Konica Minolta AF-2840 Troubleshooting And Technical Support, SYMPTOM or MESSAGE, Solution

TROUBLESHOOTING AND TECHNICAL SUPPORT

This section covers minor problems with scanner operation. For major problems or damage, or if a problem continues to reoccur frequently, contact your dealer or a Minolta service facility.

SYMPTOM or MESSAGE	SOLUTION
When starting up the utility software, Error=4 –	Confirm the cable is securely connected between the comput-
could-not-confirm-scanner-connection message	er and scanner. Turn the scanner off and on. Click OK to con-
appears.	tinue.
When starting up the utility software, an error mes-	Close the scanner door. Click OK to continue.
sage appears.
• The utility software freezes.	Turn off the scanner. Shut down the image-processing appli-
	cation and increase its memory allocation. Restart the com-
• The scanning time increases.
	puter and scanner.
	Confirm color negative film is selected in the main window,
Unusual image color when scanning color negative	and rescan the image, or color balance the image using the
film.	DiMAGE Scan Dual III Utility’s image-processing tools. If the
	problem is not solved, reinstall the scanner utility software.
The scanned image is not sharp.	Select an autofocus option in the preference window, or use
	point AF or manual focus.
Cannot-verify-home-position message appears dur-	The film holder was hindered during the scan. Turn off the
ing scanning.	scanner, and restart the computer.
Cannot scan APS film, and initial loading failed. The	Press the eject button on the scanner, and remove the APS
	adapter after rewinding is completed. Reinsert the holder into
error-during-film-transportation or error-during-
	the scanner. If the problem persists, remove the adapter and
rewind message appears.
	do not insert it again; it may damage the film or scanner.
The scanner indicator lamp blinks rapidly.	Close the door, and shut down and restart the scanner, utility,
	and application.
The set-holder message appears.	Reload the holder into the scanner.
The holder-does-not-match-selected-film message	Set the correct film format in the DiMAGE Scan Dual III Utility
appears.	or insert the correct holder into the scanner.
The film-not-found-in-APS-holder message	Insert an APS cassette into the APS adapter.
appears.
The preview image displays unusual color repro-	Remove the film holder and close the scanner door. Press
	shift+control+I (Windows) or command+shift+I (Macintosh) to
duction.
	reinitialize the scanner.
For Macintosh	Increase the amount of the system’s largest unused block of
When Pixel Polish is active, the image blacks out or	memory to more than 128MB. See instructions on the facing
“Insufficient memory. Pixel Polish processing failed,”	page.
message appears.

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