Troubleshooting
17
Troubleshooting
Problem Cause & Solution
Digital presenter program
does not open
It indicates a USB connection problem between the digital presenter
and a computer.
► Please check if the USB cable is properly connected to both the
presenter and the computer.
► Close all application programs-USB-related or other programs that
take up a lot of the system resources-to avoid slowing down the
digital presenter program.
► Turn off the digital presenter and turn it on after at least 10
seconds. Then try to open the program again.
Error Message: "A USB
connection error has
occurred; the program is
now being terminated."
It indicates a USB connection problem between the digital presenter
and a computer.
► Please check if the digital presenter is turned off or the USB cable
is unplugged.
► A 5m or shorter USB cable is recommended to connect the digital
presenter and a computer.
► If the computer has too many programs running, it may experience
a shortage of memory or system resources and cause the video
communication error.
Error Message: "The
program is already running."
This error message may appear if you try to reopen the program while
it is running.
► The program cannot be opened twice, the prompt error message
will display if tried.
► Please wait until the program opens at the first time. If it does not
open or terminates itself abnormally, remove and reconnect the
USB cable, or restart your computer operating system.
If a computer fails to detect
the digital presenter
► If your computer fails to detect the digital presenter, please restart it
and then try again.
Error Message: "Failed to
save the image."
Saving an image may fail in the following cases:
► You may have selected an improper drive-CD-ROM, or mobile hard
disk that is limited in writing-for the Quick Save or image folder to
save the image. Please change the directory to the computer hard
drive, and then try to save it again.
► You may have selected a file format that the program does not
support.
► The program library for saving images may have been deleted or
corrupted. Please uninstall and reinstall the digital presenter viewer
program.
Error Message: “SDP-860
S/W doesn't run in USB1.1
connection."
► SDP-860 doesn’t support USB 1.1 mode, user should connect USB
2.0 for using USB S/W.