Troubleshooting
Before requesting service, please try the following solutions.| PROBLEM | SOLUTION |
| No operation can be | • Check the batteries in the remote control. They may need |
| performed with the remote | replacing. |
| control. | • Operate the remote control at a distance of no more than 6.1m |
| from the product. |
| • Remove the batteries and hold down one or more buttons for |
| several minutes to drain the microprocessor inside the remote |
| control to reset it. Reinstall the batteries and try to operate the |
| remote control again. |
| The disc does not play. | • Ensure that the disc is installed with the label side facing up. |
| • Check the region number of the Ultra HD |
| DVD. |
| The disc Menu does not | • Confirm that the disc has disc menus. |
| appear. |
|
| The prohibition message | • This message appears when an invalid button is pressed. |
| appears on the screen. | • The Ultra HD |
| support the feature (e.g., angles). |
| • You've requested a title or chapter number or search time that is |
| out of range. |
| Play mode differs from the | • Some of the functions selected in the Setup Menu may not work |
| Setup Menu selection. | properly if the disc is not encoded with the corresponding function. |
| The screen ratio cannot be | • The Screen Ratio on your Ultra HD |
| changed. | Disc is fixed and cannot be changed. |
| • This is not a problem with the product. |
| No audio. | • Make sure you have selected the correct Digital Output in the Audio |
| Options Menu. |
| The screen is blank. | • If the HDMI output is set to a resolution your TV cannot support (for |
| example, 1080p), you may not see a picture on your TV. |
| • Press the ^ (Open/Close) button (on the top panel) for more than |
| 5 seconds with no disc inside. The initialisation message appears |
| on the screen, and the player turns off automatically. When you |
| turn your product on again, all the settings will be reset. |
| • When the factory default settings are restored, all stored user BD |
| data will be deleted. |
Appendix 07