Troubleshooting

Useful Tips

A monitor recreates visual signals received from the computer. Therefore, if there is a problem with the computer or the video card, this can cause the monitor to become blank, have poor coloring, become noisy, and video mode not supported, etc. In this case, first check the source of the problem, and then contact the Service Center or your dealer.

Judging the monitor's working condition

If there is no image on the screen or a "Not Optimum Mode", "Recommended Mode 1920 x 1080 60 Hz" message comes up, disconnect the cable from the computer while the monitor is still powered on.

If there is a message coming up on the screen or if the screen goes white, this means the monitor is in working condition.

In this case, check the computer for trouble.

Check List

Note

Before calling for assistance, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the In- formation section or contact your dealer.

No images on the screen. I cannot turn on the monitor.

Q:Is the power cord connected properly?

A:Check the power cord connection and supply.

Q:Can you see "Check Signal Cable" on the screen?

A:(Connected using the D-sub cable) Check the signal cable connection. (Connected using the DVI cable)

If you still see an error message on the screen when the monitor is connected properly, check to see if the monitor status is set to analog.

If you still see an (error) message on the screen when the monitor is connected properly, check to see if the monitor status is set to analog. Press ‘/SOURCE’ button to have the monitor double-check the input signal source.

Q:If the power is on, reboot the computer to see the initial screen (the login screen), which can be seen.

A:If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/XP/2000) and then change the frequency of the video card.

(Refer to the Preset Timing Modes)

If the initial screen (the login screen) does not appear, contact the Service Center or your dealer.

Q:Can you see "Not Optimum Mode", "Recommended Mode 1920 x 1080 60 Hz" on the screen?

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Samsung LS24KIVKBQ/XAA, LS24KIVKBQ/XJ manual Useful Tips, Check List, No images on the screen. I cannot turn on the monitor
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LS24KIVKBQ/CI, LS24KIQRFV/XJ, LS24KIQRFV/CI, LS24KIVKBQ/XAA, LS24KIVKBQ/HS specifications

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One of the standout features of these monitors is their impressive screen resolution. With a Full HD (1920 x 1080) display, they provide sharp and vivid images, enhancing the overall viewing experience whether you’re gaming, watching movies, or working on detailed projects. The high refresh rate supports smooth motion, which is particularly beneficial for fast-paced gaming scenarios.

The LS24KIVKBQ/EDC, LS24KIQRBQ/EN, and LS24KIQRFV/EDC utilize advanced IPS technology, which offers wider viewing angles and better color accuracy compared to traditional TN panels. This means that colors remain consistent and vibrant, even when viewed from off-angles. This feature is essential for graphic designers and video editors who rely on precise color representation in their work.

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In conclusion, the Samsung LS24KIVKBQ/EDC, LS24KIQRBQ/EN, and LS24KIQRFV/EDC are outstanding monitors that combine advanced technology with user-friendly features. With excellent picture quality, ergonomic design, and versatile connectivity, they are well-suited for anyone looking to enhance their visual experience, whether for work or play.
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