Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions.
If none of these troubleshooting tips apply, call Samsung customer service at
Poor picture quality. | Try another channel. |
| Adjust the antenna. |
| Check all wire connections. |
Poor sound quality. | Try another channel. |
| Adjust the antenna. |
No picture or sound. | Try another channel. |
| Press the SOURCE button. |
| Make sure the TV is plugged in. |
| Check the antenna connections. |
| Make sure the MUTE button is off. |
No sound or sound is too low at | First, check the volume of units connected to your TV (digital broadcasting receiver, DVD, |
maximum volume. | cable broadcasting receiver, VCR, etc.). Then, adjust the TV volume accordingly. |
Picture rolls vertically. | Check all connections. |
The TV operates erratically. | Unplug the TV for 30 seconds, then try operating it again. |
The TV won’t turn on. | Make sure the wall outlet is working. |
Remote control malfunctions | Replace the remote control batteries. |
| Clean the upper edge of the remote control (transmission window). |
| Check the battery terminals. |
| Make sure the remote has batteries. |
| Check that the “+” and |
Digital broadcasting screen problem. | Please check the digital signal strength and input antenna. |
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The image is too light or too dark. | Adjust the Brightness and Contrast. |
| Adjust the Fine tuning. |
The image is too large or too small. | Adjust the Size settings. |
The visual qualities of digital channels | The visual qualities of digital channels may vary depending on the original production |
vary. | method (analog or digital). |
| - If the original production method is digital: High visual quality. |
| - If the original production method is analog: The digital program displayed on the screen |
| is originally an analog program which has been converted to digital. |
| The visual quality is of an SD(Standard Definition) grade. |
Screen is black and power indicator | On your computer; check the Power and Signal Cable. |
light blinks steadily. | The TV is using its power management system. |
| Move the computer’s mouse or press any key on the keyboard. |
| On your equipment check (STB, DVD, etc) ; Power and Signal Cable. |
| The TV is using its power management system. |
| Press the Source button on the panel or remote control. |
| Turn the TV off and on. |
Although the TV caption shows HD, | The HD(High Definition) caption that appears when switching channels or when pressing |
the visual quality is not satisfactory. | the INFO button on the remote control means the selected channel is a digital channel. If |
| the broadcasting station converts an analog signal into digital and transmits the signal, the |
| visual quality may not be perfect. |
The distorted picture appears in the | If Just Scan is selected in some external devices, a distorted picture appears in the corner |
corner of the screen. | of the screen. picture may appear in the corner of the screen. This symptom is caused by |
| external devices, not the TV. |
A Strange sound is heard. | This is caused by minor systems operation and is not a defect. |
Pixels are visible on the screen. | There may be few bright or dark pixels on the screen. |
| These pixels will have no impact on the performance of the product. |
The “Resets all settings to the default | This appears when you press and hold the EXIT button for a while. The product settings are |
values” message appears. | reset to the factory defaults. |
