If Your TV Fails to Connect to the Internet

 

 

Your TV may not be able to connect to the Internet because your ISP has

 

 

permanently registered the MAC address (a unique identifying number) of your

 

 

PC or modem, which it then authenticates each time you connect to the Internet

 

 

as a way of preventing unauthorized access. As your TV has a different MAC

 

 

address, your ISP can not authenticate its MAC address, and your TV can not

 

 

connect.

 

 

To resolve this problem, ask your ISP about the procedures required to connect

 

devices other than a PC (such as your TV) to the Internet.

If your Internet service provider requires an ID or password to connect to the

 

Internet, your TV may not be able to connect to the Internet. If this is the case,

 

 

you must enter your ID or password when connecting to the Internet.

 

 

The internet connection may fail because of a firewall problem. If this is the case,

 

 

contact your Internet service provider.

 

 

If you cannot connect to the Internet even after you have followed the procedures

 

 

of your Internet service provider, please contact Samsung Electronics.

 

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