

see if it supports SoundShare.

 

version?

 

 

 

 

 

 

 

 

• Does an error occur when

• Update your TV with the latest

 

firmware.

 

 

connecting?

 

 

 

 

 

 

 

 

 

• Reset the TV MODE and

• Contact the call center.

 

 

 

 

 

 

 

 

connect again.

• Press

 

 

 

 

button for 5 seconds

 

 

 

 

 

 

 

 

to reset the product.

 

 

 

 

 

 

 

 

ENG

●TROUBLESHOOTING

23

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Samsung HW-F551/SQ manual Troubleshooting

HW-F551/SQ specifications

The Samsung HW-F551/SQ is a high-performance soundbar system designed to elevate your home audio experience. This sleek and stylish soundbar combines robust technologies and innovative features to deliver immersive sound quality, making it an ideal companion for both movie enthusiasts and music lovers alike.

One of the standout features of the HW-F551 is its wireless subwoofer, which provides deep, rumbling bass that enhances your audio experience without cluttering your living space with extra wires. This subwoofer complements the soundbar, creating a balanced sound profile that brings movies and music to life. With a total power output of around 320 watts, the HW-F551 produces ample volume without distortion, ensuring clarity at all levels.

The soundbar supports various audio formats, including Dolby Digital, giving you the cinematic experience right in your living room. Its multi-speaker configuration, which includes multiple channels, allows for a surround sound experience that envelops the listener, making it perfect for action films and epic soundtracks.

Connectivity is another strong point for the HW-F551. It features Bluetooth technology, enabling seamless wireless streaming from your smartphone or tablet. This means you can enjoy your favorite playlists or podcasts without the hassle of wires. Additionally, it comes equipped with HDMI ARC (Audio Return Channel) support, simplifying the connection to your TV by allowing you to control your soundbar using a single remote.

The HW-F551 also includes a unique feature called "Smart Volume," which automatically adjusts the sound levels to ensure consistent audio regardless of what you are watching or listening to. This eliminates the hassle of constantly adjusting the volume during different programs or commercials.

Design-wise, the HW-F551 features a modern and minimalist aesthetic that complements any home décor. Its slim profile allows for easy placement in front of your television, and it can even be wall-mounted if desired.

In summary, the Samsung HW-F551/SQ soundbar is a powerful audio solution packed with features and technologies that promise an exceptional listening experience. With its wireless subwoofer, Dolby Digital support, Bluetooth connectivity, and modern design, it stands out as an excellent choice for anyone looking to enhance their home entertainment setup.