Quick User Manual
D. Return Procedure and Guidelines
SAMSUNG will not provide any warranty coverage unless claims are made in compliance with the proper return procedure. For more information regarding warranty service and customer support, You may contact an authorised SAMSUNG service centre or refer to www.SAMSUNG.com/SSD. For more information regarding the location of authorised SAMSUNG service centres, as well as access to the SAMSUNG automated customer service directory, You may refer to www.SAMSUNG.com . If determined necessary, You will be asked to provide Your name, address, phone number, email address and the Product serial number. You will then be issued a Return Material Authorisation ("RMA") number that must be included when returning the Product to SAMSUNG.
Products returned to SAMSUNG must be properly packaged in either their original packaging or packaging that provides protection equivalent to the original packaging and then sent to the address provided when receiving Your RMA number. An unauthorised return, i.e. one for which an RMA number has not been issued or is improperly packaged, will be returned to You at Your expense. The customer is responsible for the shipping charges to the service centre and SAMSUNG will cover the shipping cost when sending a replacement Product to the customer, if replacement is deemed to be necessary by SAMSUNG.
You are advised to ship any Products to SAMSUNG with the benefit of tracking information, as SAMSUNG is not responsible for any damage or loss to the Product while in transit. SAMSUNG also recommends that all data on the Product should be backed up before being sent to SAMSUNG. In the case of replacements, ownership of the original Product will be transferred to SAMSUNG and SAMSUNG will not return the original Product to You. Data recovery is not covered under this warranty and is not part of the repair or replacement process. SAMSUNG is not liable for any data loss or corruption in any cases.
You hereby acknowledge and agree that each region may have regional specific warranty implications that may change the terms and conditions of this Agreement in its specific application to You.
yy For detailed information, please contact SAMSUNG or an authorised SAMSUNG service centre.
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Europe |
| Address : 5751 PC, Florijn 8, Deurne, | ||
HANARO | The Netherlands | |||
Netherlands) | support only | |||
| Email : samsungmemory@hanaro.eu | |||
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Samsung Solid State Drive | 12 |