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Samsung ITP-5021D Viewing CLIP for Calls on Hold or Parked

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Calling a Stored Number

To redial a stored number, dial [1][7].

(If the hot keypad feature is switched off, lift the handset or press the [Speaker] button

first.)

Storing a Caller Number as a Speed Dial Number

You can store a caller’s number as a speed dial number in your personal speed dial

list.

1. Press the programmed [STORE] button, or select

the STORE option in the CLIP menu on the LCD panel.

2. You can view the speed dial number to which the

number was stored by pressing the [Scroll] button.

Viewing CLIP for Calls on Hold or Parked

When an incoming call is on hold or parked for you, you can view CLIP

information and decide how to handle the call before answering.

1. Press the programmed [INQIRE] button or select the

INQIRE option from the CLIP menu on the LCD panel

using the soft buttons.

If you are currently on a call, that call will be pu t on hold

(see the Note, below).

2. Dial the C.O. line number holding the call.

3. Press the [Call] button to answer the call, or the NND

soft button to view more information on the call, or the

IGNORE soft button to ignore the call.

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Contents

Main SAMSUNG OfficeServ User Guide Enterprise IP Solutions for Page EU Declaration ofConformity(RTTE) Samsung Electronics Co., Ltd. 259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030 Digital Keyphone System "iDCS500 / OfficeServ500" ABOUT THIS GUIDE SAFETY PRECAUTIONS Page Contents Chapter 1 Installing Your ITP- or DS-5000D Series Phone................................. 1-1 Page Page List of Figures Chapter 1 Installing Your ITP- or DS-5000D Series Phone ITP-5000D Series IP Phone Checking the Supplied Components Connectors on the IP Phone Installing the IP Phone Page Page Page DS-5000D Series Digital Phone Checking the Supplied Components Installing the Phone Page Page Chapter 2 Setting the Working Environment for ITP- 5000D Series IP Phones Overview of Environment Settings Mode Menu Items The menu structure for setting the phones environment is as shown below. Using the Buttons in Edit Mode Starting the Phone Setting Parameters Network Menu Page Load & Upgrade Menu Server Menu (Setting System Authentication Information) Verifying Settings and Rebooting Chapter 3 Things You Should Know Front Panel of Phone Page Dial (Keypad) Buttons Programmable Buttons Volume Buttons [t and u] Redial Button Conference Button Transfer Button Hold Button Navigation Buttons Arrow Buttons LCD Panel Scroll Button Soft Buttons Microphone Phone Status Indicator Chapter 4 Basic Features Button LEDs Phone Status Indicator Using Feature Codes Selecting Programmed Functions Assigning Button Values (Extenders) How to Add Extenders Controlling Volume Levels Handset Volume Speakerphone Volume Ringer Volume Selecting the Ring Tone Changing the Phone Passcode Setting the Answering Mode for Intercom Calls Page Switching Headset/Handset Mode Enabling/Disabling Key Confirmation Tone Hot Keypad Dialling by Directory Name Assigning/Changing Your Extension Name Making Intercom Calls Calling an Extension Number Busy Extension Callback Busy Extension Camp-On Calling Your System Operator Answering Intercom Calls Answering Intercom Calls in Ring Mode Answering Intercom Calls in Voice Announce Mode Answering Intercom Calls in Automatic Answer Mode Making Outside (External) Calls Calling Outside Linesan Overview Authorisation Codes and Account Codes Entering Account Codes Entering Authorisation Codes Calling Outside Lines Using the Handset Calling Outside Lines Using the Speakerphone Making a New Call Without Releasing the Line (Recall Dial Tone) Busy Line Queuing With Callback Cancelling a Callback Answering Outside Calls Universal Answer Holding a Call System Hold Automatic Hold Page Exclusive Hold Consultation Hold Hold Recall Retrieving Calls Held at Another Extension Parking Calls To Retrieve a Parked Call Transferring Calls Transfer With Camp-On Transfer To Voice Mail Call Waiting Chapter 5 Program Menus Navigation Buttons End Button Cancel Button Enter Button Direction (Arrow) Buttons Main Menu How to Select Menu Items Viewing and Redialling Recently Called Numbers Viewing and Calling Recently Received Numbers Viewing and Calling Personal Speed Dial Numbers Viewing and Calling System Speed Dial Numbers Viewing and Calling Personal Speed Dial Numbers by Name Viewing and Calling System Speed Dial Numbers by Name Viewing and Calling Extension Numbers by Name Setting Call Forward Type and Destination Page Setting Reminder Alarms Page Page Chapter 6 Dialling Features Speed Dialling Page Page Page Page Redial an Outside Number Automatic Redial/Retry Pulse to Tone Changeover Conference Calls To drop a party from your conference call Programming Conference Groups Page Chapter 7 Call Pickup Station Call Pickup Group Call Pickup Chapter 8 Call Forwarding Cancelling Call Forwarding Forwarding All Calls Forward Busy Forward No Answer Forward Busy/No Answer Forward DND Forward Follow Me Viewing and Changing Call Forward Options Chapter 9 Paging and Messaging Internal Page External Page All Page * Meet Me Page: MMPG Call Park and Page Retrieving a Parked Call Rejoining a Page Setting a Message Waiting Indication Replying to Message Waiting Indications Replying Without Viewing Messages Replying After Viewing Messages Cancelling Messages Programmed Messages Viewing and Selecting a Programmed Message Selecting a Programmed Message Using Code Numbers Creating Your Own Message Cancelling a Programmed Message Chapter 10 Special Features Do Not Disturb Setting Do Not Disturb Cancelling Do Not Disturb One-Time DND Muting Your Phone Background Music Alarm Features Appointment Reminder/Alarm Clock 6. Press the [Transfer] button to save settings. Cancel Alarm Alarm Messages Cancel Alarm Message Using the Door Phone Answering the Door Phone Calling The Door Phone/Room Monitor Executive/Secretary Hot Line Group Listening Locking and Unlocking Your Phone Off-Hook Voice Announcements Page Secure OHVA In Group/Out Of Group If you have a programmed [IN/OUT] button: Using the LCD Menu Call Duration Timer Setting Automatic Timer Setting Manual Timer Ring Preference Chapter 11 Caller Identification (CLIP) Viewing Number or Name of Caller Viewing Next Caller CLIP Storing a Caller Number Calling a Stored Number Storing a Caller Number as a Speed Dial Number Viewing CLIP for Calls on Hold or Parked Viewing CLIP for Previous Calls Appendix: Additional Information System Feature Codes Programmed Messages Be aware that these messages may be changed in programming. Entering Characters on the LCD Panel Switching Between Uppercase and Lowercase Characters