TROUBLESHOOTING

Before seeking assistance, check the following.

The unit will not turn on.

Is the power cord plugged into the outlet?

➮Connect the power plug to the outlet.

A function does not work when the button is pressed.

Is there static electricity in the air?

➮Disconnect the power plug and connect it again.

Sound is not produced.

Is the Mute function on?

➮Press the (Mute) button to cancel the function. Is the volume set to minimum?

➮Adjust the Volume.

The remote control does not work.

Is the battery drained?

➮Replace with new battery.

Is the distance between the remote control and Soundbar main unit too far?

➮Move the remote control closer to the Soundbar main unit.

The TV SoundConnect (TV pairing) failed.

Does your TV support TV SoundConnect?

➮TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

Is your TV firmware the latest version?

➮Update your TV with the latest firmware. Does an error occur when connecting?

➮Contact the Samsung Call Centre.

➮Reset TV SoundConnect and connect again. To reset the TV SoundConnect connection, press and hold the & button for 5 seconds.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

This issue can occur if the subwoofer is not connected to the Soundbar main unit.

➮Try to connect your subwoofer again. See page 5.

LICENCE

Manufactured under licence from Dolby Laboratories. Dolby, Dolby Audio and the double-D symbol are trademarks of Dolby Laboratories.

For DTS patents, see http://patents.dts.com. Manufactured under licence from DTS Licencing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS 2.0 Channel is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licencing LLC in the United States and other countries.

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Samsung HW-K551/EN, HW-K550/EN manual Troubleshooting, Licence
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HW-K551/EN, HW-K550/EN specifications

The Samsung HW-K550, HW-K551, and their respective variants are standout soundbars that combine sleek design with powerful audio performance. These models are designed to enhance home entertainment systems, delivering rich sound that elevates movies, music, and games.

One of the main features of the HW-K550 and HW-K551 series is their 3.1 channel setup. This configuration allows for a more immersive sound experience, positioning sound through three distinct channels, thus providing clearer dialogue and enhanced audio depth. The inclusion of a wireless subwoofer further contributes to the overall audio experience, allowing for booming bass without the clutter of wires.

The soundbars employ Dolby Digital and DTS technologies, resulting in a cinematic audio experience that fills a room. With Dolby Digital, users can enjoy a multi-dimensional soundstage that makes movies and TV shows come alive. The unit also has an Adaptive Sound technology that analyzes the audio content and optimizes the sound output accordingly. This feature ensures that whether you watch an action-packed blockbuster or a quiet drama, the sound is always crisp and balanced.

Wireless connectivity is a key characteristic of the HW-K550 and HW-K551 soundbars. They come equipped with Bluetooth capability, making it easy to stream audio from compatible devices like smartphones, tablets, and laptops. This feature allows users to enjoy their favorite music without the hassle of cables, providing flexibility and convenience for everyday use.

Moreover, the user-friendly control options make these soundbars easy to operate. Samsung has integrated the ability to control the soundbar through the Samsung SmartThings app, enabling users to customize their listening experience effortlessly. The design is also noteworthy, with a slim profile that fits seamlessly into modern living spaces. The aesthetic of the soundbar adds a touch of elegance to any entertainment setup.

In terms of connectivity, these models feature multiple HDMI inputs and optical audio input, allowing for versatile integration with a variety of devices. This flexibility ensures that they can work with most televisions and home entertainment systems.

The Samsung HW-K550 and HW-K551 series soundbars are designed for those who crave quality audio in a stylish package. With their combination of advanced audio technologies, wireless functionality, and user-centric features, these soundbars represent an ideal choice for enhancing any home entertainment experience.
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