8 Troubleshooting

If you have trouble with your device, try these procedures before you contact a service professional.

Contacting a service centre

If you have attempted the troubleshooting solution and are still having problems with your device, make a note of the following information and contact your local dealer or Samsung after-sales service:

Model number(s) of your device

Serial number(s) of your device

A clear description of the problem

When contacting Samsung, use the contact phone numbers, web addresses, or postal addresses for your region of residence.

When you try to turn on your device, the following messages may appear:

Message

Try this to solve the

problem:

 

SIM Failure

Ensure that the SIM card is

 

installed correctly.

 

 

Enter SIM

When using the device for

PIN

the first time or when the

 

PIN requirement is

 

enabled, you must enter

 

the PIN supplied with the

 

SIM card. To disable this

 

feature, press <Start>

 

Settings Security

 

Disable SIM PIN.

 

 

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Samsung SGH-I200HBBXEC manual Troubleshooting, Contacting a service centre, Settings → Security →, Disable SIM PIN

SGH-I200EKATDC, SGH-I200EKASEK, SGH-I200HBBXEC, SGH-I200HBAITV, SGH-I200EKATIM specifications

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