Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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SM-G900HZWAPCL, SM-G900HZWACAC, SM-G900HZKAKSA, SM-G900HZWASKZ, SM-G900HZDALYS specifications

The Samsung SM-G900 series smartphones, including models SM-G900HZDAACR, SM-G900HZWAECT, SM-G900HZBALYS, SM-G900HZDAECT, and SM-G900HZWALYS, represent a significant evolution in mobile technology, showcasing Samsung's commitment to quality and innovation in the smartphone market. Designed with an impressive blend of features, these devices cater to a wide range of users looking for performance, style, and functionality.

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One of the standout features of this series is the stunning 5.1-inch Super AMOLED display, boasting a resolution of 1920 x 1080 pixels. This display technology provides vibrant colors, deep blacks, and excellent viewing angles, making it perfect for watching videos, browsing photos, or playing games. The Gorilla Glass 3 protection adds durability, ensuring the screen withstands everyday wear and tear.

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Connectivity options are robust, featuring 4G LTE support, Wi-Fi, Bluetooth 4.0, and NFC, allowing for seamless data transfer and connectivity to various peripherals. The devices also come with a removable 2800mAh battery, ensuring that users can enjoy extended usage without the worry of running out of power.

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