Troubleshooting

	PROBLEM	SOLUTION

	The refrigerator does not	• Check that the power plug is properly connected.
	work at all or it does not	• Is the temperature control on the display panel set to the correct
	chill sufficiently.	temperature? Try setting it to a lower temperature.
		• Is the refrigerator in direct sunlight or located too near a heat source?
		• Is the back of the refrigerator too close to the wall and therefore keeping
		air from circulating?

	The food in the fridge is	• Is the temperature control on the display panel set to the correct
	frozen.	temperature? Try setting it to a warmer temperature.
		• Is the temperature in the room very low?
		• Did you store the food with a high water content in the coldest part of
		the fridge? Try moving those items into the body of the fridge instead of
		keeping them in the CoolSelect Zone™ drawer.

	You hear unusual noises	• Check that the refrigerator is level and stable.
	or sounds.	• Is the back of the refrigerator too close to the wall and therefore keeping
		air from circulating?
		• Was anything dropped behind or under the refrigerator?
		• A “ticking” sound is heard from inside the refrigerator. This is normal and
		occurs because various accessories are contracting or expanding in
		relation to the temperature of the refrigerator interior.

	The front corners	• Some heat is normal as anti-condensators are installed in the front
	and sides of the
	and sides of the	corners of the refrigerator to prevent condensation.
	appliance are hot	corners of the refrigerator to prevent condensation.
	appliance are hot	• Is the refrigerator door ajar? Condensation can occur when you leave
	and condensation is
	and condensation is	the door open for a long time.
	occurring.	the door open for a long time.
	occurring.

	Ice is not dispensing.	• Did you wait for 12 hours after installation of the water supply line before
		making ice?
		• Is the water line connected and the shut-off valve open?
		• Did you manually stop the ice making function? Make sure Ice Type is
		set to Cubed or Crushed.
		• Is there any ice blocked within the ice storage unit?
		• Is the freezer temperature too warm? Try setting the freezer temperature
		lower.

	You can hear water	• This is normal. The bubbling comes from the refrigerant coolant liquid
	bubbling in the
	bubbling in the	circulating through the refrigerator.
	refrigerator.	circulating through the refrigerator.
	refrigerator.

	There is a bad smell in	• Has a food item spoiled?
	the refrigerator.	• Make sure that strong smelling food (for example, fish) is wrapped so
		that it is airtight.
		• Clean out your freezer periodically and throw away any spoiled or
		suspect food.

	Frost forms on the walls	• Is the air vent blocked? Remove any obstructions so air can circulate
	of the freezer.	freely.
		• Allow sufficient space between the foods stored for efficient air
		circulation.
		• Is the freezer door closed properly?

	Water dispenser is not	• Is the water line connected and the shut-off valve open?
	functioning.	• Has the water supply line tubing been crushed or kinked?
		Make sure the tubing is free and clear of any obstruction.
		• Is the water tank frozen because the refrigerator temperature is too low?
		Try selecting a warmer setting on the main display panel.

38_ troubleshooting

English

RSJ1KERS1/XEO, RSJ1KERS1/SWS, RSJ1KERS1/XEH, RSJ1KERS1/XAG specifications

The Samsung RSJ1KSSV1/XES, RSJ1KURS1/XEP, RSJ1KURS1/XES, RSJ1KERS1/XEH, and RSJ1KERS1/XES are part of Samsung's impressive lineup of side-by-side refrigerators that seamlessly blend technology, style, and functionality. These models are designed to meet the diverse needs of modern households, embodying both efficiency and contemporary design.

One of the standout features of these refrigerators is their spacious capacity, which allows ample space for storing food and beverages. The interior layout is thoughtfully designed with adjustable shelves and compartments to optimize space usage. The slide-out shelves and deep door bins accommodate large items and make organization easy, ensuring that everything from large party trays to condiments is easily accessible.

These models utilize Samsung's Twin Cooling Plus technology, which features separate cooling systems for the refrigerator and freezer compartments. This ensures optimal humidity levels in the fridge, preventing food from spoiling quickly, while also maintaining dry air in the freezer to prevent frost buildup. This dual system not only preserves food for longer periods but also enhances energy efficiency.

In terms of energy efficiency, the Samsung RSJ series boasts a high energy rating, making them environmentally friendly and cost-effective. They come equipped with digital inverter compressors that adjust their speed based on the cooling demand, reducing energy consumption and noise levels significantly. This innovative technology helps to maintain a consistent temperature, ensuring food stays fresh longer.

The exterior design of these models is sleek and modern, featuring a minimalist aesthetic with a stainless steel finish that complements any kitchen decor. Furthermore, some models come with an easy-to-use touch control panel that allows users to adjust settings conveniently.

Additional features include an ice and-water dispenser, providing easy access to chilled water and ice cubes without opening the refrigerator door, which further enhances energy savings. The Smart Diagnosis feature also allows users to troubleshoot issues quickly via their smartphone, ensuring that any potential problems can be addressed promptly.

In conclusion, the Samsung RSJ1KSSV1/XES, RSJ1KURS1/XEP, RSJ1KURS1/XES, RSJ1KERS1/XEH, and RSJ1KERS1/XES combine innovative technology, spacious interiors, and sleek designs. These refrigerators are perfect for families looking for reliability, efficiency, and style in their kitchen appliances, making them an excellent investment for any modern household.

Samsung RSJ1KERS1/XEO, RSJ1KERS1/XEH, RSJ1KERS1/XAG, RSJ1KERS1/SWS manual Troubleshooting

Models: RSJ1KERS1/XEO RSJ1KERS1/SWS RSJ1KERS1/XEH RSJ1KERS1/XAG