Samsung SM-R322NZWABGL, SM-R322NZWADBT, SM-R322NZWAEUR, SM-R322NZWAILO, SM-R322NZWAKSA, SM-R322NZWANEE, SM-R322NZWAPHE, SM-R322NZWASER, SM-R322NZWAXEF, SM-R322NZWAXEH, SM-R322NZWAXEZ, SM-R322NZWAXJP, SM-R322NZWAXXV Troubleshooting

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

If the tips below do not solve the problem, contact a Samsung Service Centre.

The Oculus Home screen does not appear when the mobile device is connected to the Gear VR

•Ensure that the mobile device is properly connected to the Gear VR.

•Ensure that the mobile device is turned on.

•Ensure that you install the software for the Gear VR on the mobile device. (p. 36)

•Ensure that the mobile device’s battery is fully charged.

Contents

Page Read me first Getting started Basics Apps Troubleshooting Safety information Read me first Instructional icons Health and safety warnings Before using the Gear VR Seizures Children General instructions and precautions Use only in a safe environment Page Page Discomfort Page Repetitive stress injury Radio frequency interference Electrical shock Sunlight damage Getting started About the Gear VR Package contents Device layout Page Page Page Keys Wearing the Gear VR Page Page Page Page Page Page Page Page Page Page Separating the devices Connecting a headset Installing the Gear VR software Next Next Create Account Log In Install Apps Basics Using the touchpad Tapping Swiping Page Oculus Home screen and VR App screen Oculus Home screen VR App screen Moving the pointer or the screen Selecting items VR Gallery Start Page Managing apps Launching apps Installing apps Updating apps Receiving calls Answering a call Rejecting a call Viewing notifications Using the Universal menu Page Apps Oculus Store Uninstalling apps Setting the language Oculus Video VR Gallery Playing videos Viewing images Viewing 360 degree panoramic videos Viewing 3D videos Oculus 360 Photos Troubleshooting The mobile device is hot to the touch The image on the screen looks tilted or skewed The image on the screen is moving randomly The screen is out of focus The image on the screen is shaking A game controller or Bluetooth headset is not connected Safety information Page Page Page Protect your hearing and ears when using a headset Do not use the device if it is cracked or broken Use manufacturer-approvedbatteries, chargers, accessories, and supplies Do not disassemble, modify, or repair your device When cleaning your device, mind the following Handle and dispose of the device and charger with care Correct disposal of this product Page Copyright Trademarks Declaration of Conformity

Samsung Gear VR SM-R322 Troubleshooting

Models: SM-R322NZWABGL SM-R322NZWADBT SM-R322NZWAEUR SM-R322NZWAILO SM-R322NZWAKSA SM-R322NZWANEE SM-R322NZWAPHE SM-R322NZWASER SM-R322NZWAXEF SM-R322NZWAXEH SM-R322NZWAXEZ SM-R322NZWAXJP SM-R322NZWAXXV

Troubleshooting