Chapter Troubleshooting | Samsung NP915S3GK01US, NP915S3G-K01US

Chapter 5. Troubleshooting

Recovering/Backing up the Computer (Optional)	103
Reinstalling Windows (Optional)	110
Q&A	113

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Samsung NP915S3GK01US, NP915S3G-K01US, NP915S3G-K02US user manual Chapter Troubleshooting

Contents

Page Contents Chapter Getting Started Before You Start Using the software OS and Software Support Safety Precaution NotationsText Notations Copyright About the capacity representation of the storage About the Product Capacity Representation StandardAbout Memory Capacity Representation There is a danger of suffocation Safety PrecautionsInstallation Related Keep the plastic bags out of the reach of children There is a danger of electric shock or fire Power RelatedDo not touch the main plug or power cord with wet hands Do not unplug the power cord by pulling the cable only Connect the power cord to the AC adapter firmly AC Adapter Usage PrecautionsUse only the AC adapter supplied with the product Use an authorized battery and AC adapter only Battery Usage RelatedThere is a danger of electric shock or choking There is a danger of an explosion or fire This may result in harming or burning your skin Usage Related Never disassemble the power supply or AC adapter Upgrade RelatedFailure to do so may cause electric shock Security and Movement Related Do not place a heavy object over the product Use only a battery authorized by Samsung ElectronicsDispose of worn-out batteries properly Do not drop or knock the product Use a wall outlet or multi-plug with a grounding part Check CDs for cracks and damage prior to use Do not insert your fingers into the PC Card Slot Never disassemble or repair the product by yourself Carefully touch a part or device of the productTake care not to throw or drop a computer part or device Use parts authorized by Samsung Electronics only Safety Precautions When Using the AC Power Plug Using the Power Supply in an Airplane When Using the Airplane Charging Coverter When Using the Auto Adapter Proper Posture Proper Posture During Computer Use Hand Position Eye PositionKeep your arm at a right angle as shown by the figure Illumination Volume Control Headphones and SpeakersCheck your volume first to listen to music Use Time Break Time Front View Overview Fn Lock Status indicators and sensors OptionalPower Caps Lock Monitor Port Right ViewInterface Micro Hdmi Port Wired LAN PortLeft View Port Speaker Device used to generate sound Bottom View About Windows Activation Adjusting the screen brightnessTurning the Computer On and Off Turning the computer on Save all your data before clicking on Shut down Click Settings Power Shut downTurning the computer off Purchased operating system Chapter Using Windows Displaying Help What is Microsoft Windows 8? Start Screen Screen At a Glance Desktop To switch to the Start screenDisplaying Documents and Files Activating the Charms Using the Charms Brightness Changing the SettingsChange PC settings Network Displaying Currently Running Apps Using AppsUsing Apps Starting/Exiting an App Adding/Removing an App to/from the Start Screen Running Two Apps at the Same TimeClick Start screen right-click your mouse button Continue after registering your Microsoft Account Using the Windows StoreConfiguring your Microsoft Account Click Users Your account Switch to a Microsoft account Windows Hot Key Function Touch Operation Function Description Using the Touch ScreenUsing the Touch Screen For touch screen models only Learning basic touch screen operations Touching and dragging Displays the last run AppSlightly press with your finger to select an item Screen, the corresponding capability is activated Your mouse Touch OperationZooms in or out of the target Target or more detailed information Calibrate Screen CalibrationTouch screen input points are calibrated Display the Tablet PC Input Panel Using the Tablet PC Input PanelInput Mode Entering Characters Panel Press the Handwriting Mode iconPress the Touch Keyboard icon Tablet PC Input Chapter Chapter Using the computer Shortcut Keys KeyboardShortcut Keys Name Function Other Function Keys Optional Settings Moving the cursor on the screen TouchpadBasic Touchpad Functions Click Function Right Button Function Configuring the Gesture FunctionDrag Function Displaying Additional Menus of a Currently Running App Scroll FunctionZoom Functions Charms Menu Activating Function Last Run Window Opening Function Auto-locking when connecting USB mouseDesktop Settings Control Panel Hardware and Sound Touchpad Touchpad On/Off Function This computer supports an external USB CD-ROM drive can be External-type CD drive ODD, To be purchasedAdditionally purchased Computer is off, place the end of a paper clip Inserting and Ejecting a CDEmergency Hole until the CD tray is ejected Example SD Card Multi Card Slot OptionalMemory Card Naming Click to open the folder and click View Files To remove a memory cardDirection Following message appears on the top right Format To format a memory cardClick the Windows Explorer Desktop External TV MonitorProjector Connecting an External Display DeviceConnecting to the monitor port Optional About the connection cable Extend Connecting through the Micro Hdmi port OptionalPC screen only Duplicate External TV Monitor Projector Hdmi to micro Hdmi cable to the Hdmi port Using the Sound Recorder Adjusting the VolumeAdjusting the Volume using the Keyboard Adjusting the Volume using the Volume Adjustment Program Settings Control Panel Hardware and Sound Using SoundAlive Optional Instructions for Cleaning the LCD Switching the picture modeSamsung Computer’s Defective LCD pixel management standard LCD Brightness Control Controlling the Brightness Using the KeyboardClick the Charms menu Settings Screen Adjustment icon Saving battery power consumption Connect the LAN adapter to the wired LAN port Wired NetworkConnecting to the Wired LAN You can use wired LAN by using the LAN adapter Optional Select Internet Protocol Version 4TCP/IPv4 from the list IP address Using the WOL Wake On LAN functionConfigure the IP settings Network settings have been completed Wired Network What is an Access Point AP? Wireless Network OptionalScreen figures and terms may differ depending on the model If you click the Charms menu Settings Connecting to a Wireless LANConnections icon, a list of available APs appears Mobile broadband Wireless WAN, Optional Registering the TPM program Setting Up the TPMInstalling the TPM program Initializing the TPM chip Press the F10 key to save the changes Initializing the TPM chip Installing the TPM program Using the TPM Security Device OptionalMethod Registering the TPM program Select TPM Host SW and click InstallClick System Software Encrypting a file folder Using the TPM program This dialog box only appears when the folder is encrypted Decrypting an encrypted folder file When the virtual drive PSD does not appearInitialization Wizard to finish the wizard TPM chip When the virtual drive PSD is not loadedRight-click over the Security Platform From the pop-up menu Deleting the virtual drive You can view the photo, video and music files Using the Multimedia App OptionalThird-party software related services Player+ Using the PhotoStudio app Using the S Player+ app SideSync Using Apps With a Samsung Smartphone OptionalSamsung Kies HomeSync Lite Or software programs installed separately by the user Samsung Software UpdateClick Agree Then, click Support Center Diagnosing the Computer Status and TroubleshootingFAQ for Diagnosing Using the Security Slot Chapter Settings and Upgrade Product Bios Setup System Bios Setup Keys Bios Setup Screen Setting a Supervisor Password Setting a Boot Password Set the Password on boot item to Enabled Setting a User PasswordSetting Up a Boot Password Setting up a Hard Disk Drive Password Optional Supervisor Password item, press Enter Deactivating the PasswordEnter Set the Boot Device Priority Boot Option #1 item on Changing the Boot Priority This computer is equipped with an internal battery BatteryCharge LED Confirming the battery charge in the Taskbar Measuring the Remaining Battery ChargeBattery Usage Time Information Options Extending the Battery Usage TimeUsing the power management program Decreasing the LCD Brightness Direction keys and press Enter Using the Battery Calibration Function Chapter Troubleshooting You can back up your entire Windows drive Recovering/Backing up the Computer OptionalRecovery Introduction Restores the entire Windows drive Normally RecoveringSelect a recovery point and click Recover If Windows does not start Backing up Recovering after a BackupYou cannot select a DVD drive Recovering Separately to connect the hard disk and your computer You need to purchase an external hard USB connectorDisk with the same settings To copy the external storage disk Export Disk Image Function Files such as your photo, video and music Computer Recovery Function in WindowsRecovery process Reinstall Windows again Reinstalling in Windows Reinstalling Windows Optional Custom Upgrade Install Now Reinstalling when Windows does not start Recovery Related Q1 I cannot find the Start button on the Desktop Q5 How can I install a printer driver?Click the program. Then click uninstall Windows 8 Related How to activate Active Settings, type size, color, and so on?Looks smaller Others Sound RelatedExisting Windows systems Chapter Appendix Safety Instructions Important Safety InformationSetting Up your System Care During Use Instruction On Safety Operation of NotePC Laser Safety Note Replacement Parts and AccessoriesBattery Disposal Laser Safety Connect and Disconnect the AC adapter Power Cord RequirementsGeneral Requirements Regulatory Compliance Statements Wireless Guidance United States of America USA and Canada Safety Requirements and NoticesExplosive Device Proximity Warning Unintentional Emitter per FCC Part Safety Notices for Other Devices in the Wireless NetworkUse On Aircraft Caution If fitted with 2.4G band or 5G band Intentional emitter per FCC Part Health and safety information Unintentional Emitter per ICES-003 CanadaIntentional Emitter per RSS Si l’appareil est équipé d’une bande 2,4 G ou 5 G European Union BrazilEuropean Union CE Marking and Compliance Notices Low band 5.15 5.35 GHz is for indoor use only European Directives Danish ČeskyCzech Dansk Polish MagyarHungarian Polski Local Restriction of 802.11b/802.11g Radio Usage Manufacturer Information Belgium GeneralFrance India Only Weee Symbol InformationApplicable in countries with separate collection systems Samsung Packaging Take-Back Program Usability Designed for You TCO Certified for corresponding models onlyEnvironment- Designed for the Planet Product Specifications Energy Star Partner Registered Trademarks Glossary Firewall Hibernation Mode Protocol Network AdministratorNotification Area Partition Share Sleep ModeSdxc Secure Digital eXtended Capacity Server Index