Other issue
| The product smells like plastic. | The plastic smell is normal and disappears over time. |
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| The monitor appears tilted. | Remove and then attach the stand again to the product. |
Make sure cables are flexible enough to ensure durability. When mounting the product onto a wall, it is recommended to use
Small particles are found on the edges of the product. The particles are part of the product design. The product is not defective.
| The Multi Screen menu is not available. | The menu is enabled or disabled depending on the Source mode. |
When I try to change the PC resolution, a message "The defined resolution is not currently supported." appears.
The message "The defined resolution is not currently supported." appears if the input source resolution exceeds the maximum resolution of the display.
To resolve the issue, change the PC resolution to a resolution supported on the display.
There is no sound from the speakers in HDMI mode when a
HDMI Black Level is not functioning properly on an HDMI device with YCbCr output.
This function is available only when a source device, such as a DVD player and STB, is connected to the product via an HDMI (RGB signal) cable.
Displayed picture colors may not look normal. Video or sound may not be available. This can occur if a source device that only supports an older version of the HDMI standard is connected to the product.
If these issues occur, connect an audio cable along with the HDMI cable.Some PC graphics cards may not automatically recognize HDMI signals that do not include sound. In this case, manually select a sound input.
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| Sound input | Screen mode |
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| PC | Auto | PC settings |
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| DVI PC | Audio In (Stereo ports) | PC settings |
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