| Before Contacting Service Personnel |
Installation and Connection
Symptoms Troubleshooting
No Power. zCheck the power cable connections.
I want to install my projector on
the ceiling.
zThe ceiling installation support is sold separately. Contact your local product
distributor.
External Source can not be
selected.
zBe sure that the connection cable(s) (video) is properly connected to the
proper port. If the device is not connected properly, it can not be selected.
Menu and Remote Control
Symptoms Troubleshooting
Remote control does not work. zBe sure that the proper external source is selected.
zCheck the remote control battery. If there is something wrong with it, replace it
with a new battery of the recommended size.
zCheck whether your remote control is at a right angle and at the correct
distance. Remove any obstacles between your remote control and the product.
zDirect lighting of 3-way light bulbs or other lighting device on the remote
sensor of the projector may affect the sensitivity and cause the remote control
to malfunction.
zCheck if the remote control battery is empty.
zCheck whether the LED indicator on the top of the projector is turned on.
I cannot select a menu. zCheck if the menu is displayed in gray. A gray-colored menu is unavailable.
Screen and External Source
Symptoms Troubleshooting
Cannot see picture images. zBe sure that the power cord of the projector is connected.
zBe sure that the proper input source is selected.
zCheck that the connectors are properly connected to the ports at the back of
the projector.
zCheck the Remote Control batteries.
zBe sure that the <Color>, <Brightness> settings are not at their lower limit.
Poor color. zAdjust the <Tint> and <Contrast>.
Images are not clear. zAdjust the focus.
zCheck that the projection distance is either too far or too near to the screen.
Strange noise. zIf a strange sound continues, contact our service center.
The operating LED is lit up. zRefer to Corrective Actions According to LED Indications.
Lines appear on screen. zBecause noise may occur when using your PC, adjust the frequency of the
screen.
No external device screen is displayed. zCheck the operating status for the external device and check whether the
adjustment items, such as the Brightness and the Contrast have been changed