TROUBLESHOOTING (FAQ)

PROBLEM

SOLUTION

 

 

The system power is dead and

Please check the power connection.

LEDs on the front of the set do not

Check the power voltage.

operate at all.

If all your efforts as above end up with nothing, check

 

or exchange the power supply.

Video data remains in the system

Check the image of the camera connected to the

but some channels display no

system. Improper input of camera may cause this

video data but turns all blue.

symptom.

 

Check the camera power supply.

 

Sometimes, you see this symptom when the video

 

data is connected with multisystems and the video

 

signal from the video data distributor in use is weak.

 

If it’s the case, you shall connect the camera images

 

with your DVR directly to check or correct the

 

symptom.

The RECORD button is pressed

Please check the HDD space.

but the REC LED does not light and

Please check the Record Mode setup in MENU.

recording is not active.

It should be On.

Although all the LED operate on the

Please make sure the cable is connected. Video

front panel, the screen is blink or

out may come out differently with the connected

the display quality is low.

monitor. In short, Video Out is set to Composite

 

Output but connected to VGA Input Monitor or vice

 

versa. Then, keep pressing both the MODE button

 

and the ZOOM button for 5 seconds to change the

 

Video Out mode.

 

You may experience low display quality while the

 

dual video output is in use. In this case, please

 

switch it to the composite or VGA video output.

The LEDs blink and the logo screen

This symptom may be resulted from the failure

repeatedly appears.

of HDD connection inside the DVR. Take off the

 

cover and check HDD connection status. If HDD

 

connection has no problem, please consult with the

 

dealer.

You cannot enter MENU by

If you forget the password, you shall reset the DVR to

forgotten password.

the values set at the factory. Keep pressing both the

 

MODE button and the PTZ button for 5 seconds.

 

The default password is “4321.”

The channel button does not

If the current screen is in Event Monitoring, the

operate in Live mode.

channel button does not operate.

 

Then, press the ALARM button to terminate the

 

current screen and select a channel.

The cursor cannot reach the

Please check both the channel and date are left

starting point during Calendar

checked. Both shall be checked for play with Start.

Search.

The cursor cannot reach the unrecorded date.

 

 

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