troubleshooting

Before requesting service, please review the following.

Symptom

Check

 

Remedy

 

 

 

 

 

 

The unit will not turn on.

• Is the power cord plugged into

• Connect the power plug to the

 

the outlet?

outlet.

 

 

 

 

 

 

 

 

 

 

A function does not work when the

• Is there static electricity in the

• Disconnect the power plug and

button is pressed.

air?

connect it again.

 

 

 

 

 

 

Sound is not produced.

• Is the unit properly connected

• Connect it correctly.

 

to your TV?

• Press the Mute button to

 

 

 

• Is the Mute function on?

cancel the Mute function.

 

• Is the volume set to minimum?

• Adjust the volume.

 

 

 

 

 

 

The Picture does not appear on a TV

• Is the TV connected properly?

• Connect it correctly.

when the function is selected.

 

 

 

 

 

 

 

 

 

 

 

 

The remote control does not work.

• Are the batteries drained?

• Replace with new batteries.

 

• Is the distance between remote

• Move closer to the unit.

 

control and main unit too far?

 

 

 

 

 

 

 

 

 

 

 

The sound from the left/right

• Are the left/right audio output

• Check the left/right channel and

channels are reversed.

cables from the TV connected

connect it/them correctly.

 

properly?

 

 

 

 

 

 

 

 

 

 

 

The SoundConnect (TV pairing)

• Does your TV support

• SoundConnect is supported by

failed.

SoundConnect?

some Samsung TVs released

 

• Is your TV firmware the latest

after 2012. Check your TV to

 

see if it supports

 

version?

 

SoundConnect.

 

• Does an error occur when

 

• Update your TV with the latest

 

connecting?

 

firmware.

 

 

 

 

 

• Reset the TV MODE and

 

 

 

 

 

• Contact the Samsung call

 

connect again.

 

center.

 

 

 

 

 

 

 

 

 

 

 

 

• Press the

 

 

 

button for 5

 

 

 

 

 

 

seconds to reset the product.

 

 

 

 

 

 

 

ENG

TROUBLESHOOTING ●

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