TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet? | Connect the power plug to the outlet. |
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A function does not work when the button is pressed. | |
• Is there static electricity in the aerial? | Disconnect the power plug and connect it again. |
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Sound is not produced. |
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• Is the Mute function on? | Press the Mute button to cancel the function. |
• Is the volume set to minimum? | Adjust the volume . |
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The remote control does not work. |
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• Are the batteries drained? | Replace with new batteries. |
• Is the distance between the remote control and main | Move closer to the unit. |
unit too far? |
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The TV SoundConnect (TV pairing) failed. |
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• Does your TV support TV SoundConnect? | TV SoundConnect is supported by some Samsung |
| TVs released after 2012. Check your TV to see if it |
| supports TV SoundConnect. |
• Is your TV firmware the latest version? | Update your TV with the latest firmware. |
• Does an error occur when connecting? | Contact the Samsung call centre. |
• Reset the TV MODE and connect again. | Press and hold the ► button for 5 seconds to reset |
| the TV SoundConnect connection. |
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