Manuals / Samsung / Home Audio / Home Theater System

Samsung SEK-1000 What is Remote Support?, How Does it Work?, Perform a factory reset your TV

Models: SEK-1000

1 157

Download 157 pages 30.08 Kb

Page 132

Image 132

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●● Diagnose your TV

●● Adjust the TV settings for you

●● Perform a factory reset your TV

●● Install recommended firmware updates

How Does it Work?

Having a Samsung Tech remotely service your TV is really pretty simple

Call Samsung Contact Center and

ask for remote support.

Open the menu on your TV and go to the Support section.

Select Remote Management and

Provide the Pin# to the agent.

The agent will then access your TV.

That's it!

Page 132

Image 132

Samsung SEK-1000 manual What is Remote Support?, How Does it Work?, Diagnose your TV Adjust the TV settings for you

Contents

E-MANUAL Model______________ Serial No.______________e-ManualGuide Getting StartedContents Controlling the TV TV Settings TV ViewingSMART TV Features Clock and TimerScreen Protection and Maintenance PasswordOn TV Movies & TV ShowsPhotos, Videos & Music VideosTroubleshooting Other InformationUsing the Top Icons Viewing the e-ManualScrolling a Page Returning to the Home PageJumping to a Menu Item Updating the e-ManualSearching the Index Searching PagesSwitching Between Video Sources Programming Auto ProgramRemove Scrambled Channels BroadcastingChannel Management Remove ChannelsBroadcasting Restore Removed Channels Blocking Programs Using the TV RatingProgram Rating Lock Screen Menu > Broadcasting > Program Rating LockBlocking based on Movie Rating MPAA Blocking Based on Canadian English RatingFrom the MPAA Rename Analog Channels Blocking Based on Canadian French RatingBlocking Based on Downloadable U.S. Rating Watching Blocked / Restricted ProgramsFavorite Channels Add Favorite ChannelsRemove Favorite Channels BroadcastingRearrange the Favorite Channels List Rename a Favorite Channel ListCopy a Favorite Channels List Network Configuration Wired NetworkWireless Network Wireless Network PrecautionsNetwork Security Protocols Wired Network Setup Automatic Wired Network SetupManual Wired Network Setup Screen Menu > Network > Network Settings Try NowNetwork Settings IP SettingsNetwork Settings IP SettingFailed Wired Connection IP auto setting failed Try Now222 333 111 222Wireless Network Setup Automatic Wireless Network SetupScreen Menu > Network > Network Settings NetworkManual Wireless Network Setup Network SettingsNetwork Settings Wireless network AP0000 AP0001Using the WPS Button IP Settings222 333 Failed Wireless Connection IP auto setting failed Try Now222 333 222 333Dynamic versus Static IP Addresses 111 222 333Checking the Network Status Mobile Device ConnectionScreen Menu Network Network Status Try Now NetworkWi-FiDirect AllShare SettingsScreen Menu > Network > Wi-FiDirect Try Now Screen Menu > Network > AllShare SettingsConnecting to the TV Smart Touch ControlInserting the Batteries AAA X 222 333Battery Low Alarm Reconnecting the Smart Touch ControlButtons and Descriptions <For U.S.A. and Canada> <For the other countries>SOURCE VOICEMUTE MORESpecial Functions DVR MENU 3D ¥ INFOTouch pad RETURNUsing the touch pad DraggingPressing Flicking Pressing and HoldingPressing and Dragging Scrolling Up/DownScrolling Left/Right Adjusting the Touch pad Changing Channels by Entering NumbersNumerical Input Guide Show Status and Notification Banner RecommendedHistory SearchingVirtual Remote Control Changing the Virtual Remote Control PanelUsing the Number Panel Using the Playback Control PanelUniversal Remote Setup Device ManagerUsing the Universal Remote Control Add the External DeviceRegistered External Device Management Entering Text using the Onscreen Keypad Entering Text using the QWERTY KeypadAdditional Features Precautions SMART InteractionFace Recognition TV Camera UseMotion Control Voice RecognitionVoice Recognition Operating EnvironmentVoice Recognition Voice Recognition Environment Test Enabling Voice RecognitionVoice Recognition Tutorial Voice Recognition Settings Screen Menu > Smart Features > Voice RecognitionBasic Voice Recognition Use Select Item: Say SelectInteractive Voice Recognition Commands Deactivating Voice RecognitionMotion Control Motion ControlOperating Environment Motion Control Environment Test Motion Control TutorialMotion Control Activation seconds to reactivate itUsing the Basic Motion Controls Screen Menu > Smart Features > Motion ControlMotion Control Options Motion Control Screen The Screen Composition while Viewing TVThe Smart Hub Screen Composition Retrieving Icons on the Screen Face Recognition Operating EnvironmentFace Registration 111 222 333Face Recognition Login 222 333Using Peripheral Devices Keyboard ConnectionKeyboard Use Device ManagerMouse Connection Mouse UseChange the Broadcast Signal TV ViewingProgram Info Screen Menu > Broadcasting > Antenna Try NowGuide Change ChannelsChange Category Quick NavigationChange the Broadcast Signal Channel ListGenre Change the Channel ListSchedule Viewing Digital Channel Schedule ViewingBroadcasting Cancel a Schedule Viewing Analog Channel Schedule ViewingEdit Schedule List Guide3D TV PrecautionsRestrictions TipsActivating 3D Mode Screen Menu > Picture > 3D > 3D Mode Try NowSetting 3D Effects LED TVPDP TV Picture Channel Settings Analog Screen CalibrationFine Tune Broadcast Audio Options Digital Broadcast Audio OptionsAnalog Broadcast Audio Options Audio OptionsScreen Menu Smart Features Sports Mode Sports ModeSubtitles Show SubtitlesSubtitle Options Subtitle Display OptionsBasic Picture Settings Changing the Picture ModeScreen Menu > Picture > Picture Mode Try Now PicturePicture Quality BacklightCell Light ContrastPicture Size Reset Image Settings Screen Menu > Picture > Reset Picture Try NowScreen Position Picture OffAdvanced Settings Screen Menu > Picture > Advanced Settings Try NowAdvanced Settings Dynamic ContrastColor Space White Balance10p White Balance GammaDigital Clean View Picture OptionsScreen Menu > Picture > Picture Options Try Now Picture OptionsAnalog Clean View HDMI Black LevelFilm Mode Auto Motion PlusBasic Sound Settings Changing the Sound ModeSound Screen Menu > Sound > Sound Mode Try NowAdjusting the Sound Settings Auto VolumeResetting the Sound Screen Menu Sound Reset Sound Try NowSound Customizer Creating a Custom SoundModifying Sound Profiles Managing Custom SoundsSpeaker Settings 3D AudioSound SoundSpeaker Select Digital Audio OutputSamsung Audio Device Connection Screen Menu Sound Digital Audio Out Try NowClock and Timer Setting the TimeSystem Sleep Timer Screen Menu > System > Time > Sleep Timer Try NowAuto Time OffsetOn Timer Off TimerScreen Menu > System > Time > On Timer Try Now Screen Menu > System > Time > Off Timer Try NowScreen Protection and Maintenance Eco SolutionScreen Menu > System > Eco Solution Try Now No Signal Power OffSettings Screen Burn ProtectionPixel Shift Auto Protection TimeAuto Protection Time ScrollingSide Gray Screen Menu > System > Auto Protection TimePassword Change PasswordScreen Menu > System > Change PIN Try Now SystemAdditional Features Precautions and RestrictionsChanging the Menu Language Game ModeAuto Stand Adjustment BD WiseMenu Transparency Sound FeedbackBooting Logo Smart Evolution Kit BackupScreen Menu > System > Smart Evolution Kit Backup Light EffectSmart Hub Agreements Required to Use Smart HubScreen Menu > Smart Features > Samsung Account Samsung AccountCreating a Samsung Account Terms and Conditions, Privacy PolicyLogging In Linking a Samsung Account to Other AccountsManaging Accounts Screen Menu > Smart Features > Samsung AccountResetting Smart Hub Setting Search ScopeScreen Menu > Smart Features > Smart Hub Reset SearchingVoice Recognition & Motion Control Configuration Samsung Account ConfigurationNetwork Configuration Status and NotificationSocial Settings Connecting a Service to a Samsung AccountSocial Checking the ApplicationWatching Videos Friend ProfileSelect a friend to call FiltersApps Precautions Due to the product characteristics featured on the Samsung Smart Hub, as well as limitations in available content, certain features, applications, and services may not be available on all devices or in all territories. Some Smart Hub features may also require additional peripheral devicesInstalling Standard Applications Installing ApplicationsLaunching an Application Samsung AppsApps Management Edit My AppsChange Order Removing ApplicationsApplication Update Setting up the Application Auto UpdateDeleting Applications Managing Application FoldersFitness KidsCreating a Profile Linking Service Accounts WebBrowserSocial Networks Apps Settings Push Notification SettingsAuto Ticker Channel-BoundAppsOn TV On TV Settings On TV SetupAdult Contents Block Recommendation NoticeWatching an On-AirRecommended Program Scheduled Recommended Program InfoActivating the Guide Program Recommendations by TimeMovies & TV Shows Screen Menu > Smart Features > VOD Rating Lock Buying MoviesPlaying Movies Parental ControlPhotos, Videos & Music RestrictionsSupported File Formats USB Device ConnectionUSB Device Removal Playing all the Content on a Storage Device Using Networked External Storage DevicesClearing the Recent Playlist Exporting Contents Allowing DLNA Device ConnectionsAllShare Videos Changing the view modePlaylist Creation Opening a Different FileAdditional Video Playback Settings Show SubtitlesAdditional Music Playback Settings MusicMusic Scanning Changing the view modeSlide Show Settings PhotosSlide Show Changing the view modeAdditional Photo Playback Settings Background MusicMini Player Opening a Different FileAnynet+ HDMI-CEC PrecautionsAnynet+ HDMI-CECSetup Using the Anynet+ HDMI-CECSwitching between Anynet+ Devices Screen Menu > System > Anynet+ HDMI-CEC Try NowAnynet+ HDMI-CECDevice Menu Sharing Mobile Device Screens on the TV MHL USERestrictions Support Remote ManagementSupport Screen Menu > Support > Remote Management Try NowWhat is Remote Support? Diagnose your TV Adjust the TV settings for youPerform a factory reset your TV How Does it Work?Screen Menu > Support > e-ManualTroubleshooting e-ManualSelf Diagnosis Picture TestSignal Information ResetSound Test Update now Manual UpdateAuto Update Standby Mode Upgrade SettingsDisplay Resolution VESA DMT Picture Size and Input Signal Supported 3D ResolutionsHDMI 3D Format: L/R, T/BComponent Digital ChannelVideos/Photos Computer via HDMISubtitle ExternalInternal Supported image resolutions Supported music file formatsVideo Codec Other RestrictionsVideo Decoders Audio Decoders3D Precautions Viewing guidelinesPage SAFETY PRECAUTIONS Licenses Open Source License NoticeScreen Picture TestAuto Motion Plus/Blur Picture Options > Auto Motion PlusThere is something wrong with the TV Sound or signal3D TV Antenna Air/Cable Connection PC ConnectionNetworking Miscellaneous Information option isDiagnosis Broadcasting is grayed Change Use Mode Support Use Mode to Home UseChange Use Mode Support > Use Mode to Home Use Anynet+ HDMI-CEC There is something wrong with the TVReset the Personal Info and TV settings Self Diagnosis > ResetFeatures > Smart Hub Reset AppsWeb Browser 1111 1111 2222 2222 2222 2222 2222 2222 2222 2222 2222The web browser supports .mp3 audio files only