Manuals / Samsung / Computer Equipment / Laptop

Samsung NP350V5C-A01US, NP350V5C-T02US, NP350V5C-T01US, NP355E5C, NP355E7C Chapter Troubleshooting

Models: NP350V5CA03US NP365E5CS02US NP350V4CA06JM NP350V5C-T02US NP355E5CA02US NP355E7C-A01US NP350V5C-A01US NP355E5C-A03US NP365E5C-S02US NP355E5C NP355E7C NP355E5C-A02US NP350V5C-T01US NP355E5CA04US

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Chapter 5. Troubleshooting

Recovering/Backing up the Computer (Optional)	104
Reinstalling Windows (Optional)	111
Q&A	114

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Samsung NP350V5C-A01US, NP350V5C-T02US, NP350V5C-T01US, NP350V4CA06JM, NP355E5C-A02US, NP355E7C Chapter Troubleshooting

Contents

User Guide Contents Chapter Getting Started Using the software Before You StartSafety Precaution Notations Text NotationsCopyright OS and Software SupportAbout Memory Capacity Representation About the Product Capacity Representation StandardAbout the capacity representation of the storage Safety Precautions Installation RelatedKeep the plastic bags out of the reach of children There is a danger of suffocationPower Related Do not touch the main plug or power cord with wet handsDo not unplug the power cord by pulling the cable only There is a danger of electric shock or fireUse only the AC adapter supplied with the product AC Adapter Usage PrecautionsConnect the power cord to the AC adapter firmly There is a danger of electric shock or choking Battery Usage RelatedUse an authorized battery and AC adapter only There is a danger of an explosion or fire There is a danger of an explosion or fireUsage Related There is a danger of electric shock or damage to the productUpgrade Related Never disassemble the power supply or AC adapterRemovable battery type, remove the external battery This may result in harming or burning your skinSecurity and Movement Related Dispose of worn-out batteries properly Use only a battery authorized by Samsung ElectronicsDo not place a heavy object over the product Take care not to drop the product while using it Use a wall outlet or multi-plug with a grounding partCheck CDs for cracks and damage prior to use Do not use a damaged or modified CDDo not insert your fingers into the PC Card Slot Take care when touching the product or parts Take care not to throw or drop a computer part or deviceUse parts authorized by Samsung Electronics only Never disassemble or repair the product by yourselfSafety Precautions Using the power supply in an airplane When using the AC power plugWhen using the auto adapter When using the Airplane Charging ConverterProper Posture During Computer Use Proper PostureKeep your arm at a right angle as shown by the figure Eye PositionHand Position Volume Control Headphones and Speakers Check your volume first to listen to musicUse Time Break Time IlluminationOverview Front ViewStatus Indicators Wireless LANPower Charge StatusRight View Left View Battery Latches BatteryBottom View MemoryAdjusting the screen brightness Turning the Computer On and OffTurning the computer on About Windows ActivationClick Settings Power Shut down Turning the computer offPurchased operating system Save all your data before clicking on Shut downChapter Using Windows What is Microsoft Windows 8? Displaying HelpDevice and Settings Desktop Switches to Desktop mode CameraScreen At a Glance Start ScreenDisplaying Documents and Files To switch to the Start screenDesktop Using the Charms Activating the CharmsChanging the Settings Change PC settingsNetwork BrightnessUsing Apps Using AppsStarting/Exiting an App Displaying Currently Running AppsRunning Two Apps at the Same Time Adding/Removing an App to/from the Start ScreenClick Start screen right-click your mouse button Click Pin to start Or Unpin from StartUsing the Windows Store Configuring your Microsoft AccountContinue after registering your Microsoft Account CharmsWindows Hot Key Function Chapter Using the computer Shortcut Keys KeyboardShortcut Keys Name Function Other Function Keys Optional If the hot keys do not work properly, you have to installSettings Touchpad Basic Touchpad FunctionsClick Function Moving the cursor on the screenConfiguring the Gesture Function Right Button FunctionDrag Function Control Panel Hardward TouchpadScroll Function Zoom FunctionsCharms Menu Activating Function Displaying Additional Menus of a Currently Running AppAuto-locking when connecting USB mouse Desktop Settings Control Panel Hardware and Sound TouchpadTouchpad On/Off Function Last Run Window Opening FunctionUsing CD Drive Computer is off, place the end of a paper clipEmergency Hole until the CD tray is ejected Hole Eject ButtonUsing the card Multi Card Slot OptionalUsing a Mini SD To remove a memory cardTo format a memory card Click the Windows ExplorerConnecting an External Display Device About the connection cableConnecting to the monitor port Optional Enjoy both a high visual quality and a high sound quality Connecting through the Hdmi port OptionalAfter connecting a TV through HDMI, you have to configure Using AMD Graphics Effectively optional Adding programs for PowerXpress graphics technologyAdjusting the Volume Adjusting the Volume using the KeyboardAdjusting the Volume using the Volume Adjustment Program Using the Sound RecorderUsing SoundAlive Optional Settings Control Panel Hardware and SoundRight-click over the Speakers and select Properties Select the SoundAlive tab and select one of the modesControlling the Brightness Using the Keyboard LCD Brightness ControlConnect the LAN cable to the wired LAN port Wired NetworkConnecting to the Wired LAN Network settings have been completed ProtocolsUsing the WOL Wake On LAN function Left menu paneScreen figures and terms may differ depending on the model Wireless Network OptionalWhat is an Access Point AP? Connecting to a Wireless LAN If you click the Charms menu Settings NetworkInitializing the TPM chip Using the TPM Security Device OptionalSetting Up the TPM Press the F10 key to save the changes Initializing the TPM chipRepeatedly Using the TPM Security Device Optional Installing the TPM programRegistering the TPM program All appsUsing the TPM program This dialog box only appears when the folder is encryptedEncrypting a file folder Encrypt from the pop-up menuOpening an encrypted folder file Using the virtual drive Personal Secure Drive PSDDecrypting an encrypted folder file Secure Drive PSD and enter the user password Bottom right cornerRight-click over the Security Platform From the pop-up menuContents. and click Next Deleting the virtual driveClick Personal Secure Drive Create/ManageTPM chip initialization process Control Panel Programs Uninstall a programClick the Start Computer Drive C ProgramData Using the Multimedia App Optional Using the S Camera app PositionUsing the S Gallery app Editing a photoTap Charm menu Start Gallery Select Picture previewUsing the S Player app Select an effect to be applied to the photoIf you select Draw Line preview ColorSharing content using the AllShare Play app Optional AllShare Play is especially useful if you want to AllShare Play at a Glance Is required to use the AllShare Play service Sign up on the AllShare Play websiteFollows Button to create an accountSharing content using the AllShare Play app Optional Sharing files Configure PCSetting the device status Use AllShare Play Play / Transfer / Upload Files Playing videos or viewing photos on a TVTransfer menu Playing a fileTransferring a file Uploading a file to a SNS Follow the onscreen instructions to upload the fileSamsung Software Update AppsDiagnosing the Computer Status and Troubleshooting DiagnosingUsing the Security Slot Optional Chapter Settings and Upgrade Bios Setup ProductSetup Menu Description Bios Setup ScreenSetup Menu Help Setting a Boot Password Setting a Supervisor PasswordSetting a User Password Setting Up a Boot PasswordSetting up a Hard Disk Drive Password Optional Set the Password on boot item to EnabledEnter Deactivating the PasswordSupervisor Password item, press Enter Changing the Boot Priority Select the Boot menu in the Bios SetupPress Enter on the Boot Device Priority item Press the F10 key to save the settings and exit SetupUpgrading Memory Adding or Replacing Memory ModulesRemoving a memory module If the memory does not fit easily, push the memory moduleDown while pulling the memory module latches outward Battery Installing/Removing the BatteryBattery Battery again, slide the battery intoCharging the Battery Measuring the Remaining Battery ChargeConfirming the battery charge in the Taskbar Battery Usage Time InformationExtending the Battery Usage Time Using the power management programDecreasing the LCD Brightness OptionsExtending the Battery Life Optional Alternatively, to extend the battery lifeUsing the Battery Calibration Function Setup screenChapter Troubleshooting Recovering/Backing up the Computer Optional Recovery IntroductionRestores the entire Windows drive Function DescriptionRecovering If Windows does not startIf Windows is run To the User AgreementRecovering after a Backup Backing upTo save to To back up your computer to an external storage deviceRecovering To copy the external storage disk Start Recovery and click Disk copyWith the same configuration as the old one Export Disk Image Function Computer Recovery Function in Windows Reinstall WindowsReinstall Are not keptReinstalling Windows Optional Reinstalling in WindowsUpgrade CustomReinstalling when Windows does not start Install NowRecovery Related Q1 What is a Recovery Area?Specifications Capacity representation of the hard diskQ3 What is a recovery image? Recovery program?Windows 8 Related Q1 I cannot find the Start button on the DesktopQ5 How can I install a printer driver? Click the program. Then click uninstallSettings, type size, color, and so on? How to activate ActiveDisplay Related Hdmi port does not fit the screenFor Intel graphics cards For AMD graphics cardsExisting Windows systems Sound RelatedOthers Chapter Appendix Setting Up your System Important Safety InformationSafety Instructions Instruction On Safety Operation of NotePC Care During UseReplacement Parts and Accessories Battery DisposalLaser Safety Laser Safety NoteGeneral Requirements Power Cord RequirementsConnect and Disconnect the AC adapter Wireless Guidance Regulatory Compliance StatementsExplosive Device Proximity Warning USA and Canada Safety Requirements and NoticesUnited States of America Use On Aircraft Caution Safety Notices for Other Devices in the Wireless NetworkUnintentional Emitter per FCC Part Intentional emitter per FCC Part If fitted with 2.4G band or 5G bandHealth and safety information FCC Part 68 If fitted with a modem device Telephone company may make changes in its facilitiesIntentional Emitter per RSS CanadaUnintentional Emitter per ICES-003 Si l’appareil est équipé d’une bande 2,4 G ou 5 G 132 133 Brazil European UnionEuropean Union CE Marking and Compliance Notices European DirectivesČesky CzechDansk DanishΕλληνική GreekFrançais FrenchÍslenska IcelandicSem gerðar eru í tilskipun 1999/5/EC NorskBelgium FranceRTC Caution Applicable in countries with separate collection systems Weee Symbol InformationIndia Only Samsung Packaging Take-Back Program Product Specifications Registered Trademarks Energy Star PartnerGlossary Hibernation Mode FirewallNetwork Administrator Notification AreaPartition ProtocolSleep Mode ServerShare Shared FolderIndex