10 Troubleshooting

Before seeking assistance, check the following.

The unit will not turn on.

Is the powercord plugged into the outlet?

;; Connect the power plug to the outlet.

A function does not work when the button is pressed.

Is there static electricity in the air?

;; Disconnect the power plug and connect it again.

Sound dropouts occur in BT mode.

;; See the Bluetooth connection sections on pages 7 and 13.

Sound is not produced.

Is the Mute function on?

;; Press the VOL button to cancel the function.

Is the volume set to minimum?

;; Adjust the Volume.

The remote control does not work.

Are the batteries drained?

;; Replace with new batteries.

Is the distance between the remote control and Soundbarmain unit too far?

;; Move the remote control closer to the Soundbar main unit.

Cannot connect to the TV.

If connected via a wired network

;; Check if the cable is connected correctly. (Check the port name to make sure that the cable is connected to the correct port.) (See the corresponding page regarding each connection method.)

;; Press the (Source) button on the right side of the Soundbar or on the remote control to check if the mode is correct.

If connected via a wireless network ;; Connected via Bluetooth

1.Switch the Soundbar to “BT PAIRING” mode, and then use the TV to search

again. (See page 7 for details.) ;; Connected via Wi-Fi

1.Check if the TV is a compatible model.

•• Only Samsung smart TVs released after 2014 are supported.

2.Check if the TV is connected to Wi-Fi.

•• If the TV is not connected to Wi-Fi, use the network menu on the TV to establish a connection. (See the TV user manual.)

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Samsung HW-MS6501/ZG, HW-MS6501/EN, HW-MS6500/ZG, HW-MS6500/EN manual Troubleshooting
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HW-MS6500/ZG, HW-MS6501/EN, HW-MS6501/ZG, HW-MS6500/EN specifications

The Samsung HW-MS6500/EN, HW-MS6501/ZG, HW-MS6501/EN, HW-MS6510/XE, and HW-MS6511/XE are part of Samsung's innovative soundbar lineup designed to deliver an immersive audio experience for home entertainment enthusiasts. These soundbars combine sleek design with cutting-edge technology, making them perfect companions for modern TVs while enhancing sound quality.

One of the standout features of these models is their premium 3-channel speaker configuration, which includes a dedicated center channel for clear dialogue and two side speakers to create a surrounding sound field. This configuration elevates TV shows, movies, and music to cinematic levels, allowing users to experience audio as it was meant to be heard. Additionally, the built-in subwoofers provide rich bass without the need for a separate unit, ensuring a clutter-free setup.

Samsung's Acoustic Beam technology is another significant advancement featured in these soundbars. This technology uses precise sound placement to enhance the audio experience by providing expansive sound that appears to come from different directions. This feature is especially beneficial during action-packed scenes, where sound effects and dialogues seem more life-like.

The HW-MS6500 and HW-MS6501 models are equipped with multi-device connectivity options, including Bluetooth and HDMI ARC, enabling seamless pairing with various devices, such as smartphones, tablets, and gaming consoles. This allows users to stream music wirelessly or connect to their home theater systems effortlessly.

Moreover, the Adaptive Sound feature intelligently analyzes the content being played and optimizes audio settings for an enhanced listening experience. Whether it's a quiet drama or a high-octane action movie, these soundbars automatically adjust sound levels to ensure clarity and balance.

With a simple and intuitive design, these Samsung soundbars can be mounted on walls or placed on furniture, easily integrating into any home decor. Their sleek profiles and minimalist aesthetic make them an attractive addition to any entertainment setup.

In conclusion, the Samsung HW-MS6500/EN, HW-MS6501/ZG, HW-MS6501/EN, HW-MS6510/XE, and HW-MS6511/XE soundbars offer exceptional audio quality with features like 3-channel setup, Acoustic Beam technology, multi-device connectivity, and Adaptive Sound. Their combination of innovative technology and stylish designs makes them ideal for enhancing the home entertainment experience, ensuring users enjoy their favorite content like never before.
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