5解决方案

5-1常见故障检查

在要求售后服务前请进行以下检查。如该问题仍然存在,请联系离您最近的三星电子服务中心。

 

故障现象

解决方案

 

 

 

安装和连接

已断电。

请检查电源缆线的连接。

 

 

 

 

我想在天花板上安装投影仪。

天花板安装支架单独销售。请联系当地的产品分销商。

 

 

 

 

无法选择外部输入源。

请确保视频连接缆线已正确连接到相应的端口。除非已正确连

 

 

接,否则设备将不可用。

 

 

 

菜单和遥控

遥控器不起作用。

请确保选择了正确的外部信号源。

 

检查遥控器的电池。如果电池有问题,请使用推荐型号的新电

 

 

 

 

池进行更换。

 

 

请务必在约 10 米的距离内将遥控器对准设备背面的传感器。

 

 

移开遥控器和本产品之间的障碍物。

 

 

使用三路 (3-way)灯泡或其他照明设施对投影仪的遥控传感器

 

 

直接照射可能会影响遥控器的灵敏度并造成遥控器故障。

 

 

请检查遥控器是否安装了电池。

 

 

请检查投影仪顶部的指示灯是否打开。

 

 

 

 

我无法选择菜单。

检查菜单是否显示为灰色。灰色菜单不可用。

 

 

 

屏幕和外部

看不到画面图像。

确保投影仪的电源线在正确位置。

来源

 

确保选择了正确的输入来源。

 

 

 

 

检查连接器是否已正确连接到投影机背面的端口上。

 

 

检查遥控器电池。

 

 

确保 <色度> <亮度> 设置不是规定的最低值。

 

 

 

 

颜色效果差。

调节 <色调> <对比度>

 

 

 

 

图像不清晰。

请调整焦距。

 

 

检查投影仪与画面的距离是否适当。

 

 

 

 

异常噪音。

如果异常声响一直存在,请与我们的服务中心联系。

 

 

 

 

工作 LED 亮起。

请参阅根据 LED 指示灯采取纠正措施 (3-4)

 

 

 

 

屏幕上出现线条。

使用 PC 时,画面上可能会出现噪点。请调节画面的频率 (刷

 

 

新率)。

 

 

 

 

从外部设备中看不到画面。

检查外部设备的运行情况,并检查投影仪菜单 <模式> 设置画

 

 

面中的调整菜单项目 (例如 <亮度> <对比度> )是否更改正

 

 

确。

 

 

 

 

仅显示蓝屏。

请确保外部设备的连接正确。请再次检查连接缆线。

 

 

 

 

画面颜色显示为黑白或颜色异常,或者画面太

如上所述,检查菜单中的 <亮度><对比度> <色度> 等调整

 

暗或太亮。

项目。

 

 

若要将各设置恢复为出厂默认值,则请运行菜单中的 <出厂默

 

 

认设置>

 

 

 

解决方案

5-1

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Samsung SPL255WEX/EN, SPL305WEX/EN, SPL335WEX/EN manual 1常见故障检查, 故障现象 解决方案, 安装和连接, 菜单和遥控, 屏幕和外部

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