8Troubleshooting Guide

8.1Requirements Before Contacting Samsung Customer Service Center

8.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message Check Signal Cable appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

8.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "9.3 Standard Signal Mode Table"), the message Not Optimum Mode will appear for a short time.

8.1.3 Check the following.

Installation issue (PC mode)

Issues

Solutions

 

 

The screen keeps switching on and off.

Check the cable connection between the product

 

and PC, and ensure the connectors are locked.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

8 Troubleshooting Guide 71

Page 71
Image 71
Samsung LS27E510CS/CI, LS27E510CS/EN Troubleshooting Guide, Testing the Product, Checking the Resolution and Frequency

LS27E510CS/CI, LS27E510CS/KZ, LS27E510CS/XV, LS27E510CS/EN specifications

The Samsung LS27E510CS/EN is a 27-inch Full HD monitor designed to provide a high-quality viewing experience for both work and entertainment. This display features an elegant, slim design that is ideal for any home or office environment. With its sleek profile and modern aesthetics, the monitor not only enhances functionality but also adds a touch of sophistication to your workspace.

One of the standout features of the LS27E510CS/EN is its Full HD resolution of 1920x1080 pixels. This level of detail ensures that images and text appear crisp and clear, making it perfect for graphic design, gaming, or general productivity tasks. The monitor also utilizes an advanced LED backlight technology, which contributes to brighter whites and deeper blacks, enhancing the overall contrast and color accuracy.

The LS27E510CS/EN is equipped with Samsung's PLS (Plane-to-Line Switching) technology. This innovative screen technology offers wider viewing angles compared to traditional TN panels, meaning that colors remain consistent and images look stunning from various perspectives. Additionally, the monitor boasts a 178-degree viewing angle both horizontally and vertically, ensuring that everyone can enjoy the same quality of display regardless of their position.

For added comfort during long hours of usage, the monitor incorporates Eye Saver Mode, which reduces blue light emissions, as well as a Flicker-Free technology. These features work together to minimize eye strain, allowing users to work for extended periods without discomfort.

In terms of connectivity, the LS27E510CS/EN includes multiple input options, such as HDMI and D-Sub ports. This makes it compatible with a variety of devices, including laptops, gaming consoles, and desktop computers, providing versatility for different user needs.

Moreover, the monitor is designed with eco-friendliness in mind, featuring a low-power consumption rating which helps reduce energy costs and environmental impact. It is also equipped with Samsung's Eco Saving Plus technology, allowing users to choose energy-saving modes without compromising picture quality.

In summary, the Samsung LS27E510CS/EN is a versatile monitor that combines stylish design, impressive visual performance, and features aimed at enhancing user comfort and productivity. Whether for gaming, professional work, or everyday use, this monitor delivers a superior experience while also prioritizing user well-being and environmental sustainability. With its blend of advanced technologies and elegant design, the LS27E510CS/EN is a strong choice for anyone in need of a reliable and high-performing display.