5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A BLANK SCREEN APPEARS / I CANNOT TURN THE PRODUCT ON

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

Is the <Check Signal Cable> message displayed on the

(Connected using the D-sub cable)

screen?

Check the cable connecting the PC and the product.

 

 

(Connected using the DVI cable)

 

If the message appears on the screen even if the cable is

 

properly connected, recheck the input signal by pressing the [

 

] button of the product.

 

 

Is the <Not Optimum Mode> message displayed on the

This occurs when the signal from the graphics card exceeds

screen?

the maximum resolution or the maximum frequency of the

 

product.

 

In this case, set up the appropriate resolution and the fre-

 

quency for the product.

 

 

Is a blank screen displayed and does the power LED blink at

1. This occurs when the power saving function is running.

a 1 second interval?

If you click the mouse or press any key, the screen will be

 

turned on.

 

2. If the <Check Signal Cable > condition persists for more

 

than five minutes, the power saving function will be

 

activated.

 

 

Did you connect with a DVI cable?

If you connect the DVI cable when the PC has booted up or if

 

you reconnect the DVI cable after disconnecting the cable

 

while using a PC, the screen may not be displayed because

 

some graphics cards do not output the video signal.

 

In this case, reboot the PC while the DVI cable is connected.

 

 

Blank spaces are found at the top and bottom of the screen

Blank spaces on the screen are not caused by the monitor.

when an [HDMI] or [HDMI-DVI] cable is connected to the

The cause of the problem is the PC or graphics card, and can

monitor and PC.

be fixed by adjusting the screen size in the HDMI or DVI

 

 

option of the graphics card settings menu.

 

If the graphics card settings menu has no option to adjust the

 

screen size, update the graphics card driver to the latest ver-

 

sion.

 

(Please contact the graphics card or computer manufacturer

 

for details on how to adjust the screen settings.)

 

 

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

The display brightness can differ according to the mode set for < Angle>.

If <Bright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

THE ON SCREEN ADJUSTMENT MENU (OSD) DOES NOT APPEAR.

Did you cancel the screen adjustment?

Check if the OSD Adjustment Lock function is set to Off.

5-2

Troubleshooting

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Samsung S23B350N, LS20B350HS/ZA, S24B350BL Before Requesting Service, Blank Screen Appears / I Cannot Turn the Product on
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S22B350H, S23B350B, LS20B350HS/ZA, LS22B350HS/XM, S23B350N specifications

Samsung has consistently led the way in the display market, offering a wide range of monitors equipped with cutting-edge technology and features. Among their latest offerings, the Samsung S24B350B, S19B350N, S24B350BL, S23B350H, and LS27B350HS/ZA stand out with impressive specifications and designs that cater to both casual users and professionals.

The Samsung S24B350B is a 24-inch monitor that leverages an LED-backlit display, providing vibrant colors and sharp images. Its Full HD resolution of 1920 x 1080 pixels ensures that content appears detailed and crisp, making it suitable for productivity tasks and entertainment alike. The monitor's ultra-slim design enhances its aesthetic appeal, allowing it to fit seamlessly into any workspace.

In contrast, the S19B350N is a 19-inch monitor designed for users seeking a compact solution without compromising on quality. This model also boasts a Full HD resolution, ensuring that even smaller screens deliver impressive visual fidelity. Its energy-efficient features help reduce power consumption, making it an eco-friendly choice for conscious consumers.

The S24B350BL model retains the impressive specifications of the S24B350B while offering a sleek black finish that adds a touch of elegance. With its wide viewing angles and vibrant colors, this monitor is ideal for graphic design, video editing, and any application requiring precise color accuracy.

The S23B350H is another variant that offers a similar 23-inch display with superior picture quality and viewing angles. It features Samsung's renowned Magic Angle technology, enhancing image clarity regardless of the viewer’s position. This makes it an excellent choice for collaborative work environments where multiple users view the screen simultaneously.

Finally, the LS27B350HS/ZA is a 27-inch monitor that takes user experience to the next level. This model supports multiple connectivity options, including HDMI and VGA, making it versatile for various devices. Its fast response time and low input lag make it particularly well-suited for gaming and multimedia applications.

All these models include Samsung’s eco-saving technology, which adjusts brightness based on screen content, further conserving energy. Features like built-in speakers, ergonomic stands, and user-friendly interfaces make these monitors a great addition to any setup, whether for work, study, or entertainment. With Samsung’s commitment to quality and innovation, users can expect reliable performance and stunning visuals across the entire line of S series monitors.
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