07 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning Settings > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

English

English - 17

Page 16 Page 18
Page 17
Image 17
Samsung QE49Q7CAMTXXU, QE55Q7CAMTXXH, QE49Q7CAMTXZG, QE65Q7CAMTXXH manual Troubleshooting and Maintenance, TV won’t turn on
Page 16 Page 18

QE55Q7CAMTXXH, QE65Q7CAMTXZT, QE55Q7CAMTXZT, QE49Q7CAMTXZT, QE49Q7CAMTXXU specifications

Samsung has long been a leader in the television market, consistently delivering high-quality products that merge cutting-edge technology with stunning design. Among its impressive range of QLED TVs, models like the QE49Q7CAMTXXC, QE49Q7CAMTXZG, QE65Q7CAMTXXH, QE49Q7CAMTXXH, and QE49Q7CAMTXXU have garnered attention. These models are celebrated for their superb display capabilities and smart features, making them valuable additions to any home entertainment setup.

One of the key features of these Samsung QLED TVs is the Quantum Dot technology, which enhances color accuracy and brightness. The wide color spectrum makes images come alive, providing an immersive viewing experience. With a 4K resolution, these televisions ensure that every detail is crystal clear, offering four times the resolution of Full HD. The QE65Q7CAMTXXH, featuring a larger screen size, provides an even more expansive visual experience, ideal for larger rooms.

HDR (High Dynamic Range) support is another highlight of these models. HDR technology expands the range of colors and contrasts, allowing viewers to enjoy a more lifelike representation in various lighting conditions. The "Q HDR" capabilities found in these models boost the quality of every scene, ensuring that both bright and dark areas are vividly displayed without losing detail.

Samsung's Smart TV platform is also a standout feature. Integrated with a user-friendly interface, it provides access to a myriad of streaming services like Netflix, YouTube, and Disney+, as well as a host of apps and games. Voice control compatibility with Bixby, Alexa, and Google Assistant enhances the smart functionalities of these televisions, allowing users to navigate with ease.

The design of these models is sleek and modern, with ultra-slim bezels that maximize screen space, making them an aesthetically pleasing centerpiece for a living room. The ambient mode feature allows the TVs to blend with the home environment, displaying art or photos when not in use, which can be a striking decorative element.

In summary, the Samsung QE49Q7CAMTXXC, QE49Q7CAMTXZG, QE65Q7CAMTXXH, QE49Q7CAMTXXH, and QE49Q7CAMTXXU stand out with their advanced Quantum Dot technology, stunning 4K resolution, comprehensive HDR support, and an intelligent smart TV interface. These features, combined with their sleek design, make them an excellent choice for anyone seeking to enhance their home viewing experience.
Top Page Image Contents