10 TROUBLESHOOTING

Before seeking assistance, check the following.

The unit will not turn on.

Is the powercord plugged into the outlet?

;; Connect the power plug to the outlet.

A function does not work when the button is pressed.

Is there static electricity in the air?

;; Disconnect the power plug and connect it again.

Sound dropouts occur in BT mode.

;; See the Bluetooth connection sections on pages 9 and 15.

Sound is not produced.

Is the Mute function on?

;; Press the VOL button to cancel the function.

Is the volume set to minimum?

;; Adjust the Volume.

The remote control does not work.

Are the batteries drained?

;; Replace with new batteries.

Is the distance between the remote control and Soundbarmain unit too far?

;; Move the remote control closer to the Soundbar main unit.

Cannot connect to the TV.

If connected via a wired network

;; Check if the cable is connected correctly. (Check the port name to make sure that the cable is connected to the correct port.) (See the corresponding page regarding each connection method.)

;; Press the (Source) button on the right side of the Soundbar or on the remote control to check if the mode is correct.

If connected via a wireless network ;; Connected via Bluetooth

1.Switch the Soundbar to “BT PAIRING” mode, and then use the TV to search

again. (See page 9 for details.) ;; Connected via Wi-Fi

1.Check if the TV is a compatible model.

•• Only Samsung smart TVs released after 2014 are supported.

2.Check if the TV is connected to Wi-Fi.

•• If the TV is not connected to Wi-Fi, use the network menu on the TV to establish a connection. (See the TV user manual.)

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Samsung HW-MS651/XV, HW-MS650/XV manual Troubleshooting
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HW-MS651/XV, HW-MS650/XV specifications

The Samsung HW-MS650/XV and HW-MS651/XV soundbars represent a remarkable synthesis of cutting-edge audio technology and elegant design, providing an immersive sound experience that enhances home entertainment systems. Both models are part of Samsung’s premium audio range, designed to pair seamlessly with television setups while delivering powerful, room-filling sound.

One of the standout features of these soundbars is their acoustic technology. Both the HW-MS650 and HW-MS651 are equipped with Samsung's proprietary Acoustic Beam technology, which creates an immersive audio experience by projecting sound in a manner that aligns with the on-screen action. This technology simulates a surround sound experience without the need for additional speakers, making it an excellent choice for users with limited space.

The HW-MS650 and HW-MS651 feature a 3-channel configuration coupled with a built-in subwoofer, managing to deliver a robust bass response that is often missing in slim soundbar designs. This subwoofer integration eliminates the hassle of a separate unit while still providing deep, resonant sound that enhances movies, music, and gaming.

Another notable characteristic is the Multi-Room feature, which allows users to connect multiple speakers throughout their home for a synchronized audio experience. This flexibility is coupled with Samsung's Wireless Audio functionality, enabling seamless audio streaming from various devices, including smartphones and tablets. The inclusion of Bluetooth connectivity gives users the freedom to enjoy music from their devices without the need for cumbersome cables.

In terms of design, both models boast a modern, minimalist aesthetic that will complement any home décor. The streamlined profile and premium finish mean they can easily fit under most TVs without obstructing the screen.

Moreover, the HW-MS651/XV variant also includes the capability for voice control through smart hubs, garnering added convenience for tech-savvy users. Integration with Samsung SmartThings platform opens avenues for controlling various smart devices in your home through voice commands.

In summary, the Samsung HW-MS650/XV and HW-MS651/XV soundbars are engineered to deliver enhanced audio clarity, deep bass, and versatile connectivity options. With their sleek designs and advanced features, they are ideal for anyone looking to elevate their home entertainment experience, making them a commendable investment for sound enthusiasts.
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