PROBLEM

SOLUTION

 

 

Alarms keep continuously issued

Press the MENU button and do the following:

so you cannot cancel using the

1) To cancel Event Monitoring: Monitoring > Event

ALARM button.

Monitoring Duration Off

 

 

2) To cancel Buzzer: Event Record > Alarm (Motion

 

Detection/Video Loss) > Alarm-Out.

 

3) To cancel Event: Event Record > Alarm (Motion

 

Detection/Video Loss) > State Off.

Pressing the PTZ button in Live

Check the Protocol and other setup values through

mode receives no response.

Menu > Camera > PTZ Device match with the PTZ

 

camera.

 

 

When you connect several

It requires time to recognize several armored HDDs.

IEEE1394 armored HDDs to the

Please try again in a few minutes. If retrial makes no

DVR through Menu, the DVR cannot

improvement, HDD could be abnormal.

recognize all the HDDs.

Please exchange the HDD.

“CLOCK BATTERY HAS FAILED” is

This message is displayed if the internal clock in

displayed on the screen.

DVR has problem. DVR will not work in order to protect

 

recorded data in HDDs. Please consult with an expert who

 

works for the shop where you bought the product.

 

 

You cannot connect to the DVR

Check if 3 Smart Viewer users are in connection with

through Smart Viewer.

your DVR. The DVR allows no more than 3 users’

 

connection with Smart Viewer at a time.

 

Check the Network setup of your DVR.

 

Check Network cable connection.

 

When you use DHCP/ADSL(PPPoE) for connection,

 

please check if you get the right DVR MAC Address.

 

If your DVR is connected to the ADSL network,

 

please check if the bandwidth is set below 600

 

Kbps. If the Bandwidth for ADSL is set to high, the

 

connection with Smart Viewer may be instable due

 

to the heavy network load because the ADSL speed

 

is low.

Smart Viewer in operation is

If you change information such as time, network

disconnected.

setup, HDD format, Default Setup, or HDD

 

attachment or detachment for your DVR, the current

 

Smart Viewer will be automatically disconnected.

 

Check the network connection. Smart Viewer, if

 

disconnected from the network, will try reconnection

 

up to 5 times. If it remains unconnected after 5 time

 

trials, it will automatically give up connection.

 

As far as your DVR is connected to the ADSL

 

network, you may be disconnected from Smart

 

Viewer when the network conditions go worse.

 

 

APPENDIX 11

appendix _77