troubleshooting

TROUBLESHOOTING

If the product does not function properly, please see the below for trouble shooting.

PROBLEM

 

SOLUTION

 

 

 

My card is not read properly.

1)

Check the rated voltage specified in the user manual and the catalog.

 

2)

Ensure that the card must comply with the PSK (125 KHz Proximity ) format

 

 

provided by Samsung.

 

 

Cards of 125 kHz purchased from other manufacturers may not be supported.

 

3)

If the problem persists, contact the nearest customer service for your assistance.

 

 

 

When I turn on the product, it sounds a

1)

Ensure that you are using a larger-capacity adaptor than specified in the user manual or the

beep with dimly turned on indicator.

 

catalog, which should cover the rated current consumption of the reader. If you are using

 

 

multiple readers that are connected to one adaptor, make sure that the adaptor should be

 

 

large enough to cover the current consumption multiplied by the reader count.

 

2)

Even with a large adaptor enough to supply adequate power, if the power cable is

 

 

not a dedicated line (such as communication line or UPT cable), or if it’s so long to

 

 

cause power loss, you’d better replace it with a dedicated line or reinforce it.

 

3)

If the problem persists, contact the nearest customer service for your assistance.

 

 

 

14_ troubleshooting