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Appendix
Appendix
Responsibility for the Pay Service (Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for a visit from a service
technician in the following cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
zIf a service technician gives instructions on how to use product or simply adjusts options without
disassembling productU
zIf a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
zIf a product is reinstalled or devices are connected additionally after installing the purchased product
for the first timeU
zIf a product is reinstalled to move to a different spot or to move to a different houseU
zIf customer requests instructions on how to use because of another company's productU
zIf customer requests instructions on how to use the network or another company's programU
zIf customer requests software installation and setup for the productU
zIf a service technician removes/cleans dusts or foreign materials inside of the productU
zIf customer requests an installation additionally after purchasing a product through home-shopping
or online.

A Product damage caused by customer's fault

Product damage caused by customer's mishandling or wrong repairU
If a product damage is caused by;
zexternal impact or drop U
zuse of supplies or separatly sold product unspecified by SamsungU
zrepair from a person besides an engineer of outsourcing service company or partne r of Samsung
Electronics Co., Ltd.
zremodeling or repairing the product by customer.
zusing it with incorrect voltage or non-authorised electrical connectionsU
znot following the "cautions" in User Manual.

Others

zIf product fails by natural disaster (lightning, fire, earthquake, flood damage, etc) U
zIf consumable components are all used up (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp,
Filter, Ribbon, etc.)
If customer requests a service in case the product has no defect, service fee may be charged. So
please read User Manual first.