Manuals / Samsung / TV and Video / Professional LFD Displays

Samsung LH22DBDPTGC/EN, LH22DBDPTGC/CH manual Troubleshooting Guide, 156, Testing the Product

Models: LH22DBDPTGC/CH LH22DBDPTGC/EN

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Chapter 14

Troubleshooting Guide

-- Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

-- If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Centre

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1	Power off both the PC and product.
2	Disconnect all the cables from the product.
3	Power on the product.
4	If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Samsung LH22DBDPTGC/EN manual Troubleshooting Guide, 156, Testing the Product, Checking the Resolution and Frequency

Contents

DB22D-T Table of contents Screen Adjustment Sound Adjustment Specifications Before Using the Product CopyrightSafety Precautions SymbolsCleaning Electricity and Safety StorageInstallation Install the product in a kitchen or near a kitchen counter Sloped surface, etcProduct or cause a fire Operation Output ports, etc Product failure, an electric shock or fire may resultPage Preparations Checking the ComponentsComponents Items sold separately Parts Control PanelButtons Description Use this button for turning the Display on and offAdministrator menu ButtonsDescriptionReverse Side Port DescriptionRJ45 Anti-theft Lock To lock an anti-theft locking deviceRemote Control Power on the product Adjust the volumeChange the input source Go to Home Launch ButtonTo place batteries in the remote control Quickly select frequently used functionsIt sets safe lock function Installation on a Perpendicular Wall Tilting Angle and RotationVentilation Dimensions Installation on an Indented WallPlane view Installing the Wall Mount Installing the Wall Mount KitWall Mount Kit Specifications Vesa Model name Vesa screw hole Standard ScrewRemote Control RS232C Pin SignalCable Connection RS232C CablePin No Standard Colour Signal RS232C cable Connector 9-Pin D-Sub to Stereo CableLAN Cable FemaleConnector RJ45 SignalDirect LAN cable PC to HUB Cross LAN cable PC to PCConnection Viewing control state Get control command Controlling Set control commandCommand Command type Value rangePower control Volume controlSetting the input source Set Input Source Input source controlInput Source An input source code to be set on a product Screen mode control Auto adjustment control PC and BNC only PIP On/Off controlVideo Wall Mode Control Safety LockFull Natural Video Wall On Set Video Wall On/OffWallOn Same as above Nak Set Video Wall10x10 Video Wall Model Off10x10 Video Wall Model 1 ~ Set NumberUsing a touchscreen monitor Read below before using the productTouchscreen monitor RequirementsConnecting the touchscreen monitor Connecting to a PCConnecting the devices using a D-SUB cable Connecting to a laptop or tablet PC Configuring the touchscreen monitor settings Accessing via Tablet PC Settings in WindowsCalibrating a monitor Calibration Touch this screen to identity it as the touchscreenDigitizer Calibration Tool Touchscreen monitor has been calibrated successfullyControlling the screen Touchscreen gesturesTap DragFlick Zoom in/outConnecting and Using a Source Device Before ConnectingConnecting to a PC Connection using the D-SUB cable Analogue typeConnection using an HDMI-DVI Cable Connection using an Hdmi CableConnecting to a Video Device Connection Using an Hdmi CableUsing an Hdmi cable or Hdmi to DVI Cable up to 1080p Connecting the LAN Cable Changing the Input source SourceEdit Name Source → SourceInformation Using MDC UninstallationConnecting to MDC Using MDC via EthernetConnection using a direct LAN cable ComputerHome feature PlayerPlayer Schedule TemplateApproving a connected device from the server Approving the Lite serverSetting the current time To specify the groupApproving the Premium server Setting the current time Network Channel Local ChannelDeployed Folders My TemplatesAvailable features in the Player Menu items in the PlayerOption Name Operations Player page Settings menu SettingsSet Aspect Ratio to either Original or Full Full / Original Landscape / PortraitWhen Content is Running Viewing the details of the content that is runningCH Name Name of the channel currently playing Picture Mode PlaylistMusic RepeatFile Formats Compatible with Player Network Schedule MultiframeTemplate files and LFD.lfd files Contents Video Audio ImageFlash Power Point Charts Vertical textMasked Image, Tiled Image content not supported Functions not supportedTemplate files Creation/editing/playback are only availableTemplate Supported in Network Channel and Local Compatible document file formats -- Extension .lfdFile Formats Compatible with Videowall VideoRestrictions Only one video Video file can be played per clientAvailable Available features in the Schedule ScheduleMenu items in the Schedule TypeConfiguring channel schedules Editing a channel scheduleAvailable features in the Template TemplateHome → Template → Enter E MarketConfiguring the background image/background music Entering textSelect the Edit Text window to enter text Font Size Specify the text size for the messageSave Cancel Configure Template Name and StoragePreview Clone Product Clone ProductHome → Clone Product → Enter E Message appearsID Settings ID SettingsDevice ID PC Connection CableVideo Wall Video WallHorizontal x Vertical Screen PositionNetwork Status FormatNetwork Status Home → Network Status → Enter EPicture Mode Picture ModeOn/Off Timer On TimerOn/Off Timer Home → On/Off Timer → Enter EOff Timer Holiday ManagementMore settings More settingsHome → More settings → Enter E TickerURL Launcher URL LauncherHome → URL Launcher → Enter E Screen Adjustment Menu m → Picture → Picture Mode → Enter EPicture Picture Mode Picture Mode settings Adjustable options Menu m → Picture → Enter EColour Temperature Menu m → Picture → Colour Temperature → Enter EWhite Balance PointMenu m → Picture → White Balance → Enter E ――If Picture Mode is set to Calibration, Gamma is disabled GammaCalibrated value Menu m → Picture → Calibrated value → Enter EAdvanced Settings Advanced SettingsMenu m → Picture → Advanced Settings → Enter E RGB Only Mode Dynamic ContrastBlack Tone Flesh ToneDigital Clean View Off Mpeg Noise Filter Hdmi Black Level Film Mode Off Dynamic BacklightPicture Options Picture OptionsDigital Clean View Colour ToneMpeg Noise Filter Off / Low / Medium / High / AutoFilm Mode Colour Tone Off Digital Clean View Mpeg Noise FilterHdmi Black Level Dynamic Backlight· Position Resolution Picture SizePicture Size Picture SizePosition Zoom/PositionPicture Size Resolution Available resolutions Off / 1024x768 / 1280x768 / 1360x768Auto Adjustment PC Screen AdjustmentReset Picture Menu m → Picture → Reset Picture → Enter EResets your current picture mode to its default settings Picture OffPIP Settings OnScreen Display100 OnScreen Display101 PIPSource Content Orientation Display Orientation102 Onscreen Menu OrientationScreen Protection 103Auto Protection Time Screen Burn ProtectionTimer 104Screen Burn Protection No Signal Message Message Display105 Source InfoMenu Language 106OnScreen Display Reset OnScreen Display 107Sound Adjustment Sound Mode108 SoundSound Effect 109Virtual Surround Dialog ClaritySpeaker Settings Hdmi Sound110 TV Sound OutputAuto Volume Reset Sound111 Network Settings Network112 Network TypeNetwork Settings Wired Connecting to a Wired Network113 Automatic Network Settings Wired Manual Network Settings WiredSet Network Type to Wired from the Network Settings 114Network Setting Wireless Connecting to a Wireless NetworkAutomatic Network Setup Wireless Set Network Type to Wireless from the Network SettingsManual Network Setup Wireless 116How to set up using Wpspbc 117If your router has a Wpspbc button, follow these steps Select WPSPBC, press E, and then press E againWi-Fi Direct Multimedia Device SettingsMenu m → Network → Wi-Fi Direct → Enter E Menu m → Network → Multimedia Device Settings → Enter EServer Network Settings Screen Mirroring119 Device Name 120Menu m → Network → Device Name → Enter E Setup Initial settings SetupSystem 121Admin Menu Lock Touch Control122 Touch Control LockSleep Timer Power On DelayTime 123Auto Source Switching 124Power Control Auto Power OnMax. Power Saving 125Power Button Auto Power On Off Max. Power Saving Standby Control126 Network StandbyEco Solution 127Temperature Control Menu m → System → Temperature Control → Enter E128 Keyboard Settings Device Manager129 Device ManagerMouse Settings Keyboard Settings130 Select MousePointer Settings 131Pointer Size Pointer SpeedPlay via Change PIN132 General 133Security BD Wise134 Anynet+ HDMI-CECAnynet+ HDMI-CEC Anynet+ Menu Description135 Anynet+ HDMI-CECAuto Turn Off Search for DevicesProblem Possible Solution 136Off and on again Anynet+ device ... appears onProblem 137Game Mode 138Hdmi Hot Plug DivX Video On DemandReset System Menu m → System → Reset System → Enter E139 Software Update SupportContact Samsung 140Go to Home 141142 Reset All Menu m → Support → Reset All → Enter E143 SupportPlaying photos, videos and music Media Play 144USB HDD greater than 2TB is not supported 145 Compatible devices with media playFile system and formats Using a USB device Connecting a USB device146 Removing a USB devicePlaying media content from a PC/mobile device 147Approving a PC/mobile device connection Features provided in the media content list When connected to a home network Dlna148 Source → Source → USBMenu items in the media content list 149Option Name Operations Photos Videos Music Available buttons and features during photo playback 150151 Rewind / Fast ForwardSelect Scene Picture SizeAvailable buttons and features during music playback 152Shuffle Supported image resolutions Supported Subtitle and Media play file formats153 Subtitle154 Supported music file formatsSupported Video Formats File Extension Type Codec Comments155 Troubleshooting Guide Testing the ProductChecking the Resolution and Frequency 156Installation issue PC mode Screen issueNot Optimum Mode is displayed 157Adjust Brightness and Contrast 158Sound issue 159Sharpness 160 Remote control issue Source device issueTouch function issues 161Other issue 162163 Question AnswerHow do I set powersaving mode? 164Question Specifications 165Model Name 166 PowerSaver PowerSaver Normal Operation Power saving mode Power off167 Rating Typical MaxPreset Timing Modes 168Pixel Clock Sync Polarity KHz MHz 169 Product damage caused by customers fault Appendix170 Not a product defect171 Correct disposal of batteries in this productApplicable in countries with separate collection systems What is afterimage burn-in? Optimum Picture Quality and Afterimage Burn-in Prevention172 Optimum Picture Quality173 Preventing afterimage burn-inLicence 174Terminology 175