troubleshooting

Before requesting service, please review the following.

Symptom

Check

 

Remedy

 

 

 

 

 

 

The unit will not turn on.

• Is the power cord plugged into

• Connect the power plug to the

 

the outlet?

outlet.

 

 

 

 

 

 

 

 

 

 

A function does not work when the

• Is there static electricity in the

• Disconnect the power plug and

button is pressed.

air?

connect it again.

 

 

 

 

 

 

Sound is not produced.

• Is the unit properly connected

• Connect it correctly.

 

to your TV?

• Press the Mute button to

 

 

 

• Is the Mute function on?

cancel the Mute function.

 

• Is the volume set to minimum?

• Adjust the volume.

 

 

 

 

 

 

The Picture does not appear on a TV

• Is the TV connected properly?

• Connect it correctly.

when the function is selected.

 

 

 

 

 

 

 

 

 

 

 

 

The remote control does not work.

• Are the batteries drained?

• Replace with new batteries.

 

• Is the distance between remote

• Move closer to the unit.

 

control and main unit too far?

 

 

 

 

 

 

 

 

 

 

 

The sound from the left/right

• Are the left/right audio output

• Check the left/right channel and

channels are reversed.

cables from the TV connected

connect it/them correctly.

 

properly?

 

 

 

 

 

 

 

 

 

 

 

The SoundConnect (TV pairing)

• Does your TV support

• SoundConnect is supported by

failed.

SoundConnect?

some Samsung TVs released

 

• Is your TV firmware the latest

after 2012. Check your TV to

 

see if it supports

 

version?

 

SoundConnect.

 

• Does an error occur when

 

• Update your TV with the latest

 

connecting?

 

firmware.

 

 

 

 

 

• Reset the TV MODE and

 

 

 

 

 

• Contact the Samsung call

 

connect again.

 

center.

 

 

 

 

 

 

 

 

 

 

 

 

• Press the

 

 

 

button for 5

 

 

 

 

 

 

seconds to reset the product.

 

 

 

 

 

 

 

ENG

● TROUBLESHOOTING

23

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Samsung HW-H551/SJ, HW-H550/UM, HW-H550/ZN, HW-H551/ZN, HW-H551/UM manual Troubleshooting

HW-H551/ZN, HW-H550/UM, HW-H551/UM, HW-H550/ZN, HW-H551/SJ specifications

The Samsung HW-H551 and HW-H550 soundbars are designed to deliver an immersive audio experience that enhances your home entertainment setup. With their sleek design and advanced technology, these soundbars provide users with a powerful audio solution that complements a variety of TV models and home theater systems.

One of the standout features of the HW-H551/SJ and HW-H550/ZN is their ability to produce high-quality sound with clarity and precision. Equipped with a built-in subwoofer, these models offer deep bass and rich tones that elevate your listening experience. The soundbars utilize a total system power output that ensures loud, dynamic sound that can fill a room, making them ideal for movie nights, gaming, or listening to music.

Both models support surround sound technology, enabling a more immersive audio experience. The use of Dolby Digital and DTS formats allows users to enjoy their favorite movies and shows with enveloping soundscapes that draw them into the action. Additionally, the Adaptive Sound Lite feature automatically analyzes the content being played and adjusts the audio settings to optimize sound quality for different scenarios.

Connectivity is another strong suit of the HW-H551 and HW-H550 series. They offer a variety of input options including HDMI, Optical, and Bluetooth, making it easy to connect to your TV, gaming console, or mobile device. The Bluetooth connectivity allows for wireless audio streaming, giving users the freedom to play music from their smartphones or tablets without the hassle of cables.

The design of the soundbars also deserves mention, as they are built to complement modern entertainment setups. The slim profile and minimalist aesthetic allow the soundbars to fit seamlessly under a television or in a media center, maintaining a clean and organized look.

For added convenience, these soundbars come with a remote control, and some versions support Samsung's One Remote feature, allowing users to control multiple devices with a single remote. This enhances the overall user experience, simplifying the operation of various components of their home entertainment system.

In conclusion, the Samsung HW-H551 and HW-H550 soundbars are equipped with advanced audio technologies, versatile connectivity options, and a user-friendly design. Together, they create a high-quality sound experience that is perfect for enhancing any home entertainment setup.