Konica Minolta AF-2840 instruction manual Technical support, Warranty and product registration

Models: AF-2840

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TROUBLESHOOTING AND TECHNICAL SUPPORT

TROUBLESHOOTING AND TECHNICAL SUPPORT

How to delete the driver.

1Click on the driver to select it for deletion.

2Windows 98 and Me: click the remove button. A confirmation screen will appear. Clicking the yes button will remove the driver from the system.

Windows 2000 and XP: click on the action button to display the drop-down menu. Select unin- stall. A confirmation screen will appear. Clicking the yes button will remove the driver from the system.

3Restart the computer. Check the scanner driver is in the proper location by following step 1 through 3 at the top of the page.

Windows 2000 Professional and XP users should log on with the administrator privilege. With Windows 2000 Professional, the “Digital signatures not found” message may appear when the computer first detects the scanner. With Windows XP, the message “Installing hardware… Windows log test is not passed” may appear. Simply click the OK (2000) or continue (XP) but- ton.

Technical support

Please contact your dealer for information regarding installation, USB interface recommendations, or application compatibility. If your dealer is unable to help you, contact an authorized Minolta ser- vice facility. Please have the following information ready when calling Minolta technical support:

1The name and model of your computer.

2The available application RAM.

3Other connected USB devices.

4The name and model of the USB port used to connect the scanner.

5DiMAGE Scan Dual III Utility version number. The version number is displayed by placing the mouse pointer on the status bar in the main window.

6A description of the problem.

7Any message that appears on the screen when the problem occurs.

8The frequency of occurrence.

Warranty and product registration

Please take the time to fill in the warranty and product registration card. Technical support, scan- ner software upgrades, and product information is available when the product is registered.

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Konica Minolta AF-2840 Technical support, Warranty and product registration, Troubleshooting And Technical Support