Samsung S22A650S, S24A650S 8

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8 Troubleshooting Guide

8 Troubleshooting Guide

8.1 Requirements Before Contacting Samsung Customer

Service Center

8.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected

to a PC, perform a self-diagnosis test.

1Power off both the PC and product.

2Disconnect the cable from the product.

3Power on the product.

4If the Check Signal Cable message appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

8.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "9.3 Standard Signal Mode Table"), the

message Not Optimum Mode will appear for a short time.

8.1.3 Check the followings.

Installation issue (PC mode)

The screen keeps switching on a nd off. Check the cable connection between the product

and PC, and ensure the connection is secure.

(Refer to "2.2 Connecting and Using a PC")

Screen issue

The power LED is off. The screen will not switch

on.

Check that the power cable is connected

correctly (Refer to "2.2 Connecting and Using a

PC")

The message Check Signal Cable appears. Check that the cable is properly connected to the

product. (Refer to "2.2 Connecting and Using a

PC")

Check that the device connected to the product is

powered on.

Contents

Main Copyright Page Cleaning Cleaning Securing the Installation Space Precautions for storage Safety Precautions Electricity and Safety Installation Page Operation Page -_- Page Correct posture to use the product BEFORE USING THE PRODUCT PREPARATIONS CONNECTING AND USING A SOURCE DEVICE SCREEN SETUP CONFIGURING TINT RESIZING OR RELOCATING THE SCREEN SETUP AND RESET Page Page 1 1.1 Checking the Contents 1.1.2 Checking the Components Components Items sold separately 1.2 Parts 1.2.1 Frontal Buttons Page 1.2.2 Reverse Side 1.3 Installation 1.3.1 Attaching the Stand 1 Preparations 1.3.2 Adjusting the Product Tilt and Height 1.3.3 Rotating the Monitor You can rotate your monitor as shown below. 1.3.4 Installing a Wall-mount Kit or Desktop Stand B A A B 1.3.5 Anti-theft Lock 1 2 3 4 1.4 "MagicRotation Auto" 2 2.1 Before Connecting 2.1.1 Pre-connection Checkpoints 2.2 Connecting and Using a PC 2.2.1 Connecting to a PC Connection using the D-SUB cable (analogue type) 1 2 Page 2.2.2 Driver Installation 1 2 3 4 5 2.2.3 Setting Optimum Resolution 1 2 2.2.4 Changing the Resolution Using a PC Page Page 2.3 Connecting Headphones 1 2 2.4 Connecting the Product to a PC as a USB HUB 2.4.1 Connecting a PC to the Product 2.4.2 Utilizing the Product as a USB HUB 2.5 Connecting the Power 3 Configure the screen settings such as brightness and color tone. 3.1 MAGIC 3.1.1 SAMSUNG MAGIC Bright Configuring Bright 3.1.2 SAMSUNG MAGIC Color Configuring Color 3.2 Brightness 3.2.1 Configuring Brightness 3 4 3.3 Contrast 3.3.1 Configuring Contrast 3 4 3.4 Sharpness 3.4.1 Configuring Sharpness 3 4 3.5 Coarse 3.5.1 Adjusting Coarse 3 4 3.6 Fine 3.6.1 Adjusting Coarse 3 4 3.7 Response Time Accelerate the panel response rate to make video appear more vivid and natural. product. 3.7.1 Configuring Response Time 3 4 4.1 Red 4.1.1 Configuring Red 3 4 4.2 Green 4.2.1 Configuring Green 3 4 4.3 Blue 4.3.1 Configuring Blue 3 4 4.4 Color Tone 4.4.1 Configuring the Color Tone Settings 3 4.5 Gamma 4.5.1 Configuring Gamma 3 5 5.1 Image Size Change the picture size. 5.1.1 Changing the Image Size 3 5.2 H-Position & V-Position H-Position: Move the screen to the left or right. V-Position: Move the screen up or down. 5.2.1 Configuring H-Position & V-Position 3 4 5.3 Menu H-Position & Menu V-Position 5.3.1 Configuring Menu H-Position & Menu V-Position 3 screen will appear. 4 6 6.1 ECO 6.1.1 Eco Motion Sensor Configuring Eco Motion Sensor 4 6.1.2 Eco Light Sensor Configuring Eco Light Sensor Page 4 6.1.3 Eco Saving Configuring Eco Saving 4 6.1.4 Eco Icon Display Configuring Eco Icon Display Page 6.2 Menu Transparency 6.2.1 Changing Menu Transparency 3 6 Setup and Reset 6.3 Language Set the menu language. 6.3.1 Changing the Language 3 6 Setup and Reset 6.4 PC/AV Mode PC/AV Mode is only available in Digital mode. 6.4.1 Configuring PC/AV Mode 3 6.5 Auto Source 6.5.1 Configuring Auto Source 3 6.6 Display Time 6.6.1 Configuring Display Time 3 6.7 Key Repeat Time 6.7.1 Configuring Key Repeat Time 3 6.8 Customized Key 6.8.1 Configuring Customized Key 3 6.9 Off Timer On/Off 6.9.1 Configuring Off Timer On/Off 3 6.10 Off Timer Setting 6.10.1 Configuring Off Timer Setting 3 4 6.11 Reset 6.11.1 Initializing Settings (Reset) 3 7 7.1 INFORMATION 7.1.1 Displaying INFORMATION 2 7.2 Configuring Brightness in the Startup Screen 8 8.1 Requirements Before Contacting Samsung Customer Service Center 8.1.1 Testing the Product 1 2 3 4 8.1.2 Checking the Resolution and Frequency Page Page 8.2 Q & A Page 9 9.1 General 9.2 PowerSaver 9.3 Standard Signal Mode Table Page Contact SAMSUNG WORLD WIDE Page Samsung Electronics Czech and Slovak, s.r.o., Oasis Florenc, Sokolovsk 394/17, 180 00, Praha 8 Page Page Page Correct Disposal of This Product (Waste Electrical & Electronic Equipment) Terminology Page Index A B C D Index R S T