5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A BLANK SCREEN APPEARS / I CANNOT TURN THE PRODUCT ON

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

Is the “Check Signal Cable” message displayed on the

Check the cable connecting the PC and the product.

screen?

If the message appears on the screen even if the cable is

 

 

properly connected, recheck the input signal by pressing the

 

[

] button of the product.

 

 

Is the “Not Optimum Mode” message displayed on the

This occurs when the signal from the graphics card exceeds

screen?

the maximum resolution or the maximum frequency of the

 

product.

 

In this case, set up the appropriate resolution and the fre-

 

quency for the product.

 

 

Is a blank screen displayed and does the power LED blink at

This occurs when the power saving function is running.

a 1 second interval?

If you click the mouse or press any key, the screen will be

 

 

turned on.

 

 

 

THE IMAGE IS TOO LIGHT OR TOO DARK

Adjust the Brightness and Contrast. (Refer to the <Brightness>, <Contrast>)

The display brightness can differ according to the mode set for <MagicAngle>.

If <MagicBright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

THE ON SCREEN ADJUSTMENT MENU (OSD) DOES NOT APPEAR

Did you cancel the screen adjustment?

Check if the OSD Adjustment Lock function is set to Off.

THE COLOR IS WEIRD / THE PICTURE IS DISPLAYED IN BLACK AND WHITE

Is the entire screen displayed in the same color as if viewing

Check the cable connection to the computer.

the screen through a cellophane paper?

Reinsert the graphics card into the computer completely.

 

 

Check if the <Color Effect> is set to <Off>.

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

THE DISPLAY AREA SUDDENLY MOVES TO AN EDGE OR TO THE CENTER

 

 

Did you change the graphics card or the driver?

Please press the [AUTO] button to run the auto adjustment

 

function.

 

 

Did you change the resolution and frequency appropriate to

Set the resolution and the frequency to the appropriate values

the product?

in the graphics card

 

refer to the (Standard Signal Mode Table)

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

THE PICTURES ARE OUT-OF-FOCUS

Did you change the resolution and the frequency appropriate to the product?

Set the resolution and the frequency to the appropriate values in the graphics card

refer to the (Standard Signal Mode Table)

Troubleshooting

5-2

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Samsung LS23WHUKFV/EN, LS23WHEKFV/XJ, LS23WHEKFV/EN, LS23WHUKFK/ZA, LS23WHEKFV/SM, LS23WHEKFV/ZN Before Requesting Service
Page 36 Page 38

LS23WHEKFV/HS, LS23WHUKFV/ZN, LS23WHEKFV/EN, LS23WHEKFV/XV, LS23WHUKFK/ZA specifications

The Samsung LS23WHUKFK/ZA and LS23WHEKFV/XV are advanced monitors designed to enhance productivity and deliver immersive visual experiences. With their sleek design and cutting-edge technologies, these displays cater to a variety of professional and casual users.

One of the standout features of the LS23WHUKFK/ZA and LS23WHEKFV/XV is their display resolution, which provides stunning clarity and sharp detail. With a Full HD resolution of 1920 x 1080 pixels, these monitors ensure that images and text appear crisp, making them ideal for tasks ranging from graphic design to everyday office work. Coupled with a high refresh rate, users can enjoy smooth motion and reduced blur, which is especially beneficial for gaming and high-speed video playback.

Color accuracy is another highlight of these models. Equipped with advanced color management technology, they deliver a wide color gamut that faithfully reproduces colors as they were intended to be seen. This makes them perfect for creative professionals who require precise color representation for their work. Moreover, they support various color presets, allowing users to select the ideal mode for their specific tasks, whether for gaming, photo editing, or reading.

The design of the LS23WHUKFK/ZA and LS23WHEKFV/XV is not only aesthetically pleasing but also functional. The slim bezels maximize the viewing area, making these monitors an excellent choice for multi-monitor setups. The adjustable stands offer flexible viewing angles, ensuring comfort during long hours of use. Additionally, the monitors feature VESA mount compatibility, allowing users to easily mount them on walls or monitor arms for an organized workspace.

Connectivity options are plentiful, with multiple ports available, including HDMI, DisplayPort, and USB, ensuring compatibility with a wide range of devices. This versatility makes it easy to connect laptops, desktops, and gaming consoles without the hassle of switching cables.

To enhance user comfort, these monitors come with flicker-free technology and blue light reduction features. This minimizes eye strain during extended use, making them suitable for both professionals and casual users alike.

In summary, the Samsung LS23WHUKFK/ZA and LS23WHEKFV/XV stand out for their impressive display quality, color accuracy, and ergonomic design. With these features and technologies, they provide an optimal viewing experience, catering to diverse needs in both professional and personal contexts.
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