appendix

TROUBLESHOOTING

PROBLEM

SOLUTION

 

 

 

y Check to make sure that the camera’s Network settings are appropriate.

 

y Check to make sure that all network cables have been connected

 

properly.

I can’t access the camera from a

y If connected using DHCP, verify that the camera is able to acquire

dynamic IP addresses without any problem.

web browser.

y If connected using a DDNS URL, verify that the MAC address has been

 

 

properly entered.

 

y If the camera is connected to a router, verify that port forwarding is

 

properly configured.

 

 

 

y Connected Viewers become disconnected upon any change to camera or

Viewer got disconnected during

network configurations.

y Check all network connections.

monitoring.

y If the camera is connected over an xDSL network, it’ s possible for

 

 

Viewer to disconnect under poor network conditions.

 

 

I cannot connect to the system

y When you try to connect to the system using a tab browser, the same

cookie information is shared, resulting in errors when connected.

using a tab browser of Internet

Therefore, instead of using a tab browser, open a new browser window

Explorer 7.0.

to connect to the system.

 

 

 

The camera connected to the

y Turn off the firewall settings on your PC and then search the camera

network is not detected in the IP

again.

installer program.

 

 

y Check whether two or more cameras are set to a single multicast address

Images overlap.

instead of different addresses. If a single address is used for multiple

 

cameras, the images may overlap.

 

 

No image appears.

y If the transmission method is set to multicast, check whether there is a

router that supports multicast in the LAN the camera is connected to.

 

 

 

92_ appendix

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Samsung SNC-B5399P user manual Troubleshooting, Problem Solution
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SNC-B5399, SNC-B5399P specifications

The Samsung SNC-B5399P is a high-performance network camera designed for various surveillance applications, providing exceptional video quality and advanced features that cater to both commercial and residential users. It is equipped with a progressive scan 1/3” CMOS sensor, offering a resolution of up to 2 Megapixels, which allows for clear and detailed images, making it ideal for monitoring critical areas where image clarity is paramount.

One of the standout features of the SNC-B5399P is its ability to deliver superior low-light performance. With the support of Wide Dynamic Range (WDR) technology, this camera can capture images in challenging lighting conditions, ensuring that both bright and dark areas are well-represented. This is particularly beneficial in environments such as entrances where direct sunlight and shadows can cause visibility issues.

The camera also supports H.264 and MJPEG video compression technologies, enabling efficient bandwidth and storage management. This flexibility allows users to choose the best format according to their specific needs, whether they prioritize image quality or storage space. Furthermore, the SNC-B5399P is capable of providing frame rates of up to 30 frames per second at full resolution, ensuring smooth video playback without noticeable delays.

In terms of connectivity, the SNC-B5399P features Ethernet support with Power over Ethernet (PoE) capabilities, simplifying installation by allowing power and data transmission through a single cable. This can be particularly advantageous in locations where power outlets are scarce or difficult to access.

The camera is equipped with advanced security features, including motion detection that can trigger alerts and recording, as well as support for secure streaming protocols to protect data integrity. Its sleek, compact design allows for discreet installation, making it suitable for a variety of surveillance settings without drawing unwanted attention.

Users can easily manage and configure the SNC-B5399P through a user-friendly interface, accessible via web browsers or dedicated software, providing flexibility in monitoring and maintaining surveillance systems. Overall, the Samsung SNC-B5399P is a robust solution for those seeking reliable, high-quality video surveillance with cutting-edge features tailored to meet diverse security needs.
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