Samsung EC-ST90ZZBPUUS Before contacting a service center, Situation Suggested remedies

Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before contacting a service center. If you have attempted the troubleshooting solution and are still having problems with your device, contact your local dealer or service center.

When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.

Situation	Suggested remedies
	•	Make sure that the battery is inserted.
Cannot turn on the	•	Make sure that the battery is inserted
camera		correctly.
	•	Charge the battery.
	•	Charge the battery.
	•	Your camera may be in Power save
The power turns off		mode. (p. 84)
suddenly	•	The camera may turn off to prevent the
		memory card from being damaged due
		to an impact. Turn on your camera again.
	•	The battery may lose power more quickly
		in low temperatures (below 0° C). Keep
		the battery warm by putting it into your
		pocket.
The camera is losing	•	Using the flash or recording videos
battery power quickly		depletes the battery quickly. Recharge
		if needed.
	•	Batteries are consumable parts that must
		be replaced over time. Get a new battery
		if the battery life is diminishing quickly.

Situation	Suggested remedies
	•	There is no space on the memory card.
		Delete unnecessary files or insert a new
		card.
	•	Format the memory card. (p. 84)
	•	The memory card is defective. Get a
Cannot take photos		new memory card.
	•	Make sure that the camera is switched
		on.
	•	Charge the battery.
	•	Make sure that the battery is inserted
		correctly.
The camera freezes	Remove the battery and insert it again.
	While you use the camera, it may heat up.
The camera heats up	This is normal and should not affect your
	camera’s lifespan or performance.
	•	The flash option may be set to Off.
The flash does not work		(p. 41)
	•	You cannot use the flash in some
		modes.
The flash fires	The flash may fire due to static electricity.
unexpectedly	This is not a malfunction.

Appendixes 97