Kapitel 14

Appendiks

Ansvar for betalingsservice (omkostning for kunderne)

――Når der anmodes om service, opkræver vi muligvis (til trods for garantien) et gebyr for serviceteknikerbesøg i følgende tilfælde.

Produktet er ikke defekt

Rengøring af produktet, justering, vejledning, geninstallation osv.

•• Hvis en servicetekniker instruerer i, hvordan produktet bruges, eller blot justerer indstillingerne uden at skille produktet ad.

•• Hvis en fejl skyldes eksterne miljømæssige faktorer (internet, antenne, kabelsignal osv.)

•• Hvis et produkt geninstalleres, eller enheder tilsluttes efter den første installation af produktet efter købet.

•• Hvis produktet geninstalleres efter flytning til en anden placering eller flytning til et andet hus.

•• Hvis kunden beder om anvendelsesanvisninger pga. et andet firmas produkt.

•• Hvis kunden beder om anvisninger i, hvordan netværket eller et andet firmas program produkt bruges.

•• Hvis kunden anmoder om softwareinstallation og konfiguration af produktet.

•• Hvis en servicetekniker fjerner/rengør støv eller fremmedlegemer inden i produktet.

•• Hvis kunden anmoder om en installation efter at have købt et produkt via homeshopping eller online.

En produktskade, som kunden har forårsaget

Produktskade som følge af kundens fejlbetjening eller forkert reparation. Hvis skader på produktet skyldes:

•• Noget har ramt produktet, eller det er blevet tabt.

•• Brug af forsyninger eller separate solgte produkter, som ikke er specificeret af Samsung.

•• Reparation foretaget af en person, som ikke er tekniker, hos en outsourcing- servicevirksomhed eller partner af Samsung Electronics Co., Ltd.

•• At kunden har ombygget eller repareret produktet.

•• Brug af produktet sammen med forkert spænding eller ikke-godkendte elektriske tilslutninger.

•• At advarslerne i vejledningen ikke er fulgt.

Andet

•• Hvis produktet svigter som følge af naturkatastrofe. (lyn, brand, jordskælv, oversvømmelse osv.)

•• Hvis alle forbrugskomponenterne er brugt op. (batteri, toner, lysstofrør, hoved, vibrator, lampe, filter, bånd osv.)

――Hvis en kunde anmoder om service, og produktet ikke fejler noget, opkræves der muligvis et servicegebyr. Læs derfor venligst brugervejledningen først.

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Samsung LH49QMHPLGC/EN, LH65QBHPLGC/EN, LH75QBHPLGC/EN Appendiks, Ansvar for betalingsservice omkostning for kunderne, 143
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