Troubleshooting

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Troubleshooting
Troubleshooting
If the TV seems to have a problem, first try finding the solution in this Troubleshooting List. If none of these
troubleshooting tips apply, call your nearest Samsung Service Center or 1-800-SAMSUNG.

Installation & Connection

Problem
The TV does not turn on.
TV reception is poor.
Possible Solution Reference
Check if the power cord is correctly connected.
Connect the antenna cable.
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Menu & Remote Control

Problem
The Remote Control does
not work.
Cannot change the channel
with the remote control.
Cannot select a channel
from an external input
device.
Cannot select the menu.
Possible Solution Reference
• Press the [MODE] button to select the TV or an external device.
• Replace the batteries in the remote control.
• Install batteries ensuring that the <+> and <-> ends of the
batteries are inserted correctly.
• Check the angle and distance of the remote control to the TV.
Make sure there are no obstacles between the remote control and
the TV.
• Check that the correct function button has been pressed.
• Change the location of light sources or the direction of the TV to
avoid glare.
• Press the [SOURCE] button to select <TV>.
• Change the channel with the Cable or Satellite receiver remote
control.
Press the [SOURCE] button and check if the input source is shaded
in gray. If this is the case, you cannot select a channel through that
input source. Check the connection of that source to the TV.
Check if [MENU] is shaded in gray. [MENU] cannot be selected if this
is the case.
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