Chapter Troubleshooting | Samsung NP700Z5C-S04US, NP700Z5C-S02US

Chapter 5. Troubleshooting

Recovering/Backing up the Computer (Optional)	111
Reinstalling Windows (Optional)	118
Q&A	121

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Samsung NP700Z5C-S04US, NP700Z5C-S02US, NP700Z7C-S03US manual Chapter Troubleshooting

Contents

User Guide Contents Chapter Getting Started Before You Start Using the software OS and Software Support Safety Precaution NotationsText Notations Copyright About the Product Capacity Representation Standard About the capacity representation of the storageAbout Memory Capacity Representation There is a danger of suffocation Safety PrecautionsInstallation Related Keep the plastic bags out of the reach of children There is a danger of electric shock or fire Power RelatedDo not touch the main plug or power cord with wet hands Do not unplug the power cord by pulling the cable only AC Adapter Usage Precautions Connect the power cord to the AC adapter firmlyUse only the AC adapter supplied with the product Battery Usage Related Use an authorized battery and AC adapter onlyThere is a danger of electric shock or choking There is a danger of an explosion or fire There is a danger of electric shock or damage to the product Usage Related This may result in harming or burning your skin Upgrade RelatedNever disassemble the power supply or AC adapter Removable battery type, remove the external battery Security and Movement Related Use only a battery authorized by Samsung Electronics Do not place a heavy object over the productDispose of worn-out batteries properly Use a wall outlet or multi-plug with a grounding part Take care not to drop the product while using it Do not use a damaged or modified CD Do not insert your fingers into the PC Card SlotCheck CDs for cracks and damage prior to use Never disassemble or repair the product by yourself Take care when touching the product or partsTake care not to throw or drop a computer part or device Use parts authorized by Samsung Electronics only Safety Precautions When using the AC power plug Using the power supply in an airplane When using the Airplane Charging Converter When using the auto adapter Proper Posture Proper Posture During Computer Use Eye Position Hand PositionKeep your arm at a right angle as shown by the figure Illumination Volume Control Headphones and SpeakersCheck your volume first to listen to music Use Time Break Time Front View Overview Illumination Status IndicatorsPower Off Right View Left View Monitor Port USB 3.0 Port Port can be distinguished by For Windows XP, the USB 3.0 feature may be restrictedDigital Video/Audio USB 3.0 Port Are provided Hole To the internal battery in the SafetyBottom View Memory For 15 / 15.6 inch models For 14 inch models About Windows Activation Adjusting the screen brightnessTurning the Computer On and Off Turning the computer on Save all your data before clicking on Shut down Click Settings Power ShutdownTurning the computer off Purchased operating system Chapter Using Windows Displaying Help What is Microsoft Windows 8? Start Screen Device and SettingsDesktop Switches to Desktop mode Camera Screen At a Glance To switch to the Start screen DesktopDisplaying Documents and Files Activating the Charms Using the Charms Brightness Changing the SettingsChange PC settings Network Displaying Currently Running Apps Using AppsUsing Apps Starting/Exiting an App Running Two Apps at the Same Time Adding/Removing an App to/from the Start ScreenClick Start screen right-click your mouse button Charms Using the Windows StoreConfiguring your Microsoft Account Continue after registering your Microsoft Account Windows Hot Key Function Chapter Using the computer Keyboard Shortcut KeysShortcut Keys Mute Shortcut Keys Name Function Turns all wireless network devices on or off Controls the volumeThat support the keyboard backlight feature Keyboard Backlight and adjust the backlight brightness Eject the CD DVD Other Function Keys Optional Moving the cursor on the screen TouchpadBasic Touchpad Functions Click Function Configuring the Gesture Function Right Button FunctionDrag Function Displaying Additional Menus of a Currently Running App Scroll FunctionZoom Functions Charms Menu Activating Function Last Run Window Opening Function Auto-locking when connecting USB mouseDesktop Settings Control Panel Hardware and Sound Touchpad Touchpad On/Off Function Inserting and Ejecting a CD CD Drive ODD, Optional To eject a disc, press + Delete key combination Example SD Card Using the cardMulti Card Slot Optional For 17.3 inch models Using a Mini SD To remove a memory cardFor 14 inch models Format To format a memory cardClick the Windows Explorer Desktop Hdmi Cable Connecting an External Display DeviceConnecting to the monitor port Optional About the connection cable Second screen only Alternatively, to set up dual viewDuplicate Extend Connecting through the Hdmi port Optional After connecting a TV through HDMI, you have to configureEnjoy both a high visual quality and a high sound quality Adding programs for PowerXpress graphics technology Using AMD Graphics Effectively optional Have to register the program in the Nvidia Panel Using Nvidia graphics more efficiently optionalSelect 3D Settings Manage 3D settings in the left pane Select the Program Settings tab Using the Sound Recorder Adjusting the VolumeAdjusting the Volume using the Keyboard Adjusting the Volume using the Volume Adjustment Program Settings Control Panel Hardware and Sound Using SoundAlive Optional LCD Brightness Control Controlling the Brightness Using the Keyboard Left menu pane Wired NetworkConnecting to the Wired LAN Connect the LAN cable to the wired LAN port Protocols Network settings have been completed Left menu pane Using the WOL Wake On LAN function Wireless Network Optional What is an Access Point AP?Screen figures and terms may differ depending on the model Connecting to a Wireless LAN If you click the Charms menu SettingsConnections icon, a list of available APs appears Using the TPM Security Device Optional Setting Up the TPMInitializing the TPM chip Initializing the TPM chip RepeatedlyPress the F10 key to save the changes Installing the TPM program Using the TPM Security Device Optional All apps PasswordInfineon Security Platform Solution Security Platform Security authentication settings begin with Encrypt from the pop-up menu Using the TPM programThis dialog box only appears when the folder is encrypted Encrypting a file folder Folder file opens Opening an encrypted folder fileDouble-click an encrypted folder file Click OK Using the virtual drive Personal Secure Drive PSD When the virtual drive PSD does not appearDecrypting an encrypted folder file TPM chip When the virtual drive PSD is not loadedRight-click over the Security Platform From the pop-up menu Deleting the virtual drive Using the Multimedia App Optional Position Using the S Camera app Select Picture preview Using the S Gallery appEditing a photo Tap Charm menu Start Gallery Line preview Color Undo My Music Using the S Player appSelect an effect to be applied to the photo If you select Draw Tap Charm menu Start S Player Sharing content using the AllShare Play app Optional AllShare Play is especially useful if you want to AllShare Play at a Glance Sign up on the AllShare Play website Sharing content using the AllShare Play app Optional Configure PC Setting the device statusSharing files Playing videos or viewing photos on a TV Use AllShare Play Play / Transfer / Upload Files Playing a file Transferring a fileTransfer menu Follow the onscreen instructions to upload the file Uploading a file to a SNS Samsung Software Update Or software programs installed separately by the userClick Agree Then, click Support Center Diagnosing the Computer Status and TroubleshootingFAQ for Diagnosing Using the Security Slot Chapter Settings and Upgrade Bios Setup Turbo Control for corresponding models onlyProduct Bios Setup Screen Setup Menu HelpSetup Menu Description Setting a Supervisor Password Setting a Boot Password Set the Password on boot item to Enabled Setting a User PasswordSetting Up a Boot Password Setting up a Hard Disk Drive Password Optional Deactivating the Password Supervisor Password item, press EnterEnter Press the F10 key to save the settings and exit Setup Changing the Boot PrioritySelect the Boot menu in the Bios Setup Press Enter on the Boot Device Priority item Adding or Replacing Memory Modules Upgrading Memory Optional Memory Slot Remove the memory module out at an angle of 30 degrees Removing a memory module Power input jack of the computer. The battery will start BatteryCharging the Battery This computer is equipped with an internal battery Battery Usage Time Information Measuring the Remaining Battery ChargeExtending the Battery Usage Time Confirming the battery charge in the Taskbar Options Using the power management programExtending the Battery Life Optional Alternatively, to extend the battery life Setup screen Using the Battery Calibration Function Chapter Troubleshooting Function Description Recovering/Backing up the Computer OptionalRecovery Introduction Restores the entire Windows drive To the User Agreement RecoveringIf Windows does not start If Windows is run To back up your computer to an external storage device Recovering after a BackupBacking up To save to Recovering Start Recovery and click Disk copy With the same configuration as the old oneTo copy the external storage disk Export Disk Image Function General Computer Recovery Function in WindowsReinstall Windows Are not kept Reinstalling in Windows Reinstalling Windows Optional Custom Upgrade Install Now Reinstalling when Windows does not start Recovery Related Q1 I cannot find the Start button on the Desktop Q5 How can I install a printer driver?Click the program. Then click uninstall Windows 8 Related How to activate Active Settings, type size, color, and so on? Display Related Sound RelatedOthers Chapter Appendix Important Safety Information Safety InstructionsSetting Up your System Care During Use Instruction On Safety Operation of NotePC Laser Safety Note Replacement Parts and AccessoriesBattery Disposal Laser Safety Power Cord Requirements Connect and Disconnect the AC adapterGeneral Requirements Regulatory Compliance Statements Wireless Guidance USA and Canada Safety Requirements and Notices United States of AmericaExplosive Device Proximity Warning Safety Notices for Other Devices in the Wireless Network Unintentional Emitter per FCC PartUse On Aircraft Caution If fitted with 2.4G band or 5G band Intentional emitter per FCC Part Health and safety information Telephone company may make changes in its facilities FCC Part 68 If fitted with a modem device Canada Unintentional Emitter per ICES-003Intentional Emitter per RSS Si l’appareil est équipé d’une bande 2,4 G ou 5 G 138 139 European Directives BrazilEuropean Union European Union CE Marking and Compliance Notices Danish ČeskyCzech Dansk French ΕλληνικήGreek Français Norsk ÍslenskaIcelandic Sem gerðar eru í tilskipun 1999/5/EC France Belgium RTC Caution Weee Symbol Information India OnlyApplicable in countries with separate collection systems Samsung Packaging Take-Back Program TCO Certified for corresponding models only Usability Designed for YouEnvironment- Designed for the Planet Product Specifications Energy Star Partner Registered Trademarks Glossary Firewall Hibernation Mode Protocol Network AdministratorNotification Area Partition Shared Folder Sleep ModeServer Share Index